Terminally understaffed. Long lines, long wait. 45 minutes to serve 4 customers. Came back 2 hours…read morelater to try again, same line length. Calling on the phone was less than helpful. Person told us they were sold out and hung up. Had to call again to see if the car was even still waiting. Can you give zero starts?

I Should have read the reviews before I got here I sat waiting at the counter for 20-25 minutes…read morealong with another customer waiting for someone to help us. Well finally someone showed up and it took 10 minutes to get through their process. I can not believe there is only one person working the counter. Cars are not ready!!! The clerk is running around crazy!!! I'm sitting waiting to be helped. Now the lobby is getting packed with customers and no one to help them. It's a free for all. If you are in a hurry do not come here. You will be late to wherever you planned on going. I guarantee it. Update, 45 minutes has passed and still no service. This is ridiculous. Do not tent from this place !!!!!

Had a nice experience here -- good rental options! The representative was kind enough to keep the…read morestore open a few minutes past closing -- unheard of when it comes to Philly manners.

We've been long time enterprise customers. May not be in the future. This last rental reservation…read morewas made a year in advance. When we got to the booth at the airport we were told they didn't have any cars. We would have to wait until cars were returned. We had a wedding and we missed the ceremony. That should never happen. They should always have enough vehicles sitting and waiting in case other vehicles are not returned on time. Why make a reservation if they're not gonna honor it? Maybe I should make two reservations and not show up for one of them. Second, we received a bill for tolls for over $90. It's currently in dispute. We picked the car up at the Burlington Vermont airport, drove 80 miles to and drove 80 miles back two days later. That's the only use of the car, however they claim the transponder number must've been mixed up. As they had a traveling in New York over bridges and highways charging tolls. A very disappointing experience. It will probably be our last with Enterprise.

I had an awful experience picking up the car. The car itself was clean and ran pretty well and…read morereturning was easy. But picking it up... wow, I'll never choose this location again. Why was the pickup so terrible? Well, firstly, the kiosk at 231-235 North Second Street Philadelphia, PA 1910, is broken and cannot read credit cards. This meant that I had to hold up my credit card close to the camera for the Hertz representative as she slowly and laboriously tried to read my name and my details. This wasn't a lot of fun for either of us as you can imagine, especially given that my full name is Ramakrishna Padmanabhan (I'm getting it changed as soon as I can! :P). Second, I was billed at a different rate than I was promised. What made it worse though was that I noticed my bill was different and I told the representative (and I hadn't clicked on 'Agree'), but she had already made the transaction. So when we repeated the painful process of holding up my credit card all over again for her to get the details, the second payment did not go through. My credit card still hasn't made the funds from the incorrect payment available to me: it's still on hold 5 days after I rented the car. So I then had to use a different card, and I had fun holding up my credit card for a third time and waiting an eternity. In the meantime, another Hertz customer who was waiting in the queue began to get extremely impatient and started yelling at me. The kiosk can hold only one person at a time and it's broken, so I don't entirely blame her for getting impatient, and I guess I was partially the reason for her delay (although I noticed that she was having just as bad a time later). I ended up waiting more than an hour in the kiosk for the simple process of confirming my reservation and making my payment. On the plus side, the Hertz representative was courteous and she suggested that I may receive compensation (which I didn't), but it wasn't her fault that the kiosk was so broken. Also, the car itself ran very smoothly and I had no trouble with it. Returning the car, thankfully, was easy too (took me only 10 minutes). However, my experience with picking the car up was terrible enough that I'm seriously reconsidering using Hertz, in spite of being a gold member. At the very least, I'll never use this pick-up location again.

What's with this place? I just wanted a car to go up to the poke a nose for the weekend. I wanted…read moreto go to that indoor water park and maybe try and get a little fresh mountain air. This place gives me a god damn jet ski! I'm not riding against the current of the mighty Delaware river hundreds of miles and especially not in this weather. WHERES THE ACCOUNTABILITY PEOPLE? I had to mail myself there instead (thanks UPS!) No thanks Hertz!

If you choose Avis be ready for hidden fees and their employees not doing there job when you return…read morethe car. Do yourself a favor and choose any other company. Was charged a gas fee after returning the car full and nobody when you call knows what they're doing either.

Second time I walked 6 blocks to pick up my reserved vehicle and was told they had none left. They…read moreare the most disorganized rental company EVER. They can stick their gold membership in the 'no cars available' file. Going elsewhere

I was in and out which I appreciate. Renting a car shouldn't be a long process. Good service!read more

The staff here was amazing back in 2023, but unfortunately, it's gone way downhill. I think…read moreEnterprise just pretty much sucks now in general.

