January 19, 2024 Rude people; Bad service! Drive thru lady was rude. Then Ignored my request that my hush puppies be made fresh. Then told me that she could not give 3 sauces. I asked for manager. She came and basically told me she would charge for more sauce. I asked if she was the manager and she said she is the General manager. I explained that she could give 1 more sauce to make the customer happy or have a unsatisfied customer. She rudely gave 1 more sauce with the attitude that her children won't eat tonight because she gave it to me. She told me she was a franchise so calling corporate would do no good. I'll never go back to this location! Every person is rude there. read more

I really REALLY wish you all would go back to fixing the food like you did years ago. Loved your fish and chicken back in the 80s and 90s, even the 2000s. But lately the fish and chicken just don't taste right. Fish has a taste I can't describe. You all used to be the best. I wish we had the Captain D's from yesteryear back read more

On Jan.7, 2021 @ 8:30 pm. Captain d's in McMinnville ,T.N. My husband & I placed a To-go order for a Sea Food Feast (But with ALL FISH no shrimp or crab). Keeping in mind that We drive 45 mins one way to get Captain's D's fish. After a few mins our order was bagged & we left. In the car I began to check our food and discovered that our order was wrong. We immediately returned to Captain d's to have our order corrected. The 2 young ladies up front was very nice, & apologized for the mistake & began correcting our order. while waiting , the male employee working in the kitchen yelled out the "pass threw" window to other employees commenting that we had ate the hushpuppies. The male employee was not wearing a mask and did not have gloves on when he was in the kitchen around all the food. In my opinion, That comment was very rude & uncalled for, because it seemed to be his attempt to accuse us of doing something wrong. Especially since the male employee did not have all the facts because there was a 2nd container that was full of hushpuppies. Which the lady at the front counter told the male employee after he made the rude comment. My husband told the male employee not to accuse someone of something before he gets all the facts & we left with our food again. when we got home we could not eat the food because it was like rubber, it was old or cooked in old grease. On Jan.8, 2021 @ 1:30 pm (cst) I called the Captain d's to speak with the manager about the situation , hoping to resolve the issue but the same employees from the night before continued with their very rude attitudes over the phone. The 1st lady (manager?) got on the phone, & who was there the evening before when the incident took place. She apologized for the male employee's behavior/attitude that the comment he made was a "misunderstanding". She gave the reason that the male employee is just like that in general. Then after we explained to her about our food being like rubber she put us on hold to speak with "Tiffany" (manager?) to see if we could have a store credit for a Sea Food Feast [all fish]. *Tiffany [ who was there the evening before when the incident happened with the wrong food & male employee being rude] Tiffany again stated that the male employee is just like that in general. She asked what we wanted her to do to resolve the issue about the food. we asked about getting a refund or store credit. Tiffany said she could not give us a refund since the incident took place yesterday & a refund would cause her register to come up "short " today. Then we heard a male voice in the back ground telling her to tell us to bring the food back today if wanted to get a store credit. We finally told her that we do not like the games they were playing & we would call the home office. My husband & I have been around the food industry for many years and know that customers should be treated with the up most respect when trying to resolve any issues. These Captain d's employees are very rude and do not understand what "customer service" is. Captain d's should be embarrassed that employees are representing their company in this manner. If it was my store, somebody would be looking for another job because this type of behavior is unacceptable across the board. ***GLAD TO UPDATE THIS REVIEW WITH A POSTIVE NOTE. AFTER SPEAKING WITH THE ACTUAL MANAGER OF CAPTAIN D'S, THIS SITUATION HAS BEEN RESOLVED WITH FRIENDLY SERVICE AND THE UP MOST RESPECT. WE WILL DINE HERE AGAIN SINCE WE KNOW THAT THE OWNER & STORE MANAGER CARE ABOUT THEIR CUSTOMERS!!! THANKS FOR ADDRESSING THESE ISSUES. read more

Grease-laden. The wrappers has so much grease on it you could have cooked another meal. Cold fries that are overly salty. It was not Fresh or tasty. Workers do not wear hair nets or gloves and serve food with THEIR HANDS. tried this once. Will not go back or recommend. read more

The salmon was not cooked fresh and the side salad was just lettuce with one cherry tomato. read more

Captain D's - When you pay extra to upgrade your side to a premium side salad. Wtf Captain? - Seafood Near Me - McMinnville, Tennessee

This is the best Captain D's location I've ever ate at. The fish filets are bigger than the ones I get at another location in Nashville. This is also the only location I've been to that serves white beans as a side and boy are they good. The baked potatoes here are super soft and fluffy. Yum all around. The staff has always been timely and respectful. Maybe being in a small town helps? All I know is that I have no complaints when I eat here. read more

They have a separate side for take out so there are not long lines. Food is always hot and fresh. They have the best sweet tea in town. They are very kid friendly. Love the fish and chicken. Granted its not like ordering on the shore but its what we have. read more