Warning to future guests: Do not expect decent customer service here. My parents have been loyal visitors for years, traveling hours to come at least once annually. This time, their vacation was ruined by neighbors with loud, unruly children--screaming and chaos day and night.
When my mother politely asked the receptionist for help, she was brushed off. A simple fix like offering a different spot or addressing the problem guests would have made all the difference. Instead, staff promised to "handle it" but did absolutely nothing. When she then requested to leave two days early and get a refund, they coldly refused.
That is not hospitality. That is not how you treat long-term, loyal customers. It shows zero care for the people who keep your business alive.
To anyone considering a stay here: think again. If you run into a problem, don't expect management to help you--they won't. What should have been a relaxing trip turned into a miserable experience. This place has lost our family's trust and loyalty forever. read more
