This restaurant is located inside the Best Western Hotel am Borsigturm and is advertised by the…read morehotel as one of the best restaurants in town. Unfortunately it is NOT. The people at the hotel front desk even told me I needed to reserve a table in advance just to get in, because it would be so crowded, so I reserved 7:30pm. When I came into the small restaurant sporting only a few tables, it was less than half full. There were maybe only three or four parties in the whole restaurant. First, the waiter told me that four or five items on the already very small menu were unavailable. How this could be at 7:30pm when the restaurant was only half full is a great mystery to me. It speaks of horrible planning by the owner, or simple false advertising. After placing my order within 3 minutes for the simplest entree on the menu (breaded chicken with salad), I proceeded to wait 45 minutes... NOTHING came. I stood up went over to the waiter and asked him what was the status of my order. He said it was coming right out. I waited another five minutes, nothing came, nothing was coming. I went over and asked to speak to the manager. There was no manager. The waiter ignored me, did not even apologize, and puttered about like a complete jerk. I then went to the front desk of the hotel and asked to speak to the manager, and of course there was no manager on duty. I told the clerk I wanted to speak to the manager, and she said he would get back to me tomorrow. I explained that there should ALWAYS be a manager on duty, and that I would be back home in the USA tomorrow. The level of indifference, arrogance, and disregard for the customer was truly astounding. At that point, I went back to my room, put on my coat to go out, and stopped back at the restaurant one more time asking to speak to the chef. The same arrogant, incompetent waiter told me to wait outside in reception, at which point I told him no thank you, and that I wanted to speak to the chef. The restaurant has an open kitchen and I could see two cooks there, but I didn't know which one was the chef. The waiter continued in his arrogant dismissive manner, and I insisted upon speaking with the chef. Eventually, he told me that he was the chef, which he obviously was NOT. He was simply the incompetent, arrogant, and ill-mannered waiter. At that point, I left, went across the street to McDonalds, and had a very tasty set of chicken wings. Do NOT waste your time or money on this place. It is a joke.