Once you're there, front desk workers are pretty nice overall, but the doctors and nurses are better once you get called back. That's why they get 3 stars. For answering anything when you're not there, they get 0.5 stars. The HUGE problem is when you need to reach them any time you have a need other than to make an appointment. Out of about at least 40 calls to them in the last few months for different needs for my children, I have successfully gotten them to answer the phone 2 or 3 times. T.E.R.R.I.B.L.E. If you press any extension besides appointments, they DO NOT answer. The phone just rings and rings and rings. No answering machine either. You almost never reach actual staff. I've had to leave messages with the appointments staff so they can then email the office with a message that I'm trying to reach them. Why?? And that's still not a guarantee that they will respond either. They also NEVER say their hours of operation on the answering service. For instance, I needed help with a prescription. Called at least 6 times with trying different extensions. Their website says they are open on Saturday mornings, so since I could not reach a human being and needed medicine for my kids, I drove across town to the office to find a real person. Arrived to an Empty parking lot and their lights were off around 10:00am when their listed hours are 8-12 on their website. Waste. They also have not had the flu shot. A pediatricians office that does not have the flu shot during flu season and has no idea when they will... read more