Had a very minor repair done by Caliber Collision and the whole process was very smooth and hassle free. They kept in contact with me throughout the repair. The service writer was very knowledgeable. The woman at the desk was very friendly and helpful. To show their honesty, the bid they gave me to repair my car was $504. In the end, they only charged me $280 because the repair was easier than expected. I highly recommend this company, their professionalism and honesty was second to none. read more

I was involved in an accident. Brought my Truck to Caliber Collision they fixed it in a timely manner. noticed something was wrong room it back and the Fixed another issue that they found from the accident I was involved in. just wanna say thank you much for helping through this difficult time. There management and there team of mechanics were very helpful and easy to work with!! In the future if I have issues with any of my vehicles. I will be taking it hear. Also want to thank you insurance company Progressive for helping me as well in this process! thanks yall! - Jake M read more

excellent customer service, quality of work excellent. Finished work ahead of schedule. kept us up to date on progress of work being done. Jorge was very professional and listened to concerns went above and beyond to make sure everything was done to our satisfaction. read more

Well, here is the update to the review. They missed the mark by a hundred miles. After months of chasing my service rep to finish my truck repairs, the review did the trick he amazingly called the very next day with a line of BS,got my truck in because some how after months of cant find a bumper for my 2018 truck he found one in 2 hours.i know its a miracle right..nah he was worried about this review.ive spoken with him and the location manager,niether of them seem to know how to tell the truth of have the ability to follow thru with anything they say,a couple of snake oil salesmen to say the least.when i picked up my truck after being told itbwas ready...it was not,waitingnin the rain for them to finnish repairs connecting lights etc the whole time listening to the rep talking about how this iant how he normally is blah blah blah..i told him to stop talking butt he just couldnt shut up,he needed some kind of validation i guess..the manager was the same blah blah blah..so the next day with the rain gone and not listening to 2 snakeoil salesmen yapping i get a good look at my bumper...its crooked not lined up.had to go back and wait an hour for them to fix it,no accountability no quality control everything should have been caught with a simple inspection..fumbled the ball and chased it off a cliff and tried to justify it with excuses and lies. Never got my gift card i was promised either, just another lie in a string of lies,this is a low quality company with no over site.will never do business with them again. read more

This is my third visit to Caliber Collision for different claims, and each time they've been incredibly helpful and responsive. They always take the time to answer any questions I have. Even when I'm referred to other shops, I stick with Caliber because they consistently deliver flawless repairs and top-notch service--it's my go-to every time. read more

The girls in the front definitely are amazing and go out of their way to help. Had issues getting a rental car and they went above and beyond to help. read more

I am not happy with how this business deals with customers as well as their clumsiness. We picked up our truck after they repaired it from a front end collision, there was a crack in the very bottom corner of our windshield that wasn't there before we dropped our vehicle off to them. I'm certain they nicked it with the new hood while trying to replace it. I've been fighting with insurance for Caliber to pay for my repairs and they are denying having anything to do with it. Very unhappy with their customer service and their inability to own up to their mistakes. I do not recommend using this body shop if you own a luxury car. They are clumsy and will not admit when they've done further damage. read more

Caliber Collision - Cracked windshield after repairs were done - Body Shops Near Me - Yuba City, California

Anything I need for my car, I take to this shop. Got hit on the way to an auto-parts store (kind of funny), and needed a new taillight and bumper. Got the tow to the shop via the other persons insurance, got the car fixed in a really fast amount of time, picked it up at my convenience. Customer service was great and friendly, car looks great. Super clean and smells good. Score! read more

First off let me say Caliber Collision completely made things right. They replaced my bumper and got my Mercedes looking mint. They went above and beyond this time around and even got me a rental to not inconvenience me. I am please and want to recommend Caliber to all, they stand behind their work and word and make things right. Thanks again Mike. read more

