I just returned from a trip with this company. I am not complaining so much about the lack of…read moreorganization (several events were canceled and some replaced with other events which required extra costs). I'm not so much complaining about the lack of communications (Several events fell short of what the group was expecting). But, I am complaining about the personal (and personality) attacks made by the travel agent, Donna. (there are other agents in this company who might be wonderful) After trying to help with a group meeting (to substitute for a canceled session) I was firmly corrected in front of the group... Later turns out that my recommendation was correct. Then later, I was again berated by the travel agent who was then joined by her husband. This brought me to tears. While in tears, she told me that she spoke that way to me because she did not like my "tone". She also told me that others had called me names while gossiping with her about me. This sent me to sobbing... I then avoided the group which defeated the purpose of my vacation. I spent close to $5,000 on this trip. I am a 58 year old woman (not a child). I don't expect to be treated this way.

From the owner: Captain Sandy's Cruise Holidays Ottawa West, in Stittsville, Ontario; is a travel agency…read morespecializing in cruises & tour packages. Experienced travel planners make booking luxury cruises to destinations all over the world easy.

Is clear to me, that this people only care about making comission, if it something where there is…read moreno comission and they can only charge you the agency fee. they would be rude and say "is company policy, i have priorities to do than care about your vacation". Be aware of Eileen or Mike, those two completetly arrogants and shouldnt be travel agents. Terrible customer service

Amanda Garlough helped plan a family Christmas trip to the Dominican for 11 of us, leaving from two…read moredifferent cities. She did a wonderful job coordinating this and got us a great deal. Having been to the area herself, she was very informed and was able to answer our many questions about the destination.

I know that everyone likes to use Expedia or Redtag for booking trips these days, and i certainly…read moreuse them for booking hotels, airfare, and trips........however never underestimate a great travel agent. Shelly will get it fixed when things go wrong....and really that's when you want an agent, when something goes wrong. She even leaves her cell number on her voicemail to get her when they are closed (don't know very many business's that would do that) enjoy your trip. 26 of 30

Terrible experience. Quoted thousands of dollars more than I could do myself, using expedia…read moreon-line. Booked an overpriced airfare too. Lost hundreds on the exchange difference when refunded. I deeply regret trying to use an agent for the first time ever - I have previously done all of my own bookings, and will continue to do so. Absolutely no value added here for me.

We booked a cruise through this location and were disappointed in the customer service experience…read more After booking we sent an email to ask for some information and never received a response. We sent another and still had no reply. Disappointed

Our initial flight was cancelled but our travel agent stayed up until the wee hours of the am to…read moreget us out..with having anxiety, the peace of mind of someone having your back when your plans get de-railed was so nice! He even found us the best savings..I will never travel without him again (and it helps that he flew with jetblue for years too). If you want POM while traveling, I strongly encourage you to go through Ben Reed @itravelvacations!‍

From the owner: At North Country Travel Planners, we believe every trip should feel personal, seamless, and…read morecompletely stress-free. As a full-service travel agency, we specialize in cruises, all-inclusive resorts, Disney vacations, escorted tours, and group travel—designing unforgettable journeys that fit every budget and travel style. Operating by appointment only, we dedicate our full attention to each traveler. Whether you’re planning a romantic getaway, a family vacation, a destination wedding, or a corporate incentive trip, we handle every detail—from flights and accommodations to transfers, tours, and excursions—so you can relax and enjoy the experience. When you book with a travel professional, you gain more than reservations—you gain expert guidance, exclusive offers, and personalized support that online booking engines simply can’t match. We advocate for you before, during, and after your trip, ensuring you always have a trusted partner every step of the way.