Caliber collision is awesome, They were able to help me right away Maria at the front desk was able to help me right away and get seen for an estimate, and Jose gave me a fair and thorough estimate, Definitely will be coming here for more future work read more

I want to thank Caliber Collision for my getting my truck back to me a month and a half earlier than I expected. I picked up my truck this weekend and it looked great. I inspected all of the damaged areas of my truck and looks great. It's drives great. Thank you Brian for your communication through your company text and keeping me updated. read more

Poor experience. This guy named Reuben came out to do an estimate for a rear ender. He didn't even look at my car before telling me there was pre existing damage. Never asked me a single question about how the accident happened. I tried to explain how the accident happened and why he wasn't correct, that there simply wasn't pre existing damage, but he clearly had better things to do. The whole estimate was done in less than 5 minutes, start to finish. So don't bother coming here if you value a good customer experience. These people are simply dishonest and lazy. I'll never be back and I'd recommend others to stay far away. They're just hacks for the insurance companies. read more

We always bring our vehicles here, they work is outstanding. The service is great and Maria at the front is so kind and helpful. We wouldn't go anywhere else. read more

Maria and Frank were amazing. The whole process was easy and super professional. I came in with my truck and they produced a estimate and were very prompt and thorough. I think that was the best part the frequent updates and details of the job. I got my truck back and the repairs were great and on point. Highly recommend this place. Thanks again Maria and Frank read more

My car was sent here for repairs. The staff was very nice throughout the process and repairs were done in an timely manner. Bryan was assigned to our case and handled everything very professionally. Definitely recommend this place. read more

Definitely recommend Rancho Caliber Collision! I've been coming here for years and the customer service is great! Maria and Frank were awesome and super fast service. read more

I took in my 2012 Chrysler 300 for a broken door latch, Andres De La Cruz was a true professional, he quoted the costs of repair and when it would be completed Andres also let me know that the part I needed was incorrectly ordered part thru the computer ordering system, He advised me and refunded the price difference of the correct part. Clean shop and great experience Great Job Andres read more

I got two times of " Hit and run" last year. After the first time of "hIt and run" with caliber collision center in Upland, I was very satisfied with their service. When the second time happened, I automatically chose this place without any hesitation. I got unknown impact, scratches on the bumper in the back again last month. The salesman Garo and manager James are very nice. They gave me free service! They are very nice, friendly, courteous, and professional. I highly recommend this place. read more

I went to this company because they were recommended by the other parties insurance. I dropped the car off and didn't hear from them until it was time for me to pick up. No estimate or call to authorize. Just because insurance is paying doesn't mean they can do whatever they want, it's still my car. Big mistake going here because repairs were clearly done to cut the costs for insurance. Instead of replacing my bumper they just repaired it with putty and repainted using non-factory paint. Now I have to pay for a car that was cheaply repaired due to an accident that wasn't my fault. My car should be restored to the condition that it was before the accident. read more

Honestly best place to bring your car to! Unfortunately been here 3 times within a year, due to people backing into my car. Each time I've requested to come here specifically because the customer service that is provided is outstanding! I've had the pleasure of working with Frank, Jackie, and Maria as well as other staff. Frank kept me updated constantly, was always honest and upfront about the process which was truly appreciated. Maria was very kind, welcoming, and thorough when it came to paperwork. Truly appreciate the staff here and the work they put in to make sure you not only leave happy but your car is safe and ready to go! read more

