Kylee was so much help to me today. She was very sweet and attentive to my needs. Love this placeread more

I have banked at Mountain America for quite some time while also banking at other conventional…read morebanks simultaneously. As most may know, the service and products offered at credit unions are usually better for consumers and Mountain America is no exception. The service is always great. Interest rates, even on credit cards, are usually about 1/3 of what they are at conventional banks. Auto rates are much lower too. I plan to bank here for life.

SBSU was extremely helpful when I opened my account 14 years ago. Now, as then, the tellers were…read moresuper friendly and courteous. Online banking and bill pay continues to be excellent. The dark side:-- When problems occur, SBSU officials and employees, online and by phone, tend to be rude and disrespectful, sometimes in the extreme. In one instance, an unfamiliar name appeared on my account. In a laborious phone exchange, over several weeks, SBSU bank officials refused to delete the improper person's name. They insisted that it didn't make any difference to the security of my account. It was only when I threatened to withdraw my entire account and redeposit it in another bank that the relented and deleted the name from my records. More recently, I tried to send money through Zelle and, after demanding unnecessarily repetitive proofs and authentications, refused to activate my ability to send money to an individual. I am now seriously considering transferring my money to another bank.

Do not use the Richfield branch for a Mortgage. Miss leading information from day one. He turned in…read morean old credit report to the underwriter. Lied the entire time. More focused on his deer hunt than doing the paper work right.

Switch banks, this branch never answers their phone. for last 8 calls that I have made there! I…read morehave been with Wells Fargo for 45 years and will now switch banks! Bob G.

Had my documents notarized the other day at the Hurricane UT branch. Very helpful staff. I would…read moremove my CD over once it matures. Appreciate good service.

Most friendly bank I've ever been to. Great Customer Service!…read more Lobby is really big so you don't feel on top of each other.

I needed some estate documents notarized. I walked in without an appointment and was immediately…read moregreeted by a full staff. Austin handled the notary work and was friendly and professional. Great staff, great service.

I have been with this credit union since 2024 applied for credit card 12/31/2025 got 2 hard…read moreinquiries for the same credit card application with in a week this is the worst credit union I have ever dealt with almost 2 years nothing accomplished but me closing my account today 1/07/2026 it seems as though know one has any awareness of what is going on despite of them sitting in front of their computer with your information as if they dont have any of your information i put in 99 percent of the foot work im extremely disappointed in this credit union im a valued costumer at least I thought I will not recommend this institution to anyone

I am very disappointed and frustrated. I recently had a CD mature. I went into the bank today to…read moretake care of that. I was rushed out the door while trying to roll over a CD and gain information about interest that I incurred. I'm also frustrated because I'm trying to email the bank and I'm realizing there is no way to do so. I'm sending a letter snail mail which is antiquated and not secure. There's no way to see any of my information on the CD now that I've opened a new one, all of that information is completely gone. It was all there just an hour ago. It's completely wiped from the website and the app, and I cannot look at Information, that I should be able to find on my own account. The young man, whose name I believe was Isaiah who assisted me told me I would be able to find this information online, which was not true. He also rushed me out the door and forgot to give me a cashier's check for nearly $4,000 that I had to come back into the bank to get. What I like about Mtn America is the low fees and the high interest rates, however, the service has not been good. I often feel like I'm speaking with people on the phone or in the bank that do not have enough intelligence to give me information about my account. When I asked the young man how much interest I incurred he told me an incorrect number and seemed completely disinterested and annoyed with helping me. Logging onto my account to find out the details and seeing that all of that information had immediately been deleted is UNACCEPTABLE AND ILLEGAL. I want to see a printed-out tally of the interest that I incurred for my 24-month gross certificate that lasted two years. I believe what I earned should be higher. I wanted to follow up and check the interest rates that I was receiving monthly, and the timeline of which I continually added to this CD to double check, but I cannot find that information on my account because it has been deleted after rolling over my CD just an hour ago. This should not be, a customer should be able to find that information indefinitely while their account is open. Had I known that everything would be completely wiped from my account, I would've printed it off myself. What I'm describing is illegal and I plan to make that known if this isn't resolved. I walked out, uncertain about the information I was given. I was not able to give myself any reassurance logging online because the information is gone. Your website is less than stellar (it should be impeccable when dealing with people's money).- I have told CS reps on the phone before about this. Some of the help that you hire either seem totally disinterested or incapable of helping me. I have linked my external banking accounts to my Mountain America account and the information is almost always inaccurate regarding how much money I have in the other accounts. I realize there is delay or lag for those to be updated, but it is always way out of synch. I want to see monthly interest rates and deposits of previous CD. I do not want to be told that that information is no longer available. That is unacceptable and illegal. It is a breach of security for me to have to mail any other account information snail mail. MACU has no way to email a rep via secure message. I cannot get his information from anyone at the bank. Rating F for security, helpfulness, reliability.