I got in a pretty bad rear-ending accident when I was visiting family in Yuba City in late November 2021. The car was pretty banged up to the point I thought it would be totaled. My insurance suggest Caliber collision & since I could drive it all way home to San Jose, California, I brought it over. This was the best thing I could have ever done. From the moment my insurance called them to confirm my arrival, to the day we picked my car up was some of the best service I've ever experienced. I've had my car now for over 6 months & it is as good new. You would have zero idea if was ever in an accident. As I mentioned above, my car was not totaled, but was pretty damaged! Dan the Man over at CC was the master-mind behind the whole process. Dan was always giving me constant update on my car, emailing me, calling me & making sure I was in the know. I had to go back home to San Jose while my car was up with him. I knew right away that if they made a point to care about the driver in that way, that my car was going to be taken care of 100%. They had my car done in about 8 days & was super helpful in allowing my family to pick up the car for me. I would recommend this location to anyone in the area for their car needs. Can't thank them enough!! read more

I'll begin by saying that Enrique, who assisted me throughout the process is excellent and very helpful. He did everything he could within his capacity to help. However, the actual quality of work is beyond terrible. It's incredibly sloppy and rushed. Caliber had my vehicle in for repair for multiple weeks, and did an absolutely terrible job; the new front bumper already had a scratch, the new hood was painted by what seemed like a child with a spray can with excess paint dripping dried all along the front edge, a dent on the drivers side door was not repaired even though it was listed in the estimate, the body molding on the same door panel was re-attached using the wrong double-sided tape and was barely hanging on, and there was a dark streak of paint near the door handle. I can't believe that my truck made it past MULTIPLE individuals who signed off on the repairs before I received the call. How does the painter not catch the excess paint he left on the door panel? How did the shop manager not catch it, nor the barely hanging on door trim? How did no one see the large dent in the center of the door panel and not double check if it was part of the repair!? If you weren't going to repair the door panel, then why did you need to remove the trim piece from it? After refusing to accept the truck in that condition, Caliber took another ~2 weeks to "repair" their work. Immediately I could see poor re-attachment of body panels (large gaps between headlight housing and fender/bumper), the brand new headlight housing is already scratched up from the "polish job" (along the edges) that was completed in what I can only imagine was extreme haste, and it seems they sanded down and polished the areas where the excess paint drips were on the hood (you can still feel the locations by running your fingers along the edge). Overall, extremely poor work and it really is mind boggling how anyone in that actual shop signs off on the work. I appreciate Enrique doing everything in his power to help but this goes beyond his level and needs to be addressed by management across the board. Skip this place, take your car elsewhere. *See attached picture of door panel after initial repairs. Notice the dark streak of paint to the top right of the door handle and the dent in the center not repaired. read more

Caliber Collision - Initial repairs; didn't address dent in the center (part of repair estimate) and no one noticed the streak of paint (top right). - Body Shops Near Me - Yuba City, California

I've been here twice and each time was great. Staff was friendly and my vehicle turned out great.

Auto accident,so I went to Caliber collisions for repairs...the staff was very friendly and accommodating..I had trouble finalizing my rental but Caliber Collisions took care of that for me too...I have had to use them more than once... however and customer service still the same caring and professionalism I would expect...I recently acquired a new car and got a scratch on it... I immediately took it to Caliber collisions and one of the technicians came out and buffed the scratch out for me without even charging me... I would highly recommend caliber collisions and the manager there. His name is Mike who was very awesome... read more

My car was rear ended recently and this was the auto shop that my insurance suggested. Though my car was ultimately claimed a total loss, I was able to drive my car to the shop that Friday morning and an older gentleman (I forgot his name) came right out and explained the entire process. He reassured me that they would get the car assessed for damages and what the outcome would be as soon as possible. My plan that morning was to drop my car off and Uber to Enterprise for my rental like I have in the past with other auto shops but Caliber Collision was able to set me up with a ride and even reassured me that if enterprise was too busy an employee would personally take me which was super nice! Well, sure enough Monday morning, I got the call about my car being a total loss and they worked with my insurance company, handled all of the paperwork and kept in great contact with me. Staff was amazing all around and even assisted me in getting the rest of my belongings from my car. read more

