The worst ER I have ever been to. I went here in September for severe stomach pain and the staff was extremely rude. First off, they would not confirm if they were within my insurance network or not, even though I asked multiple times, and they were being extremely deceptive about it and wouldn't give me a direct answer. Since the staff was so incompetent and couldn't figure out how to look my insurance up, I ended up having to find out myself which is not something you want to be doing when you're having an emergency. The did all of these labs and tests on me just to tell me they couldn't find anything wrong and sent me home. Such a waste of my time and money for literally no help or answers as to what was wrong. Flash forward to October and they send me a MASSIVE $1,500 bill. I've called several times to try and negotiate but they won't do it, even after I've offered to pay $1,000 today. Same experience as I got in person -- extremely rude, unhappy staff. I would recommend going anywhere else but here because they'll rack up a massive bill just to tell you they don't know what is wrong with you. read more

11/19/2020 Complaint: Cape Cod Health Care (CCHC) I'm posting this complaint here because I cannot secure an email for anyone in an executive position at CCHC. They evidently choose to be inaccessible to their patients/ clients. I've been a patient of CCHC, formerly Emerald Physicians, for 7+ years. As they've grown, their administrative systems and patient facing customer service has steadily deteriorated. Inability to reach functioning human beings by phone is the norm. When I have spoken to someone, follow-up has been less than poor, messages go unanswered and confusion is the accepted standard for this company. My frustration with CCHC has steadily increased, culminating with today's events. I had a scheduled appointment with my PCP this morning. This appointment was scheduled at my last appointment one year ago. A confirmation phone call from CCHC for this appointment was made last week, wherein I responded in the affirmative. Upon arrival (after my 30 minute drive from home) the receptionist told me I wasn't in their system! I explained my history with CCHC and her told of the confirmatory phone call a week ago. After a few minutes she said she did find me in the system but I did not have an appointment. I pressed my case, trying to remain composed, to no avail. She apologized, explained that their computer system was newly updated, and offered to make another appointment for me. I declined and insisted that my PCP, who was on site, call me as soon as possible. Steam was coming from my ears! The PCP did call about twenty minutes later while I was still driving home. He was sincerely apologetic, and offered that the entire CCHC system was having problems with many complaints similar to mine coming in regularly. He went on to explain that the COVID pandemic was causing staffing shortages and schedules (appointments) were being altered. That my appointment had been canceled. Fine. But no notification to me of the cancellation? Unacceptable! He agreed and continued to apologize. What can I say? I'm looking for another health care provider. Problem is, on Cape Cod, CCHC is pretty much the only game in town They know that and, evidently, don't care that their patients are being subjected to woefully inferior services. I guess this is what the future of healthcare in America is going to be. I'm signing with my initials and DOB. If CCHC sees this and wants to respond directly to me, they can track me down. Frustrated in Barnstable. FPN 4/2/49 read more

Cape Cod Health Care inc. the worst monopoly I have ever seen in my life,go off Cape for care if you can make it,Their Opiate paranoia poor treatment of Cancer patients in pain from the poisons induced by chemotherapy is horrible @ the least ,ask me I have experienced it, and don't ask for the pain clinic that isn't...lol they tell you right away before you ask that the good Dr.Brown will not provide pain medication,so I ask why are you a pain clinic? I guess they massage your pain away,maybe he is a wich doctor. I don't know Its all a game to them I guess, Listen I don't enjoy writing these articles one bit so I try to put some satire in them but the sad truth is I was told by a in house Doctor to read the notes on my many ER visits I was shocked ,I'am sorry maybe someone at Cape Cod Hospital should have given me council upon the recurrence of my Non-Hodgkins Lymphoma on the same day of my stroke yet none was offered and it deeply hurt me ,to realize or feel inside that they didn't care ,true I was a common visitor with pain issues from the chemotherapy but I have no one @ home to help me,this they knew and yet never told me I could get VNA,so now I tell the public every action or non-action the Hospitals do ,because people have to know so it doesn't happen to you or your loved ones,yes this happens and it's all true and documented in my brain,finally I want to say if you have had good luck with them ,that is great and I mean it its just when someone goes to the ER they are in Pain ,scared,not @ their best so I don't think its fair to judge them on their demeanor but now I know they do , I hope everyone has a decent experience but most of all please be well and take care of your health God Bless and thanks for reading my yelp. D. Nappy read more

Are you kidding me? They charged $350 for a 30 second checkup on coughing. It seemed like a crazy weird cold so we went to urgent care. Isn't urgent care supposed to be $100-150? There website says: "We offer a convenient, cost-efficient option for the treatment of minor illnesses and injuries." That charge is FAR from cost-efficient. Unbelievable! They should be blocked from licensed urgent care business for robbing people and not telling them in advance that they are going to rob them. Infuriating! read more