Terrible service and extremely disappointed with this restaurant.
I stopped going to BK a while back due to the mystery meat propaganda they had. However, last week I stopped by the San Bernardo branch and had a #1. It was good I might say.
Nonetheless yesterday, I walked in to the BK located on Highway 83 location around 8 PM and saw the cashier with her back towards lobby talking to another employee. Both disregarded me as I just stood there in front of the cash register waiting for the service. After about 5 minutes she finally turned around, Not even a greet or a hello and asked "what do you want." It could be that I was in full law enforcement uniform that I taught ok, she probably has no respect for a LEO. But I'll give them the benefit of the doubt. I ordered a #2 combo the Texas whopper and asked if it came with jalapeños and bacon. The cashier told me it did. After a few minutes, I got my order and left. I parked at a spot to eat my meal. The fries were hot but had no salt and a nasty burnt oil taste to them. The burger bun tasted moldy and doughy. The meat was warm at some spots but cold on others. I can only describe it as eating a frozen burger from a gas station (after heating up on the microwave) and not heating it all the way. The double meat burger only had one slice of cheese and it wasn't even warm or melted. I paid 14 dollars and change for bad service and a nasty burger. NEVER AGAIN BK. I lost all hope on you and I am extremely disappointed in your service. I should have stuck to Whataburger. They have NOT disappointed me up to now, they have friendly service, the food is hot and acknowledge you as a customer. read more