If I could select zero stars I would. Dropped off my car for minor damage repair, received a call stating that my car could be towed to a different location as they would be able to get it repaired faster. I agreed with it under the assumption that it would be towed straight from that caliber collision to the other one. WAS NOT THE CASE. I checked the location of my car with my tracking device and my vehicle was in a random tow yard in the worst part of the city. We called the customer service line and the lady helping us (who was a sweetheart) was severely confused because there was no notes as to what towing company they even used. HUGE RED FLAG. I was livid to say the least and immediately went to the location and got my car back as I had in the past gotten my car stolen from that same area it was in and refused to let sit there overnight. If I had been warned or told that there would be a possibility that my car would've been picked up late and would sit overnight I WOULD HAVE NOT AUTHORIZED IT and would have gone to driven the vehicle to the other location myself instead. Despite being told that the tow yard is a "secured" and "guarded" location when we arrived there was NO SECURITY to be found and my car WAS NOT locked behind the gates and appeared to just be sitting on a flat bed. The next morning myself and my partner went back to the yuba city location and had the worst customer service experience. The alleged "manager" or whoever she was (I have no idea because she did not introduce herself or state what her position even was) refused to listen to my concerns that I was not informed of the possibility that it would sit in a yard overnight and dismissed us. We were also told that they would send over the paperwork to the new location and when we arrived an hour later (plenty of time to send it over) to the new location they still hadn't received the paperwork. Completely unprofessional and a mess. I'm also disheartened because I have used Caliber in the past for my last car that actually got stolen and they did amazing work! I guess this location just doesn't care about the safety and transparency of others expensive possessions. Disgusting. read more

Jesenia and Bailey are absolute Dolls! Very sweet, kind, virtues and great smiles! Made going there a lot more pleasant!

Yummy snacks cool people and drinks good service haven't tried the drinks but that's also good probably

Went there to get an estimate on my brand. New C300 Mercedes-Benz, coupe. I used to do auto body collision for over 10 years so I have a little bit of experience. I had a couple rock chips on my hood and bumper, and I had comprehensive insurance which means that they will pay for it with no deductible . The estimator there told me that if you wanted to be perfect why don't you do it yourself I was taking back didn't really say anything and just was like wow OK. So I took it to the other calipers, and Yuba City Tony took care of me and did a great job. Me and Tony go back when I used to work at Yuba Sutter Body Shop he's a great man and thank you for taking care of me. Tony this caliber is Collision is definitely not, good working communications with clients and customers which is not good for Yuba City. read more

I've dealt with quite a few body shops for my personal vehicles and for the companies I have managed, and none had better management than this establishment. My truck was totaled and I had to find a new vehicle and get everything out of my totaled vehicle all within a week while I had covid. The hardest thing I've ever done. The manager, Tony, went out of his way on his day off and recovering from a broken leg helped me get the tires off my truck and all of my belongings out of my old vehicle. I am forever in his debt for the customer service and caring he displayed to a complete stranger. More establishments need to hire management and employees like him. read more

Caliber Collision - Body Shops Near Me - Yuba City, California

JUST SAY NO! I dropped off my Jeep Patriot for repair work on 12/05/22 at 8am. The estimate included approx 12 hours for labor to fix damage to my front passenger quarter panel and front bumper. The original pick up day was 12/12/22, but was told maybe it would be done Friday 12/09/22 and the 12/15/22 date was set to be safe. Monday 12/12/22 at 5pm I was told it would be another day. On 12/13/22 I was again given more excuses as to why it wasn't ready. Without fail on 12/14/22 when I called at 445pm I was given more excuses as to why it wasn't complete. First I was told when reassembling it was noticed the lower front bumper was not delivered. So it was reordered and the next day the wrong part of the bumper arrived, or at least that's the story. Tonight 12/15/22, 9 business days (72 HOURS +) later I was told my vehicle was complete..... oh except the door emblem which was removed so the paint could be blended between the new front quarter panel and the door. The door had NO damage, no paint issues, it was in like new condition. Now I have a door missing a chrome emblem with a door that resembles a child's finger painting!! I will update tomorrow as I have contacted the shop and my insurance. I will never be back to have work done by Caliber and I would URGE anyone even considering using them to take their vehicle elsewhere. 1 star because 0 wasn't an option Update: 12/16/2022 7:30am Dropped off vehicle again demanding the paint issues be fixed immediately 8:50am emailed communitymanager@calibercollision.com as requested in their reply to my review 12:10pm 3 1/2 hours later, emailed Caliber Collision community manager again; still no response read more