We took a chance, took my husband truck to this location. I read all the good and bad reviews. I spoke with Maria sometime in November to schedule appointment for my husband truck for some body work. I had the supervisor of All-State/National General and Maria on a 3-way call. The soonest date provided for 12/6/21 @ 8:15am, so i proceeded to set the appt. My husband took his truck on his appt he arrived 30 before his appt. My husband spoke with Nancy the front receptionist, Nancy was not professional in assisting my husband. Since there was a language barrier. She become argumentive with husband telling him his appt was at 7:15am. And she refuse to speak to him in Spanish, my husband did his best explaining her in English. So I head over to the shop, I waited for Nancy to finish with a client ahead of me. When it was my turn, she seemed she was not having a good day. I told her who I was and the reason. She raised her voice and I told her i can't control your back office Msr not inputting the date and time for appts it's out of my hands. I imformed Nancy, Maria has the insurance estimate in the system since she confirmed it with insurance supervisor, and myself back in November. She continued to be argumentive, she then told me it will be taken care of and allowed 30 mins for the paperwork. 48 mins pass by than I left and told my husband to wait. Maria came out of her office and spoke with my husband. Maria proceeded to have him signed the paperwork and said she had the insurance estimate in the computer system. My husband called the office after 4 days of when his truck was going to be ready for pick up or ETA. Omar took another 3 days to contact my husband and inform my husband they can't find the parts since they don't make them anymore. The truck is 2009 not 1956, which those parts can be found. So my husband decided to pick up his truck after week and half of sitting in their repair shop. The reason I selected 2 stars the Manager (James) of shop called me regarding the email I sent of my complaint I had with receptionist Nancy. By the way he was nice and understanding the issue i had on 12/6/2021. The mechanic needs to have better communicate among the front office, billing department and their clients. I rest my case I will be looking for another autobody shop to have my husband truck repair. read more

Our car was hit by a drunk driver and we took to to Caliber collision for repairs. At the last last minute Maria and Ricky were kind enough to get our vehicle checked and the paperwork started. Very friendly, great customer service and conscious of social distancing practices read more

I took my car in for service on a door latch every one was so friendly and fast to help thanks to front desk vanessa and Erika.. also big thanks to Kurt the representative that made all this possible read more

My car had a bad dent in the bumper and Erica and Noe were so helpful to get it fixed. They were so nice from the moment we walked through the door. Erica was very helpful and explained things clearly through the process read more

Walked in to the front desk lady helped me out 2 minutes later a service advisor named noe came out to help me with an estimate probably took like 5 minutes maybe less and maybe in less than half and hour i got an estimate and was done read more

My truck was dented on the side. After looking at several options, I was referred to Caliber Collisions. Not only did they magically fix the damage, the customer service was second to none. Maria is super friendly and helpful. Noe and James are also so curtious. They gave me a great price for great work. Will definitely come here for any future repairs! read more

Great experience, had the car back within a week. Customer service was excellent. Everyone that I spoke with was attentive and very kind.

Very disappointed with the customer service i received from Kurt. After being referred by bf numerous times. My sons car was towed here on a Tuesday and on Wednesday i had to take them the keys since it had been stolen. I met Kurt who was the one helping with the claim. A week passes by and I still had not heard anything about the car. I finally Call Thursday (following week) for an update and Kurt says "oh I'll call you tomorrow before 530". Friday comes and it's 4pm, still no call from Kurt, so i call him. I asked if he had a estimate and he again says no I'll call you back before 530. I then question "what's taking so long to get an estimate it's been more then a week and i haven't heard anything is this normal" Mind blown by his response " it's a Friday it's busy and I'm trying to get 7 cars out" Now I'm upset and state yeah it's Friday but my sons car has been there since last week! I Asked for a manager and was told he didn't have one and so i told him i need you to call me back by 5 with an update because I've been waiting long enough and now it's delaying the whole process and i haven't heard from you at all. I mentioned when my BF takes his cars he has a call within 2 days! I hung up call back and ask for a manager. What do you know!!!!! i get transferred to the office manager Destiny who was very helpful understanding and took care of me and listened. Kurt made me feel unimportant not valued and made me feel as if he tried to push me off because I'm a young female who's taking care of her sons car thinking i wouldn't stand up for myself. He definitely needs retraining in customer and better work ethic. read more

I've unfortunately had to use Caliber on several occasions for me and my family. They are quick and do a great job. You couldn't tell there was any damage. I highly recommend them. read more

Insurance referred me to Caliber after an accident. The customer service was great, the communication was great, and most of all my car looks great. I would recommend Caliber read more

I brought my car in and it was such a pleasure to deal with all of the staff! They are very professional and very courteous, all the time. My car looked as good as it did when I drove it off the lot. Thank you Caliber! read more

I only trust and take my cars to Calibur Collision. They make all cars appear brand new with quality service and perfection.

Great customer service from beginning to end Omar and Maria took care of me as soon as walked through the door. I was updated daily with status of my vehicle. I could ask for better customer service. read more

Adriana and Maria we're so helpful with the process. The estimate and timeline were spot on with quality work! I have used them multiple times with great quality work! read more

Very great costumer service the people who helped me where Maria Cardoza and James for helping me schedule an appointment around my schedule . read more

Very friendly staff and mindful of your situation. Even in setting up rental as well.

