I brought them my HTC one, fully functional, screen brocken.
They replaced the screen and damaged the speakers, microphone, new screen, on/off button and the case.
They exchanged the speakers, but they do not stay in place but fall off.
The rest they left.
The microphone, they fixed with sticky tape, declaring it functional even though it obviously did not work when testing it.
The manager behaved like a 5 yo!
Ridiculous!
The whole process took 2 weeks and they are sometimes closed spontaneously during their opening hours for a day or a half read more