Caliber Collision - HORRIBLE!!!!!!!! Yes that's dry paint - Body Shops Near Me - Yuba City, California

This place does good repair work but their office is a disorganized mess full of BS. They took more than an extra week to repair my car, but with COVID I get it. What is UNACCEPTABLE is that upon trying to get my car back from them, they lied about it being ready and now I'm sitting in the waiting room waiting. They told me on Friday it would be washed and ready by 5:30. It's MONDAY at 1:40 and it's not done yet. I heard a speakerphone call from the back office about my car. They used my name so I'm sure of it. They called their tech and asked if it was washed and he said no it wasn't. Then the guy comes around the corner and says it IS washed but it'll take a HALF HOUR to "finish the paperwork". This is the paperwork that the very nice gal in reception couldn't find for some mysterious reason. This looks bad and makes the customer experience really shady feeling. Do better, Caliber. read more

We have had some bad luck with getting rear ended and one pretty bad wreck in the past few years. Luckily, Caliber has been TOP NOTCH from begging to end, working with our insurance without us having to do much of anything. They have rental cars on site and you can be rolling in and out of there almost painlessly. A big thank you to Tony and his staff; and most recently Danny helping us through our latest repair! read more

Caliber Collision - Friendly service from top to bottom! - Body Shops Near Me - Yuba City, California

Waited 4 months for a "part" to come in just to be told that it was totaled when I went into the shop to get the repair. They have terrible customer value and no one in the shop has a iq of more than 100. Waste of time and money. Recommend going to service king on garden highway they're much better read more

Update 1/12/22 Our car is still in the process of being repaired and we are currently working with Corporate. They have been very receptive and I'm hopeful we will be satisfied. Update 1/21/22 changed rating from a 1 star to a 3 Just picked up our car. After all the issues Caliber Collision pulled through & did a beautiful job. They worked hard to make sure we were satisfied with the outcome. We are very pleased with the completed work. read more

I took my beautiful black 2017 Honda Accord to Caliber Collision for estimate per my insurance company Liberty Mutual. I loved the customer service there, the pleasant approach and just a feeling that I could tell it was going to be a good place. I only had to sit in lobby for about 5 minutes. The service tech Louie came over, and greeted me with a smile. and helped me. He went and did his estimate while I waited in the cool lobby. I was treated so kindly, that I made the appointment right then and there to get the work done. I was picked up at Caliber by Enterprise car rental employee and driven to enterprise to get my rental car. So easy! They even upgraded me to a Nissan Maxima because I told them I drive up the 99 to my medical/dental clinics and I didn't feel safe in a little small car. Couple days later Louie called me to say my car was finished and ready to get picked up today (Tuesday) so they only had my car 6 days. I got to Caliber and was amazed how nice it looked. Not only did they do a great job repairing my Honda (The Dark Knight) but they cleaned it out, and waxed it. I am so happy with Caliber and the top notch service they provide. I tip my hat to you Caliber, Louie, and the front receptionist! When Louie called me on the phone to say my car was ready, he told me I can just drop of the rental car at Caliber, and Enterprise will come get it. That was perfect!! Easier for me! My car was perfect. I will use Caliber Collision again (but hopefully I won't have to.) Nice job on my car, and please keep up the great work and excellent customer service! It's refreshing! read more

Caliber Collision - Thank you Caliber Collision Center for fixing my car! Great work! Great customer service! - Body Shops Near Me - Yuba City, California

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Had my 2005 Honda Accord catalytic converter stolen and needed help on what to do next. Spoke with Tony over at Caliber and he gave me some suggestion on what to do if I had full coverage insurance and if I didn't. Contact my insurance got it covered and Tony help me set up a rental and make the process stress free for me. Got my car back in 2 weeks due to parts delay but car was washed and cleaned up. Will be coming back to see Tony if I need anything in the future. read more

I just picked up my car and it looks great. Staff was very helpful and explained everything when I brought my car in to be fixed. They called and text me several times to let me know what was going on and answer questions. I was greeted by the people when I showed up to pick up my car and felt like I'd been so well taken care of. Highly recommend this shop and thank you to the people there for all of your help! read more

