the picture just explains itself, i mean what animal took a dump in my burrito ? i asked for queso and they didn't put it in the burrito rather they asked me if i wanted it cooked with the queso mind you what it looks like with the queso in cooked. horrible customer service, i dont know if they had shift covers for Sunday but these workers were not in the mood. Nevertheless, the store has poor views already so i see why it performed the way it did. read more

Cafe Rio Fresh Modern Mexican - Burrito with dog manure - Mexican Near Me - Kuna, Idaho

The food is OK. The attitude of the female manager both times she serviced my order was despicable. When I told her I will be leaving a negative review online about my experience with her she said "that's OK, they go to me anyway." Implying that there would be no consequences for her actions. Who says that to a customer ?? Never going back to this location ! read more

Food has always been really good. BUT, tonight I Ordered on line at 6:05. Said food would be ready by 6:30. Arrived 6:40. It's now 7:20. Still haven't started making my food. One person making online orders is completely hopeless on a Friday night. This place needs more help. I feel for the workers. Ridiculous. Could have stood in line and had my food 5 times over in the time I've been waiting for my order. read more

Management needs to tell the employees to pay attention when a customer comes in instead of ignoring them, I left without any acknowledgment or food read more

Ummm this is the second my husband has gone in to get us food. Don't expect anyone to greet you or even look at you, they will just be on their phones and glance at you until they are done sending a text....my husband stood there for a solid 3 minutes before someone said "can I help you" he ordered me a salad, and he ordered a burrito and why it took so long certainly doesn't make sense to me, but there was no rush so that isn't something I'll complain about, my husband had better customer service AS THE CUSTOMER, like why they were rude to him beats me. After my long 14 hour shift I was STARVING! So he comes home and there was no lettuce on my SALAD! See pic below! Weird service and not very friendly which is just sad because I love cafe rio food, but I'll stick to the location near my work. Whoever owns this franchise needs to watch out because this place will soon not have anyone coming in ‍ read more

Cafe Rio Fresh Modern Mexican - Salad without lettuce? - Mexican Near Me - Kuna, Idaho

I ordered a bowl and while eating my bowl I found two pieces of shredded plastic that resembles floss. I wasn't even halfway through. I'm disgusted and will not be going back I have attempted to contact for a refund but no answer. Submitted to customer service so we will see what they say. read more

Cafe Rio Fresh Modern Mexican - The rest of my bowl and the two slivers of plastic - Mexican Near Me - Kuna, Idaho

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Not only did I have to wait 25 minutes for my to go order, the chips for my nachos were extremely stale, and the grilled steak in my sons kids meal taco was super old, black, dried out and so tough he could not chew it. Absolutely disgusting!!!! The sides of salsa I ordered were also missing in my order. read more

How long do I have to wait for a Togo? Long enough for 20 plus people to get their order before I get mine and they order after me. Been here almost an hour for two door dash orders. The people who order their food Togo should be the same priority as any other customer and shouldn't have to wait this long. Currently looking at the screen with 13 togos needed to be made and the manager isn't helping at all. Omg I've had told him the order three times and he just handed me the wrong order after waiting an hour. I will never order from this place or this company ever because of this. read more

The wait time is so crazy. I door dash and wait at least 10 minutes for every order when it's marked ready.

Horrible. I've been 3 times to this location. The first time was over a year ago and they were pretty slow but wasn't unbearable. The 2nd visit it took 25 minutes to make nachos, that they made wrong. Then the 3rd visit, which was a couple weeks ago, I didn't even get past the drive thru because they would not show up to the speaker! I drove by 3 different times and sat there waiting about 10 minutes and nobody came to take my order. It's called fast food. Not sit and wait until I feel like working. Definitely need to hire a whole new staff that knows hospitality and time management. I will not be returning to this location ever again. read more

Great food, good people. Harrison helped us pick the best topping for are dish. Definitely recommended.

