When we arrived at the Tarragona bus station for the 7am bus to the airport, there was no information about where the bus would pick up passengers. The bus station was not open until 7am so there was no way to check the departure monitor and there are two groups of bus stops that can't be seen from one spot, so it is a bit unsettling to not know where to wait. Luckily, we found a driver on a different Plana Bus route who had that information. A simple sign at bay #2 would have helped. When you buy a ticket online, it says you must print it and exchange it for an actual ticket but doesn't explain that the bus driver will take care of this and actually, all they do is 'validate' the printout by scribbling initials on it. The bus left the station about 10 minutes late. During the trip, the front window of the bus steamed up so much that the driver had to pull over to the side of the freeway and call someone to ask what to do. He eventually wiped it with a cloth and kept going but this delayed the bus several additional minutes. Another bus soon appeared, driving in front of ours, possibly as a replacement if the problem came back, and the window did start fogging up but the driver appeared to find the control to clear it and didn't have to make another stop. He apparently discovered the sound system about 30 minutes into the trip, as music started playing between the steam-up incidents, so it seemed he was really not familiar with the controls. Overall it worked out ok but was an amateur performance that could be greatly improved with a few minutes investment in better signage and some basic training for the driver. read more
