The team at Family Dermatology is exceptional. They always go out of their way to help as much as…read morepossible, and I look forward to continuing my care with them for years to come.

waiting on test results. They won't answer phones for 2 days. Nothing on patient portal. Etown…read moreoffice tried.

I don't know who puts such a rude person at their customer service desk/scheduling. Non-apologetic…read moreis an understatement. Earliest appointment is almost 3 months out. No mention of needing insurance info to book until the end of giving all the info. They don't ask who you want to see or if you have a preference. This lady has got to go. Get a better team member if you care about your patients!

Yes I received a bill in the mail today from my visit in April of this year,the first bill I have…read morereceived period,attached was a threatening letter stating it was due to go to collections! And also my credit report which by state law has to be over $500 dollars,read the law before you make unfounded threats!I have never failed to pay a balance in the entire time I have been doctoring here! It is always and has always been 5 to 6 months before I receive a statement from your office. I have repeatedly said I do not pay online so I don't get how I could possibly be late? You people need to send out bills in a timely manner and not threaten people in a form letter . Extremely poor way to conduct business. As stated my bills are always paid and have always been paid on time ! I have an appointment with karma this week and the bill will be paid in full! As always! AS STATED BEFORE SEND A BILL,NOT EMAILS I DON'T PAY ONLINE! This bill today was dated 16 days ago,they really need to be mailed in a timely manner! It's a shame you have a business department like this since Karma is such a wonder person and skin care person.

I went to the Springhurst Office Dr Cindy I Owens for a…read morecouple of cancer spots on my face and body. Recommended Red Light Therapy which didn't hurt anything like I thought it would being a patient with Fibromyalgia. They took me quickly and Takisha did every thing possible to make me feel comfortable and pain free. Face was red and swollen 24. He's and feels real tight. Suppose to peel in the next few days so is itchy. The meds and creams given to care of that. I just hope the 2Nd treatment goes as well .

I saw Dr Knable for a periodic skin check. The office was clean and the staff was friendly. Dr…read moreKnable didn't make me wait long and was very thorough in checking my skin for issues. I had three "precancerous" spots that were taken care of right then and there. I highly recommend this practice and this doctor.

Andrea is one of the best dermatologists I have seen thus far! She is very energetic, helpful, and…read morequick to the point.

Yuck! We have been patients at this practice for decades , seeing mostly David's father Clay - who…read morewas a great guy. We often go in the room together, both with appointments. But we found out today their policy has changed, only the patient can go in the room. But, because of something my husband found concerning on my leg , my husband wanted to go into the room with me and he was told no. I asked David about it, he said he stood by this, and they "run more efficiently" when only the patient is in the room". What does that mean ? It might cost you a minute or two, and time is money? I don't think his dad would have disallowed a concerned spouse of 35 years to accompany me. What a shame. We will find a new doctor.

I went for my first visit in March. The office staff were very friendly as was the nurse…read morepractitioner that I saw. I would recommend.

From the owner: You don't have to wait months for an appointment!…read more Immediate Appointments Available! Patient-focused dermatologists in Cincinnati. We provide high quality, state-of-the-art medical dermatology. We believe caring for our patients is a privilege, and treat each person with compassion and professionalism.

It's been awhile since I've updated my review. Cassis continues to be my choice for annual skin…read morechecks. Transparently, there was a moment I considered switching providers but this was due to a specific nurse practitioner versus the practice. I was switched to a different NP and have been happy. My last visit did uncover an atypical mole plus another to freeze off for precaution. I returned to see Dr. Cassis and had my mole surgically removed. Four stitches and will return for removal. The team took great care of me, from scheduling to having empathy for my fear of the needles and surgery. I received hugs from a couple of people and they didn't make me feel embarrassed. There's plenty of parking near the medical center. Two lobbies - one for basic skin checks and another for services with Dr. Cassis. Take note that calling to make an appointment can take a moment if the team isn't available to answer. It's listed as a core complaint in other reviews and it's not unfounded. The front desk team for skin checks is also fairly business-like but I've not experienced or witnessed rude behavior. I'm okay with that because the appointments run on time and that feels rare with other medical appointments.

I've been to this location several times and they have always been great. Very friendly and polite…read moreat the front desk as well as the medical staff. Very quick and efficient too.

I've been going to Louisville Dermatology since I was diagnosed with plaque psoriasis around 15…read moreyears ago. Not sure what happened when Dr. Wharton left this office but it's been nearly impossible to get prescriptions refilled. I'm currently out of medication and have not received a call back for a week. Nobody has answers to any questions and it's just very disorganized. Time to venture out and give another dermatologist a shot - maybe they'll care more about their patients. Was not like this, 10, even 5 years ago!

Top shelf operation Caring staff and Doctors…read more They always make me feel special I highly recommend them

Unfortunately I had another skin cancer and returned for one more MOHS surgery…read more I am extremely happy to report this visit was the opposite of what I experienced last time. I was taken back for my procedure only 10 minutes after my appointment time, which I consider excellent. Additionally the doctor successfully removed the entire cancer on the first procedure. Since this skin lesion wasn't as deep as the last, I didn't even need stitches, so I was leaving in less than two hours after arriving. The entire staff are very friendly and knowledgeable. Couldn't be happier this time around.

Terrible. They ask for an up front deposit of $75.00. No matter what kind of insurance you have…read more The portion that are owed back, in this case $60 is almost impossible to receive. This is a bit like a mafia outfit. I have made many calls and so far I have NOTHING. Be very careful with them.

Sooo upset with this place, leaving to see a new dermo. I have been a patient for years, and have…read morebeen struggling with my acne a lot recently. I made an appointment for help, (which mind you takes forever to get into in Cincinnati) and they turned me away because my insurance got renewed a week ago and a copy hasn't come in the mail yet. I provided the new numbers/information digital bu they still refused me after driving all the way out here simply needing serious help with my skin. I understand doctors need to see proof of insurance, but she didn't at the very least even have the professionalism or decency to come out and speak to me about it, rather had the front desk shun me even though I was visibly tearful and stressed since I spent the time driving all the way out looking forward with getting help with my acne. So disappointed

I have been seeing Dr Long for many many years. I've liked her for both medical and cosmetic needs…read more However, recent visits have been awful and it's to the point where I need to find a new practice. She has an aggressive nurse who has been incredibly rude and has an arbitrary policy for late arrivals - I can't tell if it's 5 minutes or 10, but I've been in both scenarios and there is no grace period in her mind for a downtown office. It's so aggressive, I won't be back. It'll ruin your day.