I went in there today for a burrito. And the young guy had a total attitude, and was only making the burrito his way. I asked for sour cream inside, and he said it will be on the side. And that this isn't Chipotle either. I responded to him with lets for get the whole thing and I walked right out. Wont ever walk into one ever again. read more

Just tried this Cafe Rio location for the first time. I hadn't done a thorough scan of the prior reviews for this location, but went ahead and ordered a salad that I picked up through the drive-thru window. When I got the food home to share with my wife, we were a little surprised at the lack of toppings as compared with other Cafe Rio's we've tried. The rice was also hard and undercooked. As I'm writing this review, I've since looked at several of the most recent reviews and found similar sentiments that the salads are weak on toppings/protein, and even that the rice is at times not prepared well. Guess I should've looked in advance. I hope they make the changes necessary. read more

I hate doing this and adding yet another bad review. I am not sure what is up with the location but every time my food has been inconsistent. I would especially not order to go food because that's a whole other gamble. It's really to bad because I have been going to Cafe Rio for over 25 years back in Utah. We have always loved their food but for some reason whether it's flavor or inconsistent service just isn't the same. This area is food starved for decent places to eat and with some effort this place could be very busy. But for now won't be going back. read more

the entire staff is snappy and rude with the customers and the service is slow this is the only location iv experienced this serious change for the workers is needed here read more

If this wasn't the few options to eat in Kuna I definitely would never come back I love Cafe Rio and try to get it on my way home instead of coming this location I come to this location about twice a week I am never greeted when I come in and it usually takes a few mins for someone to come and get my order no one seems to be helping out the line even though there are 5-6 employees in the store so it's usually up to the one person to fill orders I love the grilled steak but will settle for the grilled chicken if I need to but they are usually never available and I have to wait when I visited today I asked for Steak and was told they did not have any because "no one got around to it" I would definitely recommend coming in to watch them make your food and only for lunch every time I come for dinner the portions are terrible because they run out of prep and decide not to make any more on my last visit I got no tortilla strips on my salad because they are all out for the night 2 hours before close It makes me sad that this location has disappointed me on every single visit and I only return because it's the only location in Kuna I hope ownership can see the reviews and put some more training into the crew and management to give the customers a better experience when they visit this location until then I'll be avoiding this location for awhile read more

no steak, was told it would be 15 mins after they got through the line, no problem got chicken instead, was given less than a small breast so I asked for more. was given a look. ordered two small tortillas on the side, when i started eating the tortillas and chicken were cold, the and rice was undercooked. read more

Love this restaurant! I don't come here often but I love it every time I come! Their chips and salsa are to die for!!!! My coworkers died! Eating their chips and salsa! 100% coming back. Love the workers as well! read more

We live in the Kuna area and keep trying this location as we love the chain, but this location is NOT good time after time. It just doesn't compare with the other locations in the valley. The salad was so bad, lettuce was shredded and not in big pieces and was not crisp. I ended up just throwing it away. Today, in my order the rice was still crunchy and not fully cooked! Idk what the problem is at this location but it needs fixed to the standards of the other locations. read more

Love this place!! Never disappoints!!! We are regulars and we always enjoy our experience.

I visited the Café Rio in Kuna, Idaho and left feeling disappointed and unhappy with my experience. For starters, I wanted to try the Fire-Grilled Steak on a burrito. When I asked for a steak burrito, I was told that there was not any steak available because it had not been cooked yet. I was also told the grilled chicken was not ready, but could be reheated if I wanted it. I don't understand why they were not available. If it's on the menu and it hasn't just run out, shouldn't it be available? My visit was at 11 am and well before any lunch rush. The person at the register had zero personality and was not very friendly. The spoon container was empty when I looked for a spoon to eat with. When I tried to find a table to sit at, they were ALL dirty & filthy, covered with spilled food items, cheese, sauce, spilled soda, etc. The floors were exceptionally dirty with food and trash on the ground and under tables. It was as if someone had a party in the restaurant just before closing the night before and left it for the morning crew, who in turn left it for the customers. The soda machine was empty and dispensing clear liquid instead of coke. I let an employee know and was told that it would be fixed. After waiting for a while, I went back up to get some coke. It was still dispensing a clear liquid and apparently hadn't been taken care of. At this point, I'd had enough and left the store. From a customer's point of view, I felt let down and unsatisfied. From a professional view, it was completely unacceptable. All these items should have been addressed before close the night before and especially before opening the doors in the morning. I don't know if staffing was an issue or if standards are just lower at this location than others I have visited in the valley. Regardless, I'll think twice before recommending or visiting again. I wish I would have read other reviews before choosing this location. I also participated in the survey on my receipt and asked to be contacted. I haven't heard a word in 3 weeks! I guess the thought is, if you ignore a problem it goes away??? read more

