After my last review, I decided to give them another chance, though I'm not sure why. I had a loading ramp stolen from my trailer, and much to my surprise, their camera footage didn't capture it.
After this incident, they moved my snowmobile trailer to where other (summer trailers) are stored, where their service quality continued its downward descent. Several times, I asked them not to dump snow right in front of my trailer, which seemed to upset the plow driver. Every snowfall created a new pile of snow plow detritus for me to excavate by hand. I contemplated sending them invoices for my snow shoveling The last straw came when the road to my parking space was not plowed at all, over a week after the last snow, starting with the space right before mine. The road that allowed me to connect onto the nearest exit road was also blocked by a 4' mound of snow/ice, forcing me to back my trailer through the unplowed road. At the end of the day, the same roads were still piled up with snow. I got my trailer stuck in the road, trying to back it in. No one was around, and since I was alone, I dropped the trailer right there and left. I called the office the next day, just to let them know that my trailer was stuck and I would come by after work to clear it out of the way. The little man who answered the phone started yelling, so I just ended the call. I did return to the compound to retrieve my trailer the next day, and put it right in my driveway, where it will stay until I store it in its new storage facility north of the city.
Rating is one star, again, only because there are no ratings below that.
Here's a tip: New customers - keep looking for a better storage facility (shouldn't be that hard), and existing customers - start looking for a better storage facility (they can't be all this bad). read more
