WORST REPAIR SHOP EVER. WILL NEVER GO BACK!…read more Went in for a recall in 2023. They tried to get me to do completely unnecessary and overpriced service. See my last review about that. Then Hyundai has another recall and I was told that the repair could only be done at a dealership. Like an idiot, I brought my car back to Hyundai of Missoula. Should have driven to another dealership out of town. Dropped my car off for a simple recall repair. Then, I got a text telling me that my car urgently needed a bunch of service and requesting that I text back to authorize the repairs. I called and told them not to do anything other than the recall. When I picked up my car, I got in and closed the door when a piece fell off of my door (see picture). I got out and talked to the service desk. Apparently, during the repair, the tech broke a piece off my door and stuck it on in the hopes that I wouldn't notice until I drove away. I know that if I drove off and then found the problem they would have said that I cannot prove that they damaged the car and would not have covered the repair. They ordered the replacement part and then fixed the damage. Any normal repair shop would not break your door during a simple recall repair. If someone broke a piece off, any normal tech would have informed the manager who would have called me after already ordering the replacement part. Clearly the techs here are completely incompetent (only an incompetent tech would break a door when fixing the engine), are too scared of the manager to let them know when they do something wrong, and the manager is incompetent and unable to run a decent repair shop. When picking up my car, they also said again that I needed a bunch of repairs. They gave me a list of the 90K service package and quoted $1,100 to do the work. I said no and later brought my car to my regular mechanic (who is AAA-approved). They changed the oil and did a full inspection. He suggested a few other things as well that totaled about $250, which I approved. I then showed him the list from Hyundai of Missoula for the suggested repairs. He looked at it and said that I didn't need about 80% of the things on the list. I then asked how much he would charge to do everything on the list and he said it would be about $600. Crazy! Again Hyundai of Missoula tried to get me to do a bunch of unnecessary repairs and wanted to overcharge for all of it. When I finally brought my car back to have the door repaired, the manager apologized and gave me a coupon for a free oil change. I threw the coupon in the garbage. I would rather pay my competent mechanic who won't try to cheat me and won't break my car than get a free oil change from these incompetent bozos who are likely to cause more damage. NEVER BRING YOUR CAR HERE!!!

I had to have two recalls and oil change done. They went above and beyond with customer care and…read moremade me feel my business and car needs were the most important task they had that day. So rare these days, highly recommend!

Purchased my first vehicle here this month and I can definitely recommend…read more Great sales team. Very relaxed atmosphere. They provided lots of great information and allowed us time to consider the vehicle and the purchase options without pressuring us or making us feel uncomfortable in any way. They took the time to address some minor issues on the car as it was a used vehicle, and then did a great job getting it cleaned up and ready for us. Overall, one of the best car buying experiences I have had in Missoula, I will definitely shop here again!

Michael and Josh went above and beyond for me and my husband and made our car buying experience so…read moreeasy and uncomplicated. They were supper willing to work with us and compromise and help us find the best deal! I would highly recommend giving them your business if you're looking to buy a car!

I recently purchased a Dodge Charger from Young Mazda. I had some trepdations about spending that…read morekind money. Talon Jackson and the rest of the staff there, put me at ease. They made the whole experience exciting. If your a first time buyer or if you've had not so good dealings with your car buying experience, these guys will make your day.

My first experience with the service dept was scheduling an appointment and being reassured there…read morewas a loaner vehicle available. After driving 2.5 hours and then sitting for an hour it turns out all of their loaner vehicles had expired tags so they did not actually have one available. That should have been my first clue. Had some major uneven wear on the tires my CX-70 came with, so reached out to them for replacements because they were actually covered by Mazda. The mileage calculator was not working correctly, something there is a recall for, so I mentioned that as well. This repair involved removing my back seat completely to replace the sending unit. After FOURTEEN days, they told me my vehicle was done. They did have a loaner car for me this time. I drove 2.5 hours back to get my vehicle. Realized when I got all the way back home that the back seats were not reinstalled correctly and they did not line up at the top anymore. They sent a tech to me to pick up my vehicle and leave me a loaner on a Thursday. Friday I received the service video with zero follow up from anyone in the service department. I finally called on Monday to follow up about it. In the service video, the tech filmed moving the seats forward and backward and claimed that that was the whole issue with alignment. I'd asked about a window seal not seated properly as well, and it wasn't until the 3rd time someone looked at that that they "saw the issue" and fixed it. Meanwhile, I went back to Missoula again, 2.5 more hours, and the seats in my car were reclined all the way back, a position in which they look fine. Once I got around to moving them back they are STILL NOT ALIGNED CORRECTLY. This is literally the most ridiculous thing I have ever heard of in my life. I emailed the service advisor first, didn't even get a reponse. Have filed a complaint with Mazda as well. Wouldn't waste my time taking either of my Mazda's there for service ever again. FYI Young Mazda in Idaho Falls is MUCH better and for the amount of gas and time I've wasted on this I should have just gone back to Bountiful Mazda in Utah where I bought the car and the techs actually know what they are doing.

