I am writing to formally express my concerns regarding the discriminatory, unprofessional, and offensive treatment I experienced with Real Estate Agents Yolanda Liu DRE# 02236557 in Irvine, California. I initially connected with Yolanda Liu through the social media platform Xiaohongshu (Little Red Book) to help me rent a property. However, my experience with Yolanda has left me feeling extremely uncomfortable and distressed.
Here are the specific issues I encountered:
1. Unprofessional and Abusive Behavior: When I informed Yolanda of my need for a service dog, I was shocked when she responded by not only denying this request but also verbally insulting me and threatening eviction if I proceeded with plans to have a service animal. Such language and intimidation are unacceptable and have caused me significant emotional distress, especially as this request is legally protected in California.
2. Violation of Privacy: After moving into the property, I discovered--without prior notification--that there were cameras installed by the landlord. I lived in the property under surveillance for a month without my knowledge, which has left me feeling unsafe and invaded, especially as a female tenant.
3. Questionable Leasing Agreement: Furthermore, the lease agreement provided by Yolanda Liu was associated with an unfamiliar company name. This unexpected detail raised concerns regarding the legitimacy and transparency of the rental process.As a respected real estate agency, I believe your company should prioritize ethical practices, professionalism, and respect for tenants' rights. I request that you investigate this matter promptly and take appropriate action to prevent future occurrences of this nature. read more