A few weeks ago, we visited the store in Santa Rosa, Bayamón to buy a luggage. There were 3 my wife really likes but none of them had a price and there was no other alike. I went to customer service to report this in order to fix this and have a price. After waiting over 30 minutes they decided to assign a higher price when you compared the size and material. Based on that, I was expecting between $65 to $69 and instead they said it was $84 with no real base to assign that price. There was no consideration after letting us waiting so long. My wife decided to choose another one similar to those ones but in a color that was no so attractive. The price was $69. The next day, we went back to see if there was something different and an associate was working with the prices. We found nothing new but the work assigned to that associate was in response to our finding. We shop regularly at Burlington. I'm retired but worked on retail for about 12 years and the service to customers is not what it used to be. Very dissapointed. read more