Unbelievably unprofessional, and dangerous business practices when dealing with such serious and life altering issues such as mental illness. I called the office on July 1 and explained that a family member needed a medication evaluation and to be prescribed medication for mental health issues. I was told that I needed a referral from an outside source. It took me three weeks, but finally I found someone who could do this and they faxed in their referral. When I called back, I was told that I could have done the referral myself and that my family member could have been helped weeks ago. I was asked many questions about medication needs, mental health issues, history, etc. I was told someone would get back to me. Then last evening I received a phone call telling me "We don't do medication, just therapy. You need to find somewhere else to go." The average wait time to be seen by a psychiatrist as a new patient is six to eight weeks. Your facility has been not listening and stringing me along for a month while my loved one suffers tremendously. It's shameful. It's absolutely unacceptable that your employees were so ill informed and inept that they let us wait for a month for services you don't even offer. Shame on you. Maria should be fired or retrained so that someone doesn't literally die waiting for you to get your business practices and customer service issues together. read more
