You won't ever speak to a person while making an appointment and nobody will answer your questions. The out of pocket cost for a routine eye exam is $250 for about 15 mins of the doctor's time. There must be six people working the desk yet nobody answers the phone. This place cares only about the money so go somewhere cheaper where you can speak to a person with your questions. read more

There is eneed to look elsewhere! Their prices are unbeatable for genuine glasses brand. Customer Service is exceptional and personnel to your concerns. I had a 100 percent positive experience and will be back soon. read more

Through my usual insurance he was one of the 3 providers I could go to in greater Lowell. I have blue cross blue shield. I am diabetic and needed to have a laser procedure on both eyes according to him. They knew my insurance and never informed me of any out of pocket costs. I had both eyes done and got a bill for over $1500 that my insurance did not cover. I have made payments each month but they still will not see me for a follow up appointment until I get my balance below $400. You are a disgrace and part of the problem with our healthcare system. I work 40 plus hours a week and have insurance yet I cannot get the preventative care I need. I guess I'll just go blind, go on welfare and live off the system then. Hope you have a nice comfy bed to sleep in at night you money grabbing swine. read more

I am new at the area and I found a perfect eye clinic for me and my husband. The staff were very accommodating and helpful. I love trying our their eyeglass selections and shades too . I am so happy that I found and met my new Opthalmologist, Dr. John Capino who was so nice and very knowledgable. Highly recommended ! read more

I have gone to this place a few times for both emergency and routine eye care for myself and my family. They are okay for emergency care. They will usually see you fairly quickly if you need inmediate attention and they don't charge you an "emergency visit" fee like they do at Cambridge Eye Doctors. My complaints are: 1) the staff at the front desk could be better trained.. For example, my wife called to make an appointment the other day and it took her over 20 minutes to schedule it because of all the dumb questions they kept asking her (i.e., "Who is the insurance carrier?".. "My husband is".. "Okay. What's your marital status?".. Yeah, they really did). 2) Dr. Capino is too fast-paced for me. I often feel like he has better things to do and better places to be than examining my eyes in his office. I have to ask him to slow down a bit because he is going thru the appointment so fast that I feel like I'm on an assembly line and he's just trying to get me out of there as quickly as possible. I understand there may be other people coming after me. But, it's MY eyes we are talking about. I shouldn't feel like I'm being a nuissance because I have a question about them. 3) Dr. Capino can be very rude and inappropriate at times. He gave my wife a new prescription for her eyeglasses recently. When she got the new glasses, she had trouble seeing with them. After trying them for 4-5 days without any improvement (actually, she got worse because she started getting terrible headaches), she went back to Dr. Capino and asked that the prescription be adjusted. Dr. Capino told her that she had to give the glasses more time and get used to them. My wife insisted that the glasses were causing her too much pain and discomfort. His response was (in a rude tone) "You are forty years old... your eyes are no longer young... live with it.". Never mind the inappropriateness of telling a female patient basically "you're old... get used to it"; that is downright unprofessional! I wish I could say this was an isolated experience. But, Dr. Capino has also spoken to my teen and pre-teen children in a rude manner before during visits. At first, I gave him the benefit of the doubt by thinking that maybe it was a cultural thing. But, after so many incidents of the same nature, I've decided we'll be looking for a new eye doctor. It truly is a shame, because Dr. Capino seems to know his stuff. But, good service and people skills are just as important to me. And, this office is sorely lacking in that department. read more

I have only been here for routine stuff and have had fine experiences (minus a total lack of personality or eye contact), but I will not return after the treatment of my mother. She made an appointment months previously for a routine yearly checkup visit. She was charged nearly 300 for a medical visit and both the Capino and his wife refused to admit the mistake and reverse the charges. In addition, she was incorrectly diagnosed for a chronic issue and spent nearly a year not getting the adequate treatment. read more

This so called Doctor is a real idiot, do yourself a favor and go see a real Doctor. Him and his staff deal with the patients with complete disrespect. He talks to the patients as they are a great bother to his free time. read more

Wish I could give this guy a -5 star review. He told a family member there was nothing he could do about the macular degeneration in one eye. Imagine that? He rushed us out and was extremely rude. His response is come back In 6 months....of you know anything at all about MD it is time critical. Our current doctor in Boston can not believe Capino told us there as nothing he could do. He's all about more silk suits. Goodbye Capino may it all come back to you. read more

This is my first time, brought 4 members of my family in 1 day. Front staff and technicians are nice but are well trained. As for Dr Capino, no patient eye contact, we ask questions as a parents and he was very rushing and very dismissal of our concerns. I am a nurse and I continue to protest which force them to be more Focus but shouldn't be that way. Extremely unprofessional and lacks patient compassion. He's clearly in the business just to make money. His eye test are not fully in-scope as to what the benefits of your insurance covers. Mine's covers everything that he only did two testing. Definitely going somewhere else. I'm shooting myself in the foot for not checking Yelp before I made the appointment. Also staff when I made my appointment screwed up all the names and the insurances. I will give credit to one person in the team was extremely polite and kind and after getting her story I clearly picked up real fast they don't take care of their employees. Hope dr. Capino reads this. Don't think it will help anyways he clearly doesn't care or give two craps of his patients. read more

I am changing back to my previous Eye care establishment. Dr. Capino could not be any colder and really doesn't want to hear your thoughts. In and out is his game. He was reading from my records I gave them and I asked what he meant with a comment about what he said. He said don't worry this is in the past and ignored my question. He said I had had laser surgery and when I said no I didn't his answer was as stated. Let's just continue. I should have left at that point but figured maybe he was having a bad day. Well not the case he is all about in and out and what would you know is exactly how you feel. Now I can't even get any one to answer the phone have to leave a message and they are open. So loved g good bye. Don't expect anything else from this office. If there was less than 1 star he would get a minus 1. read more

I went to Lowell General's urgent care after waking up to my eye hurting. They could not help me so they sent me across the hall to Dr. Capino's office. At first I was very happy he squeezed me in. He was rude, cold and very accusatory insinuating that I don't know how to properly take care of myself. He spent a total of about 2-3 minutes with me and sent me a $300 bill. Needless to say I thought he was terrible and would never return or suggest anyone go to him for their vision care. read more