Budget , at Philadelphia Airport, is absolutely the worse Rental company…read more You wait 30-40 minutes for there shuttle while ALL others come by 3-5 times during the wait. You walk not a shabby office where the Reps are rude, laugh at you because you ask them to repeat their words a few times. They talk as if they had a bag of peanuts in their mouth. Then you pick up a car outside and find it needs gas. Will never use Budget at PHL again.

Twice, in small emergencies, I've needed to rent a car from Center City, Philly. Both times, I was…read moresuccessful in tracking one down through an online price-shopping service. Both times landed me with a Budget rental car from the office at the Sheraton on 16th and Race. I made my reservations late the night before, and was able to pick the vehicle up at 8 a.m. the next morning, without any issues. The staff is friendly (enough) and quick to process the reservation. In and out in five minutes. The number of available cars may not be high, but there was one immediately available both times I needed one. So why only three stars out of five? One simple matter of (in)convenience that may not affect anyone else, but is worth a comment for anyone in my situation. There is no late-night key drop. If the office is closed and you wish to return your car, you must wait until the next morning and make your way back and deliver your keys in person. While this may not be a common situation for people, I have more often needed to rent a car just for a day, intending to return it at night after my travels. To have to delay this return until the next day is a minor inconvenience that could easily be fixed if the office were to install a simple key-drop system as so many other rental businesses do. Besides that, they're great, and I'll continue to call upon them anytime I'm in the need.

If I could put zero star I would. We rented from Avis through Uber. Our rental was at 1pm. We…read morearrived there at 12:53pm and they were CLOSED already. OMG! We had to rent a car from the airport and Uber there at an additional cost. Do not rent from them.

This Avis and Budget car rental location can be found on bottom floor of The Bellevue Hotel, by the…read morefood court. While visiting Philadelphia, my husband and I decided that we wanted to rent a car for a road trip out to New Jersey to visit some of my relatives. My husband picked Budget since they seemed to have the cheapest prices on line a month before renting. Also to help save money on a car rental, we opted of renting from the airport. When we came in, we spoke with an employee behind the counter. He gave us the keys after taking car of paper work. He told us that we have to take the elevator in the parking structure to the 6th floor and walk to the back and find our car rental, based on the parking spot number. This is rather an odd set up since the car is not next to the office, list most other car rental locations. Anyways, we were off to find our car and to our surprise, there were numerous of large scratches on the white car rental that we were given. My husband called the car rental and told the employee that there were several large scratches on this car and we want to have record that it is noted on the car so that we do not get charged for these damages that we did not do. At first the employee (same one who checked us in earlier) said it was fine, but my husband was insistent and wanted something in writing. So we waited for the employee to come. Eventually the employee came and he marked on a paper where all of the scratches were on the rental prior to renting. It did surprise me that the employee did seem surprised by the scratches too. While we had our car rental, the service light was on (it was on from the beginning when we turned the car on, before leaving the hotel). The car rental in general just seemed minimally taken care of. After 4 days, we returned the car to the same spot in the parking structure and walked back down to the car rental to return the keys. After we left, I came back here 5 minutes later because I decided I wanted to use the restroom. The restrooms are down the hall not too far from this location, however it was locked. I asked the employee (again, the same employee we had been working with from when we rented the car to returning it) for the code. He told me that I had to go upstairs and ask security for the code. I told him that I just spent a few hundred renting a car from him and asked him why wouldn't he give me the code? He seemed surprised and then gave me the code and then I left and I was able to get in (please note that the code also works for the men's restroom since my husband ended up wanted to use the restroom as well and I had told him when I walked back upstairs in the Bellevue Hotel lobby where he was waiting for me with our dog). I did not like that the employee was hesitant to come to us when we were at the car rental to mark the scratches that were already on the car before driving away. I also thought it was unnecessary for the employee to withhold the bathroom code when I was clearly a customer of his business. If he did not want me to have the code, he should have just gotten up and open the restroom door for me. Overall, this location was just convenient to where we were staying. But the customer service was just average.

Terrible experience. I would recommend going pretty much anywhere else for your rental car needs…read more The guy Bobby should be fired immediately, he has horrible attitude and does not know anything about customer service.

They dont accept debit cards. I don't use credit cards. The types of proof of residency accepted…read moredepends on the mood of the person behind the counter. Avoid.