My husband and I went in after eating at a Café Rion this summer in Montana. That was a great experience. But, NOT at the Kuna location. Lots of employees and two guys manning the food. The first guy throws our tortillas down before listening to our actual order. My husband got a quesadilla and he wanted some pico on the inside. But, he folded it so he got it on the side. No big deal. Then, I ordered two tacos. One beef and one chicken. He threw the smallest amount of cheese down and mixed the meats. Completely overlooked my tacos. The flour shells were hard and brittle. I had asked for more cheese and said I'd be happy to pay extra and he literally used 3 fingers to barely sprinkle anymore on. The kid at the salsa bar had no help and had to run to get cilantro carrying my food with him. He tried. We bought a quesadilla, a two taco plate and a small chips and queso and one fountain drink for 29.00 of wasted over cooked food. The queso was also lukewarm with a funky film on it. Taco Bell would have been better at least they understand not to mix the meats and how to actually give you cheese. Do better, Cafe Rio in Kuna! Do better! read more

Cafe Rio Fresh Modern Mexican - Do better - Mexican Near Me - Kuna, Idaho

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Food looked like he had been sitting there for day. Service was ok. The restaurant it self was clean. But pretty underwhelming for my first time ever at Cafe Rio. read more

We love the food there , the students working there truly try to do their best ! I'm proud if the young people , and the quality of service they provide read more

Every time I have gone to this location I was not disappointed. The employees were nice and I enjoyed the food.

The Kuna Cafe Rio is the worst one I have ever been to. And I LOVE Cafe Rio. The service is slow if you are even lucky enough to have someone serve you. Always look at the meat choices before ordering because they are either out of what you want or the grilled choices are so withered up and dry that they have turned into jerky. I have stopped ordering the queso because it is either burned or the cheese isn't even melted and so it is chunky. I don't know why this one is so much worse than all the others I have been to. read more

Confused by the bad reviews! The salads here are so fresh and delicious! Plus free cheese quesadillas for your little ones. Can't beat it!

ordered online, didn't get an entire entrèe and the salad was not made how it was requested. asked for no tortilla (gluten allergy) and no pico, came with both. asked for extra shredded lettuce, came with no extra regular lettuce. ordered sweet pork quesadilla and they just didn't send that. also said the order would be ready at a certain time and waited an extra 20 minutes. Tried to call and got sent to a call center. read more

Okay, we eat at Cafe Rio in Kuna once a week however this was our last time. I wrote to corporate Cafe Rio about two months ago about how dirty the restaurant is and that they were always out of common items. They never got back to me however I noticed some improvement, slowly but surely it's back to being a dirty restaurant with items such as the hard to get yellow cheese and pinto beans out of stock. I know times are tuff but something tells me it's poor management. The counters were filthy with left over morsels of food and sauce, the front hood was filthy. So, this Cafe Rio will no longer be a restaurant we visit and hope someone can figure this out before the health department closes it down. Sad for such a well known restaurant chain to sink this low. read more

I keep visiting because I like the restaurant chain and there aren't a ton of options in this area. I keep being disappointed. Walk into most Café Rios, and you can expect to see a long line that moves very quickly. I've experienced the opposite of both at the Kuna restaurant. Whatever the reasons, two words that come to mind with this place are slow and dysfunctional. They regularly appear unequipped or unable to efficiently process orders at the counter, which often grinds things to a slow down or a complete halt. Whatever the cause, it's been a continually aggravating dine-in experience that feels different than other Cafe Rios I've visited. There's demand for good, local restaurants, and it would be nice to see them pull it together. If Cafe Rio has a corporate team of expert trainers or trouble shooters--I hope it finds its way to Kuna ASAP. read more

