I am glad and fortunate that my insurance company and Caliber were already connected. It made the whole accident reporting and repairs so much easier. After the accident I had a choice of any Caliber location for repairs. I chose one closest to home and it was a great one. Through the insurance company website I made an appointment and dropped the car off to have an estimate of repair cost done. And they were nice enough to give me a ride home. Sweet. Estimate was done right away and insurance company agreed so repairs started right away. Caliber kept me posted of their progress with text messages and after a week gave an estimated date of completion. Which they met even with the very bad winter storm of Jan 2026 with roads closed for snow/ice. Once car was ready they were nice again and picked me up. Final paperwork and close out was short and efficient. As I said to Andy K., service advisor, who took me through entire process and kept me posted; I hope I don't have to see him or any Caliber shop anytime soon or every. Car looks better on back bumper than when I brought it in. Well done, Caliber and Andy K. read more

Caliber Collision - After being hit by motorcycle damage to left reflector. Left over glue from bumper sticker on too long. - Body Shops Near Me - Frisco, Texas

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Thank you, Caliber, for taking such care of my precious car. Your thoughtfulness in reaching out to me with updates and making me feel comfortable with the process! I really, really appreciate you. She looks AMAZING! read more

Caliber Collision - My Girl is Beautiful again!! - Body Shops Near Me - Frisco, Texas

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Stopped to get an estimate, could hardly get in lot because of damaged cars parked everywhere, and they had no one around to give an estimate....I'd expect better from a big company.... read more

Best body shop. Got me in and out. Great service, value, and they are honest. I will be back.

Following a self caused incident involving our Lexus RX, i used Yelp to help me locate a car repair location. That took me to Caliber and their online quote application. Filled that out and it was not long before an appointment was set for a few weeks later. Some days past and I got a call from Andy who stated he could get my car repaired ASAP. With an appointment scheduled, I arrived and was promptly greeted by Allen at the front desk. Customer Service Greetings rated a "5". Andy then walked with me to the car carrying with him the paperwork from the original quote. Walked me through the process, took my key, and set upon getting my car repaired. 8 days later the car is back in my garage and the repair price is below the online quote. Andy is my go to person at Caliber Collision. Allen, Thank you for being a great Customer Service Rep. read more

Called to ask a genuine question on getting something painted and Kelly the receptionist just gave me a bunch of attitude and detailed how they don't just "paint cars". Would have appreciated more decency in a response of a genuine question. read more

I was very impressed with the care, service, and professionalism exhibited at this location. I was first at the wrong location. This place is so focused on the customer experience that I was welcomed to stay. I am so glad and blessed that I was. Ron and his staff went over and beyond to ensure that I had all of my questions answered and I was kept updated at every point until completion. If I had another vehicle today needing repair I would take it here no doubt. I got my car back wayyyy better than I left it. It was even shined up like a new penny and clean as a whistle. I left with a smile. This place is above standard. If you want your car treated with the same care you use, this is the place. I am a customer for life. read more

Had an insurance claim and Caliber Collision would not let the tow service drop the vehicle off, they wanted me to drive it in for repair so now I have to find somewhere else to take my car for repairs. read more

When you call to get an estimate, every location tells you it will be a week or more but they suggest using their online claim service. You will get a response within 24 hours. What a joke it's almost impossible to get a photo of your car because the system doesn't work. Eventually you take one photo and it uses that photo for every one of the require photos around the car. Finally submit the claim. Two days later you get a response this claim is not valid for this service. It was simply to paint the front number of a Ford no body work no special work needed. What a joke stay away from these people. read more

I suffered major hail damage to my vehicle and it was repaired quickly, correctly to my satisfaction and I was kept up to date on everything. read more

I was in an accident my insurance asked me to choose a shop i chose this one based on good reviews ! I am So HAPPY with my results they did an amazing job ! I brought it in the morning it was ready for pick up this same afternoon ! I would recommend them to anyone that ever needs body work on your vehicle!!! Talk about FAST ! Amazing service ! From start to finish Thankyou christian ! And thankyou steve !! And the crew that worked on my car i love it ! read more

Amazing service, honesty and commitment to community. I had a very very small job. Something I knew no one wanted to deal with and they showed it through their outrageous quotes. The job was to paint a new car part that had less than a square foot of area to cover. One place quoted my $350 and Caliber said they normally charge a fraction of that, $60. But here is the really good part... the manager said they are collection donations for a charity that help feed children during the summer and that if I made a donation then they would just take care of it. WOW! What a great attitude and view of the world! This really impressed me and actually inspired me to donate more than the service would have cost. Win-Win-Win. read more