So I had a little fender bender but I must say Caliber Collision took great cate of me n my truck I so glad I chose Caliber Collision in Rancho Cucamonga they are so professional n super nice. Jose Perez was on top of it n kept me posted every step of the way. Kaitlin and Maria are amazing as soon ad u walk in the doors they make u feel welcomed they are so professional and they go above and beyond read more

I was hit by another driver and took my vehicle to Caliber Collision which was recommended by the drivers insurance company. I was assisted by service advisor Noe Flores. He is very professional and responded to all my questions in a timely manner. I was constantly updated with the status of my vehicle. I was pleased with the outcome of my vehicle. I highly recommend Caliber Collision and service advisor Noe Flores. read more

My back passenger door was busted.. took it in to this shop and Maria was very helpful to find a OEM door for me.. Really like the way the crew to put in the work and i wanted to thank the GM James and his entire team for a great job on my car. read more

Do not take your car here. I leave a 1 star as you can't give a lower rating. My car has been in their shop since November 1 for repairs. It came out in December then back in January to fix the things that were not fixed right or not at all yet billed to insurance. The rear bumper has been painted 3 times now. They still have my vehicle today after more than 3 months. Communication is terrible. Promises made but never kept. Just excuses for poor workmanship. Do not take your car here for repairs! read more

This particular Collision center is excellent!! The staff is always friendly and helpful.They were friendly and very knowledgeable and always kept me updated on how the repairs were going. Thank you Maria & Omar read more

My car was broken and then I came to the Caliber. They helped me very effective and repaired my car very good condition. The agent officer Bryan is really helpful for my case. Highly recommended for the car repair! read more

My Mini copper was rare ended.My estimator Jackie went above and beyond to help me through out the whole process, she constantly updated me on the status and very proactive. they also fixed a dent on the bumper that wasn't caused by this particular accident with no extra charge. I'm surprised how fast they called back and hearing that my car was done. Very pleased with the result! read more

I had an accident in my Nissan Rogue two months ago. The driver side was smashed pretty good. Called them all a Tuesday night heard back Wednesday that they will be picking up my car in a tow truck and then just waiting for my insurance company to get back to me it took about two days before they got back to me with an estimate and approval to go ahead and start. There were some issues getting some parts because of Covid but car was put back together in record time never looked better. Can't even tell I had gotten into an accident with it. They also did some work on my Nissan Titan which came out pretty good also love that they have a lifetime warranty. I recommend any repairs that you have you go see them first. read more

Caliber Collision was recommended by my auto insurance to repair my 2017 Lexus after I rear ended another vehicle. I originally planned to go to the Lexus dealer, but I am glad I went to Caliber instead!They did a fantastic job! Ruben was awesome to work with, and went above and beyond for us. He kept us up to speed every step of the way! Our car was finished two weeks ahead of schedule, and you cannot tell anything ever happened! I hope I never have to have body work done again, but if I do, I will call Ruben and the team at Caliber Collision. read more

I would give more stars but there aren't any more that I can give. Noe Flores has excellent customer service. I have trusted him with my vehicles 3 times (i have kids) and he never disappoints. Noe makes sure we are taken care of, he keeps us informed and his communication is great. My last visit to Caliber Collision I drove from the High Desert to Rancho Cucamonga because I learned he was now at that location. I trust him because he is honest and ethical....I hope whoever reads these reviews let's him know that he is much appreciated and he is a very important asset to this company. read more

Turned my truck over to caliber collision and nothing but the best service from front end support with Maria Cardozo to timely repairs from the technicians! No complaints whatsoever from this shop! Thank you very much! read more

An amazing body shop....Adriana kept in communication with me while my car was being work on she was very helpful Any questions i had Adriana and Erica were very helpful read more

Mark Cruz and his Caliber team are top quality. My BMW 3-Series GT lost a small argument with a large traffic cone and my insurance included Caliber Collision in my list of approved places AND my BMW service writer highly recommended Caliber. The car came back beautiful; front end all nice and shiny now. Mark was great on his follow-through and ensured that the finished product still matched the Mineral White Metallic paint. Well done! read more