Incredibly poor customer service experience, will never use Bud's Signs again.
We are a business that provides services to adults with disabilities in the community and had scheduled to have them do vehicle wraps for an entire fleet of vans and buses, but after my first experience with John & the rest of the team, we will never do business with Buds Signs again. They were over the written time quote of 30-45 minutes to do the job by more than 45 minutes, and when I asked that they provide a more accurate time frame for us in the future, John made excuses, interrupted me, talked over me, and refused to take accountability.
They sent us home with one van completed, and the stickers for the other van, and fraudulently charged us full price (for the sticker and installation) for two vans wrapped, when they did not complete the installation of the second van.
When talking to billing, the lady again made excuses and failed to take accountability or apologize for over promising and under delivering, and when I shared that we needed the van to service adults with disabilities, she stated "Im sorry that 15 minutes was so life changing for you".
Horrid customer service, fraudulent business practices. read more