I was able to bring my car in very quickly after an accident and was helped by David M. After getting my car dropped off I was offered a ride to my home since my rental was not set up yet. While my car remained at the shop David remained in constant contact with me regarding repairs and where everything was during the process. I would highly recommend using Caliber Collision and working with David! read more

I had them tow and store my truck, I left my keys and key fob in the ignition just incase they needed them. it was going to remain in their lot till things got situated with my insurance. my keys got stolen along with my Key fob and they don't know what happened to them.. read more

Tony and his team were superior. I came in late on a Friday and they didn't have to give me any attention as their schedules were full for the day, but understanding my situation he put his team to work which got my car out of the shop the next week at least two days quicker than it would have anywhere else. Great customer service, quality of work, and his working relationship with enterprise worked in my favor as well. I appreciate all the help Tony! read more

I was referred to this place by a friend, I had a minor scratch on my car. The representative Louie said he would order me the paint and it should be here within a couple of business days. Well it's been more than a month and not one follow up from him. More than likely will not go back to the place. read more

This is an update to my previous review. If I could give zero stars, I would. I had noticed multiple gaps and odd placements to the panels that Caliber Collision had put on the car when they "repaired" it. Turns out that they had really botched the job. I had to take it to another collision repair company for them to disassemble, fix, replace some parts, reassemble the car. OMG! Here's what the 2nd company wrote to me when they opened up the car: "We got the fenders and bumper off and did find some additional damage that wasn't repaired, or repaired incorrectly. There was damage to brackets on both front and rear bumpers which weren't repaired and may have added to gap issues. Also, they welded an additional tab on the headlamp that isn't standard, doesn't fix the damage and does not look very good. Unfortunately we'll need to keep the car for the remainder of this week and into next week to get the needed parts and repair all of these items." Supposedly Caliber Collision "guarantees" their work but I'm not able to show them their bad work (since I can't remove car panels), nor would I trust them to actually fix it. I would NEVER EVER recommend this Caliber Collision in Marysville. And, honestly, I won't ever go to any Caliber Collision now. read more

We just had our car repaired and received EXCELLENT service. Mike Brown was awesome. He kept us updated daily and did everything possible to get our repairs completed in the time frame that was best for us. AND I MUST say that wasn't easy. Thanks again to all involved. If needed in the future, we will DEFINITELY return. read more

Great service. Finished one day early. They restored my truck so that you couldn't tell it was ever read-ended. Thank you Caliber. read more

Thank you Calibber for taking care of my Dodge Charger srt 392. Good hard working men And dannie made the process a breeze. If they do make a mistake thEy guarantee fix the issue. I will be coming back again if god forbid I damage another vehicle. read more

Horrible customers service! Went there for estimate on car and the person was rude and acted like I was inconvenience to him. I get it with COVID-19 interactions can be scary for some but if you don't want to interact with the public then don't schedule appointments. I wouldn't recommend. This happened in the Yuba City, CA Collision's center. read more

I feel I have learned an amazing lesson in customer service through my experience with this place. I'm a Geico customer and the integration with Caliber is fantastic. I had a very simple repair that needed to be done but I felt like I was given the very best service. From the moment I was on the phone to report my problem until the time I was given my keys, every aspect was professional and courteous. Considering that vehicle collisions can have horrible, tragic stories accompanying them, I would want to know the people having to help you would treat you with the compassion and understanding like I was treated. read more

Have gone here twice for repairs since i have Geico and this is where they sent me. They do a good job especially George. I highly recommend them. read more

I went to caliber collision in Yuba City for an estimate on my car. overall the service was excellent everyone was very friendly and helpful. Annabel was very outstanding and helpful during my visit and I can't wait to get my car fix by them. I highly recommend this place. read more

Spoke to someone named Vanessa on the phone, she told me to come in for an estimate. when I got there she had no information about my claim and said it wasn't her I was speaking with. The experience was frustrating to say the least. she has no idea what she's doing and only gives out incorrect information, she had to ask three different people for help! The only positive thing I can say is that the other staff up front were very apologetic and helped me figure out my next step in getting my car fixed. read more