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    Caliber Collision

    3.6 (75 reviews)
    Open 7:30 am - 5:30 pm
    Updated over 3 months ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    Caliber Collision Photos

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    Recommended Reviews - Caliber Collision

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    Cracked windshield after repairs were done
    Emma L.

    I am not happy with how this business deals with customers as well as their clumsiness. We picked up our truck after they repaired it from a front end collision, there was a crack in the very bottom corner of our windshield that wasn't there before we dropped our vehicle off to them. I'm certain they nicked it with the new hood while trying to replace it. I've been fighting with insurance for Caliber to pay for my repairs and they are denying having anything to do with it. Very unhappy with their customer service and their inability to own up to their mistakes. I do not recommend using this body shop if you own a luxury car. They are clumsy and will not admit when they've done further damage.

    Initial repairs; didn't address dent in the center (part of repair estimate) and no one noticed the streak of paint (top right).

    I'll begin by saying that Enrique, who assisted me throughout the process is excellent and very helpful. He did everything he could within his capacity to help. However, the actual quality of work is beyond terrible. It's incredibly sloppy and rushed. Caliber had my vehicle in for repair for multiple weeks, and did an absolutely terrible job; the new front bumper already had a scratch, the new hood was painted by what seemed like a child with a spray can with excess paint dripping dried all along the front edge, a dent on the drivers side door was not repaired even though it was listed in the estimate, the body molding on the same door panel was re-attached using the wrong double-sided tape and was barely hanging on, and there was a dark streak of paint near the door handle. I can't believe that my truck made it past MULTIPLE individuals who signed off on the repairs before I received the call. How does the painter not catch the excess paint he left on the door panel? How did the shop manager not catch it, nor the barely hanging on door trim? How did no one see the large dent in the center of the door panel and not double check if it was part of the repair!? If you weren't going to repair the door panel, then why did you need to remove the trim piece from it? After refusing to accept the truck in that condition, Caliber took another ~2 weeks to "repair" their work. Immediately I could see poor re-attachment of body panels (large gaps between headlight housing and fender/bumper), the brand new headlight housing is already scratched up from the "polish job" (along the edges) that was completed in what I can only imagine was extreme haste, and it seems they sanded down and polished the areas where the excess paint drips were on the hood (you can still feel the locations by running your fingers along the edge). Overall, extremely poor work and it really is mind boggling how anyone in that actual shop signs off on the work. I appreciate Enrique doing everything in his power to help but this goes beyond his level and needs to be addressed by management across the board. Skip this place, take your car elsewhere. *See attached picture of door panel after initial repairs. Notice the dark streak of paint to the top right of the door handle and the dent in the center not repaired.

    Anthony L.

    I've dealt with quite a few body shops for my personal vehicles and for the companies I have managed, and none had better management than this establishment. My truck was totaled and I had to find a new vehicle and get everything out of my totaled vehicle all within a week while I had covid. The hardest thing I've ever done. The manager, Tony, went out of his way on his day off and recovering from a broken leg helped me get the tires off my truck and all of my belongings out of my old vehicle. I am forever in his debt for the customer service and caring he displayed to a complete stranger. More establishments need to hire management and employees like him.

    HORRIBLE!!!!!!!! Yes that's dry paint

    JUST SAY NO! I dropped off my Jeep Patriot for repair work on 12/05/22 at 8am. The estimate included approx 12 hours for labor to fix damage to my front passenger quarter panel and front bumper. The original pick up day was 12/12/22, but was told maybe it would be done Friday 12/09/22 and the 12/15/22 date was set to be safe. Monday 12/12/22 at 5pm I was told it would be another day. On 12/13/22 I was again given more excuses as to why it wasn't ready. Without fail on 12/14/22 when I called at 445pm I was given more excuses as to why it wasn't complete. First I was told when reassembling it was noticed the lower front bumper was not delivered. So it was reordered and the next day the wrong part of the bumper arrived, or at least that's the story. Tonight 12/15/22, 9 business days (72 HOURS +) later I was told my vehicle was complete..... oh except the door emblem which was removed so the paint could be blended between the new front quarter panel and the door. The door had NO damage, no paint issues, it was in like new condition. Now I have a door missing a chrome emblem with a door that resembles a child's finger painting!! I will update tomorrow as I have contacted the shop and my insurance. I will never be back to have work done by Caliber and I would URGE anyone even considering using them to take their vehicle elsewhere. 1 star because 0 wasn't an option Update: 12/16/2022 7:30am Dropped off vehicle again demanding the paint issues be fixed immediately 8:50am emailed communitymanager@calibercollision.com as requested in their reply to my review 12:10pm 3 1/2 hours later, emailed Caliber Collision community manager again; still no response

    Friendly service from top to bottom!

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    3 months ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

    I've been here twice and each time was great. Staff was friendly and my vehicle turned out great.

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    3 years ago

    Jesenia and Bailey are absolute Dolls! Very sweet, kind, virtues and great smiles! Made going there a lot more pleasant!

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    2 years ago

    Yummy snacks cool people and drinks good service haven't tried the drinks but that's also good probably

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    5 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Caliber Collision

    Review Highlights - Caliber Collision

    Contact my insurance got it covered and Tony help me set up a rental and make the process stress free for me.

    Mentioned in 9 reviews

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