On August 6, 2025, I visited the Captain D's restaurant and ordered a plain Cajun fish sandwich fried crispy (no tartar sauce or lettuce). Unfortunately, I did not realize the order was incorrect until I arrived home. I attempted to call the restaurant several times that same day but received no answer.
On August 8, 2025, around 12:30 p.m., I returned to the restaurant to resolve the issue. The cashier who had taken my order on 08/06/25 was present, and I explained the situation to her. She, along with another cashier on duty, explained the matter to the manager, Sandra King. I was told to pull forward in the drive-thru so the cook could prepare me another sandwich, which would be brought to my car.
When the sandwich was brought out, I discovered it still had tartar sauce and lettuce on it, despite my request for it to be plain. I took the sandwich back inside to show them the issue. When I explained the situation to the manager, Ms. King, she responded, "I wish they would've gotten your order right on Wednesday when you came in because I wasn't here on Wednesday." I replied that I also wished my order had been correct on Wednesday, but regardless of her absence that day, my order was still wrong today.
At this point, Ms. King became visibly irate and raised her voice, stating, "This is a Cajun fish sandwich." I attempted to clarify that I was aware of the type of sandwich but had specifically ordered it plain with no tartar sauce or lettuce. Despite both cashiers confirming my order, Ms. King continued to make negative, dismissive remarks. Her tone was loud, argumentative, and unprofessional.
As a frequent customer of this Captain D's location, I was deeply disappointed by the lack of professionalism and poor customer service displayed by Ms. King. The issue was not just the repeated mistake with my order, but the condescending and confrontational manner in which it was handled. This experience has left me questioning whether I will continue to patronize this location in the future. read more