Their Internet service is passable, however the VoIP service leaves a lot to be desired. It's not so much the quality of the service itself, but rather how clueless they seem to be about troubles one might have with VoIP. I cancelled both the Internet and VoIP with them, and went with Internet that my cell provider offers and another VoIP place that charges about half the price that Can-Com wants with the same features, along with the staff that know what they're doing. read more

I'm American and this was my first time getting internet in Canada. Researched the options and asked friends..nearly everyone had the usual suspects (Rogers, Telus, etc). Read reviews about Can Com and liked that they were 1) local 2) real people and 3) had straightforward pricing. Been using the service for 13 days and have had zero issues. Wifi is strong (I work from home and use Zoom video frequently) and have no issues when my son and his buddies are playing online games with their devices. 100% recommend. I used someone's discount code that they shared to get $10 off, here is my code if you want a similar discount: Promo code: 48187 read more

I have been with Can-Com for years. They were my second company after leaving the big companies (Rogers/Telus/Shaw). First, I went to TekSavvy, but I didn't like that their prices changes after a promo period (same complaint I had with the Big Three). At Can-Com, I could have the same price every month, year-after-year. I had a gap where I was a tenant of landlords who provided internet, but had Can-com before that and Can-com afterwards. We asked to have another cable port installed into one of our walls, and unfortunately it seemed like an impossible request. When a technician did eventually come after many no-shows, he said he couldn't do it. We were still charged for the service we never received, but were eventually refunded. Shortly after, we needed to cancel our service because of an upcoming job loss (maternity leave), so we made the request and then realized on the same day that we'd need /some/ internet for our household; so, we called back and asked to instead switch to their cheapest plan. Unfortunately, our internet was already disconnected and we would be charged $50 to re-activate. You know, I've recommended Can-com to so many people; practically my entire office at work has switched to their services. I asked if they could waive the fee. They said no, then said yes, then the most unsympathetic (and frankly, unprofessional) manager called me and said no (and complained to me that they refunded me the technician fee I paid for the technician who never showed up, and that they are still trying to recover the money from the technician for themselves, as if that is my problem!). Even after I explained that there were other companies with cheaper rates and faster services and no activation fees, they still said no. This was, to me, the final death knell in my former love for Can-com. I don't know what happened, because they really were great in the beginning, but I just could not believe that they weren't willing to credit $50 to keep a customer who they a) wasted hours and hours of time to be home for services that never appeared, and b) successfully recommended many people to them (I'd say reasonably 5-6 people). I signed up with VMedia tonight (no activation fee), and I'm now slated to get faster internet for a cheaper price. I wish I could have continued to support and recommend Can-com; but unfortunately, it's almost like they went out of their way to ensure I couldn't. read more

Support is very friendly, I just can't get behind the internet service itself. I have to restart my router a few times a day, and my internet and FireStick are constantly disconnecting. I am one person using max. 3 devices at a time. I think it's time for me to switch. read more

I was tired of paying way too much for internet service from the big-name ISPs (Shaw, Telus, Bell etc). At first, I was skeptical about switching to Can Com because I've never heard of them before. But I'm really glad I gave it a shot! I've been on Can Com Internet since September 2019 and haven't looked back since. Their internet speeds are as promised and it's a seamless switch for any Shaw internet users because they piggy-back off the Shaw network. Basically, Can Com ships you a new modem and you just replace your Shaw modem on your activation date. Done and done. I have to give a shout out to their customer service as well because they're so quick to pick up and I've never been on hold with them (unlike larger providers). Here's a valid code for $10 off your first month: 30704 Happy saving everyone! :) read more

Can-Com has been excellent since the first day I've signed up this summer. Initially, I was a little nervous to be changing over smaller company versus the bigger companies, but I'm glad to have done it. After my contract and "deal" was over with Shaw, I was eager to leave. I wanted to reduce my monthly expense and not be locked in for another two years. After much research, I settled on Can-Com because I've heard great things about them compared to other resellers. Best part is that if you're an existing Shaw member, switching over is a breeze. And I'm not a techy person. For me, I literally unplugged my Shaw modem and plugged it back into the Can-Com modem and my internet was up and running. When my brother last visited Vancouver (he has to work exclusively from home), he commented that the speed and quality is exactly the same as Shaw. Lastly, the best part about Can-Com their customer service. Each contact with them has always been super professional, friendly and prompt. These guys are excellent and I won't hesitate to recommend them my family and friends. read more

The above reviews are fake. Horrible customer service. When there refurbished equipment fails they refuse to send new equipment. Called 4x in 3 months to get new wifi router. They said I could only order one from a manager. I couldn't talk to a manager because they were always unavailable.total scam rip off. read more

So I went in to get internet service, and was told they might get to it the same week, at least by next week. Into the third week they promised again. The installer set up and appointment and cancelled the day before, said they didn't have the equipment. Same thing the next week, and the week after. The folks at Cancom were very nice, but the overall level of service was, in the end, terrible. Maybe my timing was bad, but turned out to be a total waste of time. read more

Great service. Half the price of Big cable. No interruptions or trouble so far.

About as good as Canadian internet gets. Cheap, un-metered bandwidth, and they don't screw with your ports just like it used to be back before big telco took over. read more

The line for the service was not Can Com"s. We phoned several times to complain that the service was continually disrupted and they suggested a number of remedies (none of which worked) but never came out to assess the situation. they informed us we needed a new router which we were required to buy , pay for and install ourselves. It still didn't work. then they contacted the outfit who provided the line service to our house. That outfit checked the line and found it was faulty and fixed the line connection. Can Com then continued to bill us as usual. We went over six weeks with little or no connection We were out the purchase price of the new router (over $40.00) which we didn't need .When we complained they offered us $10.00 off our next months bill and no apology. We changed our service provider and cancelled their contract. They charged us another 30 days fees. We are now living happily without them. Definitely not recommended read more

I would give these guys zero stars if I could. Twice now I have had my time wasted by a no show intall tech and their customer service is no help. Avoid them if at all possible, the savings are not worth the headache. read more

It's a big deal to change ISPs. Internet service is more important than the phone line now and I read a lot of reviews before choosing. I made the right choice!. I'm paying less and getting more. Much faster downloads than the "basic internet" I had before and it's been just as reliable. There's lots of stuff online about the resellers having to get a sulky Shaw or Telus out to fix your system, but I've never had trouble on this line at all. It might help to filter out a little of this "noise" by considering that if a tree falls on the trunk line in a gale of wind, someone's going to fix that as soon as they can get to it for all our sakes, whichever ISP you choose. Setup on cable was easy and fast. Really, I was expecting some kind of geekiness for this and it wouldn't have bothered me if there was, but there wasn't. It was as easy as reading directions and plugging things in. The equipment arrived so quickly and the Can-com server switched on exactly when it was supposed to. Plus..they called me right away to confirm all was good. They are definitely making an effort. read more