Listen. I don't say boo about much....but I am so floored with this place I'll scream it from the…read moremountain tops. I have an agreement with my fiancé that I could be knocking on death's door and he better drive me to Scottsbluff, or anywhere but here. My initial visit to Banner was a mandatory physical for work, which was supposed to be a free annual check up with my new insurance coverage. This town, my job, and certainly my insurance coverage was all new to me. Dr. Barrows-Nees listened to me breathe, looked in my ears, eyes, and nose. We're talking a matter of minutes here. She asked if I'd had any sinus congestion or irritation. Who doesn't, honestly? I said yes, figured it's allergies. She offered me amoxicillin, typically the cheapest rx on the planet. Never having had such poor communication with a professional before, I assume my visit won't go from free to over $300 with the acceptance of such a minor antibiotic that wasn't even necessary. And certainly not without clarification that the entire "coding" of my visit would change. Needless to say, I am stuck with a FREIGHT TRAIN of a bill after two very minor annual check up type appts....and literally would not step foot into this place again if my life depended on it.

Check in was a cluster! They were rude and condescending to me and I witnessed them being RUDE to…read morean frail 80+ year old lady in which I had to step in and tell the person to lose her tone and be kind. The manager was a clue bag when I requested the manager and explained how her staff was treating the clients. EVERY time I go there, they screw up the billing and I have to call. How hard is it to enter the information from the paper I had to fill out into the computer? EVERY TIME! They are the only game in town and I am forced to go there. HORRIBLE SERVICE!!

Check in was poor to non existent. The first bill I got from them was a collection. Stopped by to…read morepay the bill and they told me I owed nothing. I again get a collection bill. A terrible place to do business but it is the only game in town.