My husband and I had been dreaming of a Tahoe for years and found ourselves able to seriously…read moreconsider one towards the end of 2025. Without even thinking, we went to Andy English at Missoula Chevrolet. He was fair, clear, detailed and told us what we needed to know. He worked with his financing team and Bill Trip to ensure we got all the details and options we needed to fully evaluate our purchase. Everyone in the organization treated us with respect and took care of us timely. We drove off the lot THRILLED with our new Tahoe and would recommend Andy and his team to anyone looking for a car.

My car was in the service shop for a month. The communication with the service department was…read morehorrible. When I finally got my car back I realized someone stole my expensive sunglasses. I will never buy a Chevy again and will avoid Missoula Chevrolet. Do not recommend

WARNING !! DO NOT GO HERE !! EXTREMELY INCOMPETENT !!…read more My van was fine before it entered the shop. Now, its been months of stress, thousands of dollars, and countless lies over the phone and I'm left with a vehicle that STILL needs repaired. They replaced the engine belt and 4 weeks later it flies off on the highway. I was told it would get fixed the next day, and then it was the next day, and then the next. All lies. It took them 3 weeks to replace it a second time. And they charged me $1,600, claiming the alternator was unbalanced and needed replacement. This has never been an issue in the past. They installed it wrong, and instead of fixing it promptly, they wasted 3 weeks and gaslighted me into paying them more money. When I finally get the vehicle back I discover the AC doesn't work. I immediately called them and they ignored my phone call. I submitted a formal complaint to corporate a month ago and still nothing. What is wrong with these people? How is this a real business? My experience has been nothing but lies, deceit, incompetence and frustration. Do not take your vehicle here!

A True Master Class in Customer Service!…read more My vehicle broke down after 5 PM on a Wednesday while I was traveling home (2.5 hours away). Megan from the Service Department happened to still be at work and told me to get my vehicle as close as possible to them. She said they would take care of the rest, and they truly did. Thankfully, I was able to safely limp my truck in, right around 6 PM, even though the Service Department had officially closed at 5 PM. We already knew from the code that it would be a long, expensive repair. Megan and her team assured me they would get my vehicle in first thing the next morning. At 9 AM the next day, I got a call: My truck was ready! And not only that the repair cost was WAY under what it should have been. Their priority wasn't just fixing my truck; it was getting me safely home as quickly as possible. They sent me off in a clean, repaired vehicle that runs exceptionally well, and with a level of care and honesty that guarantees I'll be purchasing my next vehicle from them without hesitation. Thank you, Megan and the entire team -- you have no idea how truly grateful I am to have found my way to you!

Michael and Josh went above and beyond for me and my husband and made our car buying experience so…read moreeasy and uncomplicated. They were supper willing to work with us and compromise and help us find the best deal! I would highly recommend giving them your business if you're looking to buy a car!

Purchased my first vehicle here this month and I can definitely recommend…read more Great sales team. Very relaxed atmosphere. They provided lots of great information and allowed us time to consider the vehicle and the purchase options without pressuring us or making us feel uncomfortable in any way. They took the time to address some minor issues on the car as it was a used vehicle, and then did a great job getting it cleaned up and ready for us. Overall, one of the best car buying experiences I have had in Missoula, I will definitely shop here again!

I am 54 years old and I must say that this is the best car dealership I have ever dealt with. A…read moresmall family business that believes in treating customers as family. I was referred to them by a close friend. They earn your business. I highly recommend them and will return to them from here on out. If they don't have what you are looking for they will find it.

Mike was very helpful. Went out of his way to give me tips on how to properly secure my trailer…read more I've had several trailers over the years and this one by far is the best quality. He's a supporter of our troops and a great American! Worth the trip to Stevensville.

Mike M.'s review let us know that this guy did not just have a bad day! When my husband called him…read moreto ask some basic questions, I could hear this guy screaming at him all the way from another room in the house - the phone was on speaker - in between brags about how good he is. So, after the call I asked who he was talking to. Maybe M & M needs to have someone else work with people and that guy who claims he is so good can stay in the shop.

Continuation of current review. After GB was caught lying to…read moreme, telling me that my vehicle was in their shop, on a hoist, repairs almost complete, but they found metal in my oil and they really needed to do a complete TEAR DOWN, even going so far as to send me a photo of a part, ??showing metal flakes in my oil?? Imagine his surprise when I told him he was a LIAR!!!!! That I was standing in their parking lot, NEXT TO MY JEEP. That had NOT MOVED since 1/30/26 because I had marked the back right tire, with red lipstick. I was LIVID. I was beside myself. Not only was I there in their parking lot, expecting to pick up my promised, and repaired Jeep, but he had just BOLD FACED LIED. Who knows whose vehicle that part came from? Because my vehicle had NOT MOVED FOR SURE SINCE 1/30/26. I had to leave. I had to calm down. Because they told me "technically that my car was repaired, that I could take it home, but because my warranty was only good for another 5,000 miles" It really was best for them to do a complete tear down. I just didn't have to do it but it clearly was a sign trouble was coming. I was told by another dealership to go back and ask for my vehicle. To get their invoice and have them sign a paper stating it was repaired and in good condition. But they refused...Imagine that?!? Around 3:00 pm I went back to the service center. With my phone recording video. I am gonna skip details I've already said, I did meet with the GM, Michael Duff, Janelle? never got her job description or her last name, or even why she was involved honestly, Garhett Bolton was also included. Michael Duff did nothing other than ask me "What my point was?" I guess having his service advisors, blatantly lie, fabricate odometer readings, tell a customer their vehicle is in the SHOP while speaking to them on the phone, not knowing that the customer is actually standing next to their vehicle in the parking lot, among many other things....I guess that wasn't enough? Never did he ever say..."Give me 24 hours to look into this and I will get back to you." Never did he ever offer an apology. When he did ask what I wanted, I told him I wanted my Jeep towed to another Lithia at his cost and I wanted a rental car at his cost until my Jeep was repaired as he had 2 promised dates of delivery and they failed to deliver my vehicle. He told me "That's not gonna happen." In fact, he told me I wasn't allowed back at that location, to get further service for my vehicle! For a warranty, that I paid for. When I had literally done nothing wrong EXCEPT for point out their short comings. I told them at that point they were no longer allowed to touch my vehicle. He then asked me how long I needed to find towing to pick up my vehicle. He gave me 48 hours. That was on a Wednesday. By Friday, I had contacted corporate. I emailed Brian Osterhout and LithiaCares. I included all of my documentation. I was emailed by their legal department. By Friday, Michael Duff agreed to tow my vehicle to Ronan Lithia, at his expense. No doubt due to my contacting corporate and my endless supporting documentation. Yesterday it was free of their snakelike grips. They emailed me a bill, LOL. Not to my warranty. Probably because it would be FRAUD I SUSPECT? My warranty company let me know that they did not bill them for any repairs. Yet, you will see the invoice they sent me. SNAKES. There is so much more I could share...I will save it for anyone who chooses to contact me for help dealing with this monster of a location. I will say NOT ALL LITHIA'S are like this location. My email is wtlbuck@gmail.com My name is Christina. Feel free to message me for additional questions regarding details that may be confusing.