This is regarding the Kuna location specifically. I haven't left a review on a restaurant before, much less a bad one! However I wanted to bring some concerns to the attention of those who can address it. I don't come to the kuna location often, perhaps 3 times in the last year, including this evening. The biggest frustration is the consistent lack of ingredients included in your meal. For context, I have visited the Franklin/boise location an equal amount of times and each time I order their salad, it comes with a healthy and reasonable serving of protein and rice with a reasonable amount of lettuce. Balanced and delicious! The kuna location has consistently placed the absolute bare minimum ingredients in their salad bowl. I have begun to order double protein just to have more than 2 bites worth in the salad, which is buried at the bottom of the bowl so you don't know what you got until you dump out the 6 cups of lettuce on top. This evening, I did the same double protein in my order and when I got home, I had ONE piece of pork in the entire salad, barely bigger than my forkful (and this is not exaggerating because I scooped it out to show my husband in disbelief). There was a half cup of rice, (I measured), and I had 6 cups of lettuce on top with at least a cup of cilantro. The cilantro was yellow and heavily browned/some black and clearly not something you would want to eat. I also ordered chips and nacho cheese, the nacho cheese cup came 1/4 full. It was $8. I honestly was trying to understand if they gave me a used nacho cheese cup because I would expect the small cup to be full for that cost. I genuinely feel bad leaving a harsh review for a local business, but it's getting ridiculous that I am paying $35 for an order and getting less than half of what I paid for? I will say, If you decide to go to the kuna location, I highly recommend ordering INSIDE the restaurant where they make it in front of you because that was the only time we felt we got what we paid for (again, specifically the kuna location). The food usually tastes fine, but it's starting to feel intentional when the receipt says double protein and I can only locate one fork sized piece of pork in the entirely poorly made salad. I wish I would have taken a picture to add to this for proof. Hopefully this can get the attention of the owner/manager before this location gets too bad of a rap! I see other reviews that are less positive as well. If they can fix the quality/quantity issue it would be a great place to eat! read more

Please please learn to strain the meat so all the "juices" don't get absorbed into the rest of the meal. The rice was way under cooked and not edible. The soggy tacos tasted great but were pretty skrimpy. Better than Taco Bell but not a good value read more

we waited over an hour and a half and people who got here after us were getting their food way before us. After we finally got our food, the order was completely wrong and we only ordered 2 tacos. We asked if they could please just give us a side of cheese which we did order but since it wasn't on our receipt they wouldn't give it to us. really disappointed and won't be coming back here ever. read more

They smothered the burritos with too much sauce making them soggy and with our beef and black bean burritos there's was almost no meat and all bean. Was not at all impressed with this place. I'd recommend Taco Bell across the street over this joke of a joint. read more

If you ever decide you want the worst food, feel free to eat here. First off, my wife ordered our food on line at 8pm. The order said it would be done by 8:15. She went down to pick it up, only to wait another 45mins. The cook who made the food, i guess was the only cook making food. By the time he finished the food everything was absolutely cold. The order was wrong.The guacamole couldn't even tell it was guacamole. The crazy part was there was other people in the restaurant that were complaining about the same issues. If I were the owner of that cafe,I'd go in there and fire everybody that works there. Cafe Rio makes taco bell look like P.F. Chang's!!! read more

Went through drive-through and ordered an enchilada meal with beans and rice. When I received my order, my soda was only filled half of the way, the enchilada was cold, and the beans and rice were missing. I called the store (calmly) and was hung up on. Very unprofessional and will not be returning. read more

The guy at the window was rude and no joy in his voice. He made us feel like we were annoying him by placing an order. The food portions are small compared to other Cafe Rio's. read more

they take forever all the time. i door dash and every single time i come to pick up the order, i stand there for 15 minutes before anyone acknowledges my presence, even if there are no other customers in the store. and after the 15 minutes i've already been waiting they tell me it'll be another 10-20 minutes sorry. the manager is rude, they're very slow. this place is horrible. my mom came in to order lunch, she also stood waiting to order for at least ten minutes with no other customers in line and she eventually just left because they ignored her. read more