I've had trouble with a certain tooth for years. Hearing all the great things about this place, I went in with an open mind to try and get some help. Everything was fine the first time I went in for initially was just supposed to be a cleaning but they ended up taking an X-ray of the tooth that was hurting and explained to me that she could take out the filling I had and replace it with a different material that they use. And that I also had a cavity she could take care of as well at a later time. So I thought, "Okay cool, they are on it." Fast forward to the day I was supposed to get my filling taken care of, the tooth that I have had issues with for the past 2 years but have dealt with the sensitivity, (tooth number 14) I went in they numb me up and starting working on what I thought was #14. She finishes and says, "Ok, I went ahead and took care of #15 the one with the cavity because that could be causing pain to #14. (The cavity was recent, there was no additional pain throughout the 2 years I dealt with the pain) she didn't even work on the tooth that was hurting nor did I even know she was going to work on 15 at that time and day. So I was irritated and said I came to get this #14 fixed that's what I want. After a little argument about what was ethical and what not, she got irritated with me and said, "So you want me to do #14?" I said, "Yes, that's what I came for." She said ok and agreed to do it, she was not happy about it and you could tell. She said someone would follow up in a couple days and see how it felt. Went to pay and then the lady out front says, "you never had xrays when do you want to schedule those?" I thought, that's the first thing every dentist does especially with new patients. I told her they could wait till my next cleaning. 30 minutes after I leave I get a phone call (a follow up) asking if my tooth felt better, I was like, "I literally just left your office and my mouth is still numb, I can't feel anything" she said so is it better?? I was like "IDK, it's numb!!!" Never heard back from them. My tooth has felt worse since. I didn't want to call or go back in because this is literally why I didn't go to a dentist for 2 years. I decided to call this morning and complain that it hurt because everyone is still having these amazing stories about this place so I deserve mine. They get me in at noon, but after the issue with the lady last time I requested that the guy see me and check out my filling because on top of the pain I feel a gas that food now gets stuck in. I wanted his opinion to make sure work was done right, since she did do it after you could tell she was irritated. I go in and first thing they want me to do is sign a consent form. (Which I didn't do last time.) They take me back l, take another X-ray of the tooth, and explain that the lady will be taking a look at my tooth and I told them I requested the guy and they were like we don't do that hear. So I'm irritated and I haven't even seen the dentist. And let me tell you, she came in full of attitude. I gave her the floor and she told me somehow my tooth got worse from the last time and now I need to be referred to get a root canal because it looks like I have an infection. She talked to me like I was stupid because of the fact that I told her I didn't feel the filling was done right and all of a sudden her assistant was typing away making sure she had all of the conversation noted. She let me know that she can give me my $120 back because that's nothing to her and if it'll make me happy she will do so. I told her it isn't about the money it's about my damn tooth still hurting and now it's worse after she was the last one to work on it. I got up out of the chair and walked out. It was frustrating that this doctor that we trust to take care of things can try and belittle a patient so much. I went back about 20 minutes later to request all documentation, treatment plans, and notes. The lady told me it was going to take 3 days because she's busy and has other things she has to take care of. Very upset. read more