I've been in this branch 4 times and 3 of my visits have been very poor. The people are nice when…read moreyou are talking to them. However, getting to the point of talking to them is the problem. I've waited in line for anywhere from 5-20 minutes and have had to walk out twice. There's never been more than 3 people ahead of me in line and there's always been 2 tellers. Today there was one person ahead of me and I walked in ahead of another gentleman. There was an open Teller and the guy behind me skipped the line and went straight to the front. If the Teller was expecting him, he didn't say anything. Neither Teller acknowledged us in line at all. There were two bankers in the offices and the the Manager in his office. None of them had guests and they pretended not to see us. After 5 min I stared at the Manager through his open door and glass wall. He glanced up for a split second and then right back to his screen. I walked out and deposited the $20k check to my business in my Chase account. I usually use that account for a rainy day account. This is such a bad experience because I have multiple accounts there both personally and for multiple businesses. I want to feel valued when I walk in the door, not like I'm a thorn in the side.

BEST bank ever!!! The staff are friendly, responsive, professional and very welcoming. Every…read morecustomer that enters is nicely greeted with a smile. They are pretty quick with processing transactions and other services as needed. It's nice that you don't have to wait in line too long and spend less time at the bank. The staff is so helpful as well. I'm so impressed with the service at this branch, definitely recommend it.

I specifically called ahead to this branch to make sure they would have a certain amount of cash…read moreready to be taken out of my account. They said no problem. I went into the bank and they said, big problem, we will have to order it and it will take two weeks! Somebody doesn't know their ass from their elbow. And there was absolutely no apology for my inconvenience.

This is one of the slowest and most inefficient branches I've come across…read more There are usually only two tellers, one working drive through and one in store. Although they are "friendly", they are very slow and inefficient, average wait time is 10-15 minutes PER customer. If you see more than 3 customers in line, go somewhere else!

I really like this bank. I don't ordinarily write reviews on banks but everyone here is always so…read morefriendly. They bend over backwards to help you. And there is never a line.

The best service ever at Zions bank on St. George blvd! They are always very helpful and…read moreaccommodating.

I've had accounts at SBSU for 14 years. Routine banking is usually pleasant and efficient. The…read moretellers are pleasant and accommodating. Interest rates are about average but SBSU usually gets high ratings for financial stability. But when something goes amiss things can turn ugly in a hurry. Bank employees and officials, behind the scenes are often ostentatiously indifferent. On one occasion, after about a week of phone calls, a an official refused to remove the name of a complete stranger from my account. He finally complied after I threatened to withdraw my account and write a letter to the bank president, explaining why. In a different incident, the bank set up unnecessary obstacles to using Zelle. This included repetitive questing of credentials to the point of harassment. I ultimately had to resort to a different method. Aside from these unpleasant experiences, all my other transaction with the bank have been positive.

Janiece was good but then she wasn't good. I was comparing offers with another lender. I initiate…read morean appraisal with Janiece. I'm charged for it. A couple days later, first colony texts me saying we have the report and will send it to SBSU, just pay us. I pay first colony. I contact Janiece. She cancels the report. Price breakdown shows I'm refunded the charged amount for sbsu appraisal. My credit card wasn't refunded for SBSU appraisal, nor was my checking account. I reached out to both companies and neither will make it right. I'm out $925 from someone I trusted. I do not recommend.