We purchased a fixer upper and used Bugwiser Exterminating to tent our house. We knew we had active termites because our inspection report mentioned them and the damage they had caused in one of the bathrooms. The house had been vacant for over a year and the roof had fallen into disrepair and we were also going to replace the roof. We had to make a choice of spot treatments or going with Bugwiserand tenting the entire house. Unsure of the extent of termite activity, we decided to tent prior to moving into the house. Bugwiser came very highly recommended. With the exception of some big PHX based company, Bugwiser is the only company that provides this service in Southern Arizona. We always choose small local. At first, we were a bit shocked by the price but it included a long patio and entire house. The quote was more than we were expecting but considering the details of the work the quote didn't seem out of line. On the day of tenting, the team arrived as agreed. They were communicative, professional and friendly. I'm very happy that we tented the house, if for nothing more than the peace of mind, as we prepare the house for our family and new life in Tucson. read more

Bugwiser Exterminating - Tenting Day - Pest Control Near Me - Benson, Arizona

I'm a bit disappointed to have to write this review, but I think it needs to be shared... First off, the work they do is top-notch and the only reason I gave them 2 stars in the first place.. However, Stan and his team decided to tent a sacred cactus bed without telling me, the homeowner, that this would be the case. Now, every day since then, the cacti have been dying off at an fast rate. Look, all the team had to do is tell me the day they did the initial inspection, or at the very least, called me before killing them. The response I got was, cacti are rarely affected and will just need watering to bounce back... that is far from the plant's reaction. I have been studying plant biology and diseases in a university setting and I know the signs of a cactus dying... It may be Stan's experience and belief it is rare to kill cacti, but it's not fail proof and therefore, telling the homeowner would give us the freedom to choose. Stan and his team have no right to make these decisions on behalf of us...not at all... Business communication is everything!! This was an ugly, ugly thing to come home to - my sacred cacti dead... read more

I had made arrangements with Bugwiser to get my house tented for termites almost two years ago in August, and everything seemed to be going well with the arrangements. However, there was a monsoon rain (although not a big one) the day before. I called the office that afternoon, and I was assured there was no problem. The guys would still come at 6am to begin the process, as promised, and I would be able to leave by 6:30am for an appointment in Tucson. 6am came and went. No guys, and no phone call explaining why not. 6:15am came and went. No guys, and no phone call explaining why not. I started getting really worried, so I called the office. No one answered. I left a message. At around 6:25am I got a phone call back. The guys who were supposed to be at my house at 6am still hadn't left the office yet (which was about a 50 minute drive away). Had I known the day before that they were going to be that late, I could have cancelled my appointment in Tucson. But no one was in that office in Tucson at 6:25am. And, although the guys at Bugwiser seem to think it is perfectly fine to show up an hour and a half (or more?) late, that's something I don't do to people. Fortunately, I was able to contact a friend (waking him up) and have him come to my house to meet the Bugwiser team, so I could go. They tented the house and, presumably, they did what they were supposed to do. But I lost all trust in them. The only termite damage I had seen was when someone was doing construction for me. He had finished the job, and it was impossible to tell if the termites were still there. I was a little annoyed by the fact that the guys left some garbage on the ground for me to pick up. I was also a little annoyed that one of them had turned on my swamp cooler even though all the vents in the house were closed and it actually couldn't have done any good. But mostly I was extremely annoyed that they showed up so late without any warning. I don't have to tell you that they charged my credit card the full amount. I would have thought, having made a big mistake, they would have at least given me a small discount as a form of apology. Apparently, they don't think that way. The truth is that I will never know if they really did the job or not. What I do know is that I certainly would never trust them with a job in the future. read more

I had a tough time getting hold of someone that actually called me back but it has been straightened out and they came today. I'm hoping that their customer service improves but time will tell. read more

I highly recommend NOT using Bugwiser if you need a termite report for a refinance or you're selling your house. I needed a termite inspector, not another appraiser. On my 37 year old house, their inspector wrote up every bit of water damage he could find. He wrote up water damage on the back porch trim, under the kitchen sink, ramada, wood shed, and the back deck. Next, he wrote up anywhere he saw wood contacting dirt. He wrote up dirt contact on ramada supports, back deck supports, and wood sheds. Most of that was just sweeping the dirt away or shoveling it, but the sheds would have requied heavy equipment to come in to lift the sheds up and replace the wood supports with concrete. One of those sheds had water and electricity, so the cost to lift it up would have been higher. He even wrote up a leaking faucet and dirt contacting stucco. I lost my refinance on my house because I couldn't clear all these repairs in time. FYI, the appraisal happened before this, and none of this was written up, and many of this items were like that when I bought the house 5 years ago. read more

When we were purchasing our home two years ago, every one said we needed to tent the house because of the dry wood termite infestation, except for the seller and her agent. We were scared to lose the deal so we moved forward with the termite treatment the sellers guy sold them, spot treatments. The Summer of 2020 was a nightmare, not only because of the pandemic and the "non-soon" but because of the termite swarms erupting in our really awesome house almost daily for a month. It was a war. When buying the house everyone recommended Bugwiser. No other name was discussed. We saved up the cash and got the house tented. Was prepping and moving out of my house for 2 days inconvenient? Sure. Am I 1000% happy we did it. Yes. Was it pricey? Yeah. But I got my house back and leveled the playing field against the termites. The crew was professional, it was done right and they made it as easy as they possibly could for us. No termites summer if 2021. read more