Bought a new Ram 2500. Paperwork took a bit long. Tim Yule is the guy, found the best deal for me…read more No pressure. At the end of day I feel like he's a friend. This is about buying experience. If service is like Missoula Ford, I will write another review.

I am a college student that went to look at trading in my now old car. The personal that I was…read moregreeted by was not only very dismissive and rude, but made frequent remarks to "your parents funds." Only did it stop when I told him that this was all me, and that was the way it was going to be. It felt as if because of my age, I was viewed as a fresh victim to screw over. I ended up not buying the car I was looking at for a variety of reasons. The car quality was horrific, the service light was on, it shook on the road and was super bumpy, and because of how the salesman acted. He made frequent negative remarks regarding some of the neighboring dealerships, however it is clear that he was just as bad as he tried to say the other dealerships are. I will not ever go back to this dealership for a car, and have made sure to inform both my family, friends, and university students of this to hopefully avoid the age discrimination that I occurred.

Bought car there. 2 miles way car had problems. Went back to get help. They "fixed" it and the next…read moreevening, the head gasket blew leaving us with a dead engine. When I went in to see what they could do, they said if I wanted to give them $5000 more, they'd give me one of 2 vehicles with 185000 miles on them who were likely on their last leg. They don't stand behind their cars. I was told that their shop checked the car out and that it was in good shape. Fat chance! I don't believe it! I would recommend that you like somewhere else... they are not honest nor do they have integrity.

I took my Crosstrek in to Subaru of Missoula for a routine service and unfortunately the…read moretransmission fluid was overfilled by 1-2 quarts during the visit. This caused my transmission to start slipping and overheating shortly after, requiring a full replacement. I made several attempts to resolve this directly -- emails, messages, voicemails, and even the online contact form -- but received no reply from the service manager or dealership in seven weeks. I'm now forced to file a small claims case to recover the out-of-pocket expenses I incurred to their negligence. Mistakes can happen, but how a business handles them matters. I would not recommend this dealership based on the poor service and lack of accountability and want other customers to be aware. If you choose to go here, document everything.

Dan Waggs from the service Department Is very…read moreknowledgeable , courteous, and instrumental to ensure that our vehicle is properly maintained for the purpose of maximizing my vehicles longevity. Thank you again, Dan

Very helpful people. I felt like they would rather not sell me a car than sell me one that wasn't…read moreexactly what I was looking for. John is very knowledgeable about the local car market. I will never buy another vehicle without consulting with them first.

8/3/2024 Second trip here in the past 6months. First time,…read moremy wife was looking to get a specific make and model. They did not have it on the lot (we already knew this as we did some homework first.). They said they can only stock what the dealership sends them. Second time around, again my wife was looking for a specific vehicle (which was advertised online) but was open to purchasing a different one if necessary. Unfortunately they did not have that particular vehicle and so we decided to leave. The sales person came and informed us that the manager wants to talk so we were hoping that they'd be willing to work with us on a different vehicle. My wife asked what kind of incentives was available NOW, if she bought a higher end model. Well, poor thing for the salesman, he lost a sale, because the manager kept us waiting for over 30 minutes and when he finally came to talk to us, the best he could do was $500 below MSRP

I went in for a few services. I dropped my car off and my key and fob were fine. When I picked it…read moreup, my key had broken off my fob (the replacement pin gone and the hinge cracked). I told them it wasn't like this, to which the service guy lied and said yes it was and that there wasn't anything they could do. A new fob and key was over $200. I had to pay for that and they did nothing. If you use them, please take photos of your car and belonging in case they try to pull this on you. They also said I needed an oil change when I had just got one done the week before (service sticker on the windshield and everything). Highly recommend going elsewhere. Update as of 8/2/24: The new fob wouldn't program with my car. I went and spoke to the service manager. He was a nice and fair guy. Got a full refund and he had his guys fix my key. Although they cracked it, they should have replaced it. So disappointed on that but I was satisfied with the fix and got my money back. One thing to note was the managers kindness and listening skills. Also, their actual front desk lady was kind and understanding as well. I recommend if you do have issues, just go talk to the managers. They are reasonable people.