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    Services - C Todd Smith Law

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    Family First Firm - Medicaid & Elder Law Attorneys

    Family First Firm - Medicaid & Elder Law Attorneys

    (8 reviews)

    Be very careful what you sign on for!!! They promise to make you Medicaid eligible, you know how?…read moreThey sell off all your assets and put them in a third party firm that makes money off of you!!! They guarantee you'll be eligible for Medicaid, that's impossible, nobody can guarantee anything!! Again, be very careful what you sign on the dotted line. Don't be foolish like I was and waste $10,000 on nothing

    If you are considering hiring Family First to manage your own or a family member's Medicaid…read moreapplication, I urge you to carefully consider my experience and the financial harm their mistakes have caused my family. In October 2023, I hired Family First for assistance with my elderly mother's Medicaid application and for advice on managing her limited assets. Unfortunately, their mismanagement caused financial strain, emotional stress, and jeopardized her well-being. Below are just a few examples of their negligence. 1. Failure to Follow Up and Understand Family Objectives - After an initial call with Attorney GH and Case Manager SG, several asset management strategies were suggested, but follow-ups were neglected. I sent dozens of emails asking for updates, guidance, or clarification, but received little to no proactive communication. I had to repeat basic details about her case, including our family's objectives and my living out of state, during every interaction. Unrealistic deadlines for document submission left little time to comply. Their lack of organization and communication caused unnecessary delays in securing care for my mother and increased emotional stress to my family. 2. Negligence in Medicaid Application Process - The firm submitted my mother's Medicaid application without reviewing her financial documents. Medicaid denied the application in February 2024. This left our family responsible for $20,000 in unreimbursed nursing home bills. 3. Unauthorized and Harmful Resolution Plan - After Medicaid was denied, SG was replacdd with MR. In her introduction email, she mistakenly called my mother "Mrs. Hamilton," which isn't her name. She later apologized using the last name "Case" - also not my mother's name. Around this time, the nursing home started calling weekly for payment of the overdue amount. I told MR that I believed the firm was at fault and responsible for the debt. MR met with GH to create a "plan" that went against our family's goals. Without my knowledge, they arranged with the nursing home for my mother to stay there indefinitely, using her Social Security benefits to pay off the $20,000 debt. I was shocked and upset to learn about this despicable plan. This plan ignored my clear directives to move her OUT of that facility. I had frequently expressed my concerns about the nursing home to them - it was a horrible environment and I did not agree to have my mother live out her life there. 4. Errors in critical documents, like my mother's durable power of attorney. 5. Risking Exposure of Sensitive Client Data - I've received emails from the firm's attorneys that were clearly generated by ChatGPT or similar AI tools. This raises serious concerns about the privacy of my mother's sensitive financial and personal information. I was never informed or asked for permission. 6. The firm provided incorrect advice about a financial investment, involving my mother's life savings. These funds were meant to cover her assisted living and medical expenses for the long term. I told the attorneys my mother might relocate out of state, and they assured me the investment would be transferable. This was false. I said we'd need to withdraw funds as my mother's expenses grew with age or a potential move. They recommended a flat fee option for penalty fees associated with early termination, which I understood to be 8%. This was also false. Less than three months after the investment, I was shocked to learn the termination fee would be over $37,000. As a result, my mother's life savings are now insufficient to sustain her in an assisted living facility. Instead of lasting a decade as planned, her funds will run out in less than three years. The managing partner who "advised" me on this deal received a copy of the contract prior to my signing. Had he taken the time to review it, he might have caught the errors in the guidance he provided. This mistake has severely jeopardized my mother's financial stability and her ability to access care in the future. Family First Elder Law's mishandling of my mother's case has caused serious financial and emotional harm to my family. My 89-year-old mother has suffered directly, facing extended time in a facility that didn't meet her needs, financial penalties that drained her savings, and unnecessary stress. The firm repeatedly failed to show the diligence, professionalism, and care needed in such a critical situation. Hire them at your own risk.

    C Todd Smith Law - personal_injury - Updated May 2026

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