We have had issues since day one with our new construction rental property with Ferraro Properties. First for about a week upon moving in our property had a dysfunctional central air system, leaving our apartment at about 100 degree's in the midst of a heat wave. The unit's brand-new microwave also did not work and was not replaced for about a month. To keep the list going the alarm system also did not work.
Our frustrations continued with Ferraro Properties in the coming months as we experienced our doorknob falling out of our front door, leaking toilets, and water damage eroding the ceiling. Lets keep in mind this apartment was "new construction".
We filed service requests with Ferraro Properties to correct these issues only to have the leaking toilet begin to spew water from the valve upon "repair". The water damage was only corrected on the roof of the property leaving the eroding ceiling unfixed to this day. The issues with the leaking toilet continued as it was "repaired" again only to have it start running this time with our water bill sky rocketing to 3 times it's normal amount.
A third service request was made to fix the issue of sky-high water bills when we only use a normal amount of water. Nothing was done about this issue for 2-3 months while Ferraro Properties had us paying $200 water bills, but that isn't their problem. Finally when the property was checked for leaks only a temporary fix was made, leaving us with yet another service request to be filed on the same toilet when another issue came up.
To add to the list of issues our doorbell, alarm system, and camera monitoring unit have been broken for several months with no action taken despite several requests. This is a major concern to me because a home intruder was shot inside of our neighbors home 2 doors down and ended up on our doorstep.
The staff at Ferraro Properties are what many would call negligent and unresponsive to their tenants concerns. They do not respond to email, texts, and phone calls in a timely fashion. I would not choose Ferraro Properties in the future. read more