Avoid Capital One for Business Banking I have been a loyal Capital One customer for nearly 20 years, but my recent experiences with their virtual business banking have been nothing short of a nightmare. The transition to online banking has been disastrous, and I strongly advise anyone considering Capital One for their business needs to look elsewhere. Customer service is virtually non-existent. It's nearly impossible to get anyone on the phone or receive a timely response to emails. If you thought customer service was dead, Capital One will certainly prove it. I have been trying to resolve an issue regarding a service charge on my banking statement for months, and despite my persistent efforts, no one seems to know how to fix the problem. The charges keep coming month after month, and it feels like I'm just being ignored. It's disheartening to see a company that once valued its business customers seemingly move away from providing us with the support we need. If you're considering using Capital One for your business, I would highly recommend looking for a more reliable banking partner. I'm relieved to be moving on from this frustrating experience. Save yourself the headache and choose a bank that truly values its customers! read more