We were traveling across country from Georgia to Seattle and our Armada started smoking. We were…read morevery anxious as we thought our trip was over. The service department at Nissan of Missoula took us right in, diagnosed the issue and had us back on the road in under an hour! Fantastic customer service!

Just like every other dealership. Super nice on the phone, incredibly willing to help. Promises up…read moreand down they will get back to you and let you know what they decide. But then no contact after they know you can't do anything. Every single dealership in the state seems to have gone this route. No more Montana hospitality, just corporate sterility. Don't expect any customer service unless you're 800 credit with $10k down. Super unfortunate. My last few experiences with them have been really good. Sad to see the Montana way is a thing of the past.

We were visiting Missoula for the day and our vehicle needed a major repair. The service Onsite…read moredelivered was beyond our expectations. The repair was done promptly, and the mechanic was very courteous and helpful. Thanks again to Onsite for being there in a difficult situation. I would recommend this company to anyone.

The car wouldn't start this morning wasn't sure where to begin so I created a Yelp Project and Hess…read morePerformance 66 answered within a few mins, after talking with them they came to my home within an hr and then did a diagnostics on my car, after that they went got the part I needed and installed it very trustworthy people and quality service will be using them in the future.

Unfortunately my car broke down but fortunately Tanner at Sparrs was there to help! He was super…read morefriendly and had my car delivered as soon as he could. though there was a bit of a wait because they were really busy it was worth it. We would recommend using this company, we certainly will.

I had a truck reserved for Friday. I called to ask if it was available on Saturday. The "man" who…read moreanswered the phone was extremely rude and told me it was not available and would be leaving town on Saturday. I told him I was gonna call around to see if I could get a truck for Saturday. At that time I told him I didn't want to cancel yet so I could call around. He told me "too bad and he canceled the reservation". His reason? Because he claims I got upset when he told me no. I once again told him I didn't want to cancel the reservation and again told me he did because he didn't want to rent to me if I got upset about it being unavailable for Saturday. He then hung up on me. I have tried calling back twice and no answer. So now I'm waiting for a supervisor for corporate. I'm scheduled to move and he pulled the moving truck out from under me. I will never ever ever use them again. Including all the other services they offer day.

My friend's Subaru blew a head gasket. It was supposed to be done on the next Monday after he…read morebrought it into these guys. Monday came and no word. He called and they said tommorrow. He called everyday after Monday to find out how his car was coming. Everyday they said it will be done tommorrow. Saturday , over a week later, at 1:15 they call to say it's done. 5 Days over due!!!! We get to the shop and try to figure out what happened. This is what happened! They didn't get the parts till wednesday, but still, on Monday and tuesday and wendesday when we called said it would be done tommorrow! They should of said they don't have the parts and we will let you know when we get them to begin work on your car, not it will be done Monday, knowing they didn't have the parts. Then they got the parts and instead of putting a push on getting it done since they were many days over due, they had a car to work on for the St. Patricks day parade, so they worked on it instead. Actually they said they worked on it back and forth, but I don't trust that they did. Okay, so it's done lets just pay and get out of here...Right? No!!!!! They don't take credit cards and they dont tell you that because they "have been open 70 years and have never taken credit cards". I'm not your customer buddy and don't plan on ever being again!!!!! It's now 1:30 on Saturday and there are no banks open, so we go on a wild goose chase with the credit card company on the phone to figure out what a traveling man with a credit card on a saturday can do in an emergency like this. In out mad dash to figure this out and get them on the road, the auto shop calls to say they will have to keep it a few more days to find out why there is oil in the Radiator!!!!!!! They have had the car 9 days now. They messed the job up and now have to keep it longer. It is Saturday and no other shops are open to take it to. We are stuck with these guys and they don't have a clue how to fix the problem. I told another friend what was going on and she said that her dad took his car there to get an axel replaced. IT FELL OFF ON THE WAY ONTO THE HIGHWAY!!!!!!! Right after they fixed it. Dumb and Dumber Auto.

my family has gone there for years, when my truck broke down on the interstate near superior, my…read moredad recommended i call them, it was about 4:45pm on Thursday and although they close at 5, their driver came and got me anyway, we didn't get back to their shop till after closing, and driver gave me a lift home. I have friends that have similar experiences with them over the years. The clutch had gone out on the truck, and they had it back to me by Saturday. My family has always, and always will do business with the bourquins, and i recommend all my friends take their cars in there too. They have always been helpful, and stand behind their work. It sucks they dont take credit or debit, but they do take checks which is how we have always paid, And not taking cards is just a small draw back i'm willing to deal with in order to get the great guaranteed work done to my truck. Unlike other shops i've dealt with out of town, these guys wont do work without my approval, and wont try and sell me on things that dont need to be done. they are very fair priced, and very good at what they do...also they are a local family owned business, which here in missoula means a lot. I dont see how someone can give them a bad review, no one i know has ever had a problem with these guys, none of my friends, or my family. i strongly recommend y'all give these guys a chance to show you what great work they do.