Needed to get a new license plate frame installed. Unfortunately, the screws were rusted. I didn't want to destroy the paint job. These guys had the job done in 15 minutes. No hassle. Great waiting room with actual great coffee. Mason is the greatest. Give him a raise. I'm new to the area and you guys made me feel like an old customer. Will tell all friends and family. The art of service still exist. Thanks Caliber Collision. read more

I just wanted to say that the customer service and repair quality provided by Caliber Collision Express is top notch. Andrew, Ron, JR, and David all provided me with an experience that has been unparalleled. I will for sure be returning for any and all repairs to my vehicle and recommend this shop to everyone I know. read more

During the last bad windstorm, my antenna was knocked right off the top of my car. The bolt was completely broken in the base. The guys at Caliber let me know that it probably couldn't be repaired, but they went straight outside to check it just in case. It truly couldn't be repaired and I needed an entirely new assembly. They were very honest that the parts they were able to source were very expensive and I might do better on my own. They were right. I found my own used part, walked into the shop with no appointment, and they immediately took the part and my keys from me. I was out of there in 30 minutes with a radio that works again! These guys are fair, honest, and fast. I will definitely be going back next time I need a repair. read more

The Manager, Sal, did a great job with assisting me. I was rear ended and my car was totaled. I drove it to Caliber for an estimate to give to the other parties insurance. Sal gave me an estimate and walked me through the many ways that the process could go. Sal and his team taped up my banged up rear end so that I was safe driving on the road until my car is fixed. I REALLY appreciate their excellent help. read more

My wife's RX350 was hit from behind and I had to pick a location to fix. Seeing the 5 stars reviews we went here. They deserve 6 stars, excellent communication and the work performed looks as good as new. Very professional staff. Would recommend to everyone looking for a great experience to fix a bad situation. Damaged was fixed within the week and we are back to normal! read more

Joey was excellent and friendly and he had his service technicians reattach by bumper to my car within 5 minutes without a charge. I was in a bind and needed to get to a memorial in Austin and then all the way home to Florida so I can have the bumper replaced properly. That 5 minute repair saved me from being stuck in Frisco for a week. I am very appreciative of their service and friendly manner. So good to see a business help individuals in need. read more

Excellent service! I took my Chevrolet Camaro this morning and they assisted me right away! Thank you! read more

I must say... the customer service that I was provided was above and beyond the service I have received in years!! They are the kindest, nicest, most respectful and helpful people that I have encountered as far as service. My car looks beautiful! The additional care that was taken with my car was excellent! Thank you Andrew! Thank you David! You all are the best! read more

My car was hit in the school parking lot after cheer practice and the insurance referred us to this location. Kathy took care of my car and it's in perfect shape! You can't even tell where the damage was. She also cleaned the inside and outside of my car and got my car back to me 2 days early! Thank you so much Kathy! read more

I took my car in this morning for an estimate for a scraped fender/bumper. Sal, the general manager, waited on me. Things couldn't have gone smoother. After looking at the damage, Sal asked if he could take the car around back and try something. After about a 15-20 minute wait, Sal brought the car back and all was fixed. The second good news was there was no charge! I would definitely recommend this location. read more

Excellent work! These folks are very professional and their work is top notch. I highly recommend Caliber Collision!

Andrew is an All Star!!! I called Caliber on my way home from work today because someone with a red door scrapped against my white car and left a streak of red paint! Andrew said no problem swing on by and we'll see what we can do. I was in and out of there in under 5 minutes with a clean (all white) door and no charge! Thank you Andrew! read more

I had my first wreck and had no clue how to get my car fixed. Mason McManus at Caliber Collision did such a great job explaining everything to me and helped me through the entire process. My car looks amazing thanks to him!!! read more

Frisco Express went above and beyond to make things right. Several months ago, I had a bad experience with another location and left with incomplete/poor repairs to my vehicle. The regional manager, Tom Burch, approached me then with the offer to help, but I was reluctant and just wanted to go somewhere else. Life happens, and when I looked into getting all of the repair problems corrected, my insurance estimator called Tom Burch. As he had before, he offered to meet me at any Caliber Collision location, and he would ensure the work was done correctly this time. Let me tell you, there is a reason Frisco Express is the highest rated Caliber Collision in the metroplex. It is AWESOME! I was met by Tom and the production manager, David Howe. They took the time to listen to my concerns and thoroughly inspect my vehicle. For the first time, I felt validated. The general manager, Sal Reyes, was fantastic and kept me updated the entire time. My vehicle was only there a week, but it was delivered in perfect condition. I've had it back now for almost a week, and what a difference quality repairs make. I can't express my thanks enough to Tom, Sal, David, and the entire team at Frisco Express. You are all wonderful!!! I appreciate you so much! read more