Amanda did my nails today just how I asked for them and even offered her own ideas making them even…read morebetter than I had anticipated. Experienced, sweet, and personable. Would recommend.

I went into Serenity Loves for an up hair do before going to an awards night, and was more than…read morehappy with the results! I was a little undecided on exactly how i wanted my hair, but the lady who done it offered her advice on what she thought would suit me, and even trimmed a little off at the front to add some curls without adding an extra chargr. I will definitely be returning to the salon! Thank you ladies!

I went there on 09/02 and went back this morning for a pink and white fill. I noted some…read morediscolorations on two of my nails and spoke to the gentleman and knew that it was fungus when he took the nail off. I asked that they take the tips off they asked me if my previous service was there and I said yes and provided the date, time and person that worked on me. They apologized several times. After getting my nails cleaned up and deciding on dip to allow my nails to breathe I was charged $17 in addition to the $44 for the dip. You gave me a fungus and charged me MORE to get my nails better when your negligence caused the issue. Note to you as a business owner, do not charge your clients when YOU caused the issue. You will continue to lose business.

I don't normally go to this salon but had to as there were no appointments available at my regular…read moreone and it was an emergency. I wish I hadn't have bothered! I called the day before and made an appointment but when I got there had to wait 45 minutes with no apology and I almost walked out. I had a full set of nails put on but some were very wonky and when I pointed it out I just got told it was going with the natural shape of my nail which was strange as the other salons I go to have always done it straight and beautiful! they didn't last as long as others and snapped! I advise going to one of the many other salons in peterborough that are cheaper and better!

Critical: Professionalism So I came to them first time just…read morebefore the lockdown last March and everything was pretty great , the haircut and hair color no issues. Few weeks ago I decided to come back to them booking myself and my daughter to do our hairs . Even though they didn't have appointment for dates I was looking for , They offered me appointment for colouring and cut straight away , however were not able to accommodate my daughter( probably because of the cheap price tag for kids ) offering me the dates which I couldn't make due to our busy schedule with school and clubs. The owner ended up being rude over the phone claiming that whatever day she offers we can't make it , so they can't make it either. I told her to forget it and closed the phone as i got really annoyed by such attitude . By the end of the day I'm a client and I'm not looking for free service . Anyway On the day of my appointment I again rang them to double check my times ( as I remember I had slot for 9.30 on the 6th of may , but wasn't sure if they kept it , and I was advised that yes there is a booking for 9.30 , but with no name , probably i have a booking , but they are not sure as they can't see my name . She asked me if I changed the booking before from Friday to Thursday , which I did, so we decided it's definitely me and I can come. She was nice over the phone this time. Anyway When I arrived to the salon the same owner of the shop came up to me saying in a very rude way that she remembers me that I closed down the phone on her therefore she has no appointments for me. Full stop . My jaw dropped as I spoke with her 20 mins ago to confirm the times , she said its irrelevant , no name under appointment , no call back from me , therefore no appointment for me . On my question why is she rude to me she said BECAUSE i closed the phone down on her that's it end of story. I usually never rate beauty salons, small business who work hard to make a living , but I never ever came across of such attitude and such a cool customer service. They probably got over the moon being fully booked after the lockdown ,I'm not sure if they had customer service problems before , but running a business from a personal attitude perspectives bullying clients is a shame. It was ordinary situation of misunderstanding , poor communication and probably language barrier, but the level of rudeness of the owner is beyond the point, and I must say is typically Eastern European. Not sure why adults act like.

From the owner: We are a friendly salon based in the heart of Peterborough, offering hairdressing for women, men…read moreand children, as well as a range of beauty and weight loss treatments

Visited the new beauty part of Melanie Richards. I had the most amazing deep tissue massage which…read morelasted 55mins. The music was relaxing, the room nice and warm and the therapist very good at manipulating all of the knots in my back, neck and shoulders. No pain, plenty of gain. Would recommend to anyone who does sports, lots of manual work or just because. Awesome salon. Thank you

From the owner: We offer cutting, colouring with Wella Master Colour Specialists, wedding hair, Kerastraight…read moreBrazilian blowdry,Great Lengths Hair Exrensions Gold Salon, Sienna X spray tan, sunbeds, & gel nails. We sell Wella Care & Style shampoos, conditioners, treatment masks & styling products, MoroccanOil shampoos, conditioners, treatment masks styling products, ghd irons & styling preparations, Milkshake & KeraStraight shampoo & conditioner plus sunbed creams & goggles.