Fast delivery, garbage ink. Bought a full set of 676xl inks, replaced all of them together and…read moreended up with clogged black ink. Exchanged multiple emails with Stefan with no success - couldn't help me resolve the issue, didn't give me a refund either. Printer went to garbage and I learned my lesson - buy only original inks from the printer manufacturer, or else...

BAD customer service. The associate (Shaneka) didn't show a willingness to help me…read more I came to this branch to scan some documents. The associate told me where to do it, and I did exactly what she told me to do. I logged on to the computer with my credit card, opened up the "how to scan" document on the Windows Desktop and I used the Epson scanner in the next booth to scan my documents. The problem was the scanner seemed to work fine but the resulting files never showed up on the computer. I logged out of the computer rental and told the associate (Shaneka) that the scanning didn't work. She told me to try one more time which I did and I paid for the computer rental this second time but the same thing happened: the scanner worked but no files were sent to the computer. So apparently the associates here want you to rent the computer to do something that doesn't really work! The same associate (Shaneka) just stayed behind the counter without offering to look at the problem closely. I'd prefer Bureau En Gros / Staples to employ an associate that shows more empathy and willingness to work with the customer. This experience showed that the Bureau En Gros / Staples branch don't train their associates to help their customers in a practical way. If you value your Dollar and your time, avoid this Bureau En Gros / Staples branch.