I have been with this office for going on 45 years been with Reuben Willis for more than half of…read morethat he takes care of all my insurance needs. His staff is fabulous. They always do the research and let me know what's going on. I can ask them any questions and they will find the answers.

Reuben has, once again, saved the day with timely, friendly and helpful advice when needed most. He…read moreobviously prioritizes his clients best interests, and takes the time to explain all options in understandable terms. He's a gem.

He is a really great guy. So much so Country Financial has him running the whole state of Alaskaread more

State Farm is everywhere, that is what the commercial says. UNTRUE, NOT in MA and RI…read more **This office sold me an auto policy with a MA license plate, I was in there for 90 minutes, BTW.it wasn't Mr. Erickson who sold me the policy, it was a girl. **Somebody that I don't even know who it was, I was only able to understand that it had to do with my auto policy, due to poor verbal skills, called me to interrogate me about previous traffic incident, They weren't even direct questions, more like fishing for information (totally unprofessional). I got distrustful, and told this woman to write down all the questions she wanted to ask me directly and call me back when she was ready. NEVER HAPPENED. **i moved back to MA at the beginning of August totally confident that I had auto insurance, got on ferry from Juneau to prince Rupert, Canada; drove across Canada into the Montana US border, and across the country all the way to MA. Meanwhile, payment is being charged to my CC, but policy is not valid. September comes around, time to renew my registration online, when I come to find out that I can't do it online because I don't have insurance. Earlier the same day I had called State Farm update my mailing address, and learned that I didn't have a policy anymore. Point is, they can have an unprofessional negligent agent call me to ask me I don't even know what, but they can't call to tell me that my policy had been cancelled. Not only that, but the state of MA has expensive penalty fees for uninsured vehicles, policies go up if you don't renew prior to expiration, even for one day. In other words this State Farm's office NEGLIGENCE costed me around $700. And I find that cheap considering I could have been in an accident driving across the country or leaving my driveway, can you imagine that legal and financial disaster? Hands down NEGLIGENT

Emil Mackey is a very hard worker and advocate for his clients. He spent a lot of time going over…read moreseveral options to give me the best and most reasonable homeowners policy. His knowledge about insurance and his customer work ethic is much appreciated! Thanks Emil, Laura and Dave Brieher

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future. Protecting what you've built You've worked hard to grow your business. You shouldn't have to work hard to figure out how to best protect it. We're here to help. Our Commercial Package Policy allows you to customize your policy and buy only the coverages you need - so you get a specialized plan that perfectly suits your business, and coverage that grows and changes as your business does. Commercial insurance from COUNTRY Financial® provides protection for your: Buildings, Business personal property, Personal property of others, Liability risks Coverage Options: Buildings and Business Property, Business Furniture, Business Personal Property

I have been with State Farm Malia Hayward for about 14 years, for everything I own. I am very…read morepleased with the customer service, communication, claim service, road service, all of it. I always get the feeling the local office actually cares about my business and my protection. State Farm actually cut my premium by 75 a month on my car due to Covid creating fewer losses for them. All unbidden.. what company does that? I highly recommend this office and these people.

TLDR: Choose another office unless you enjoy long, frustrating phone calls and being given the…read morerun-around. I've been with State Farm for years, and never had any issues, but a whole slew of problems started when I switched to Malia Hayward after a move. I won't bore you with the details, but the short version is my rate went up significantly (with no changes to anything that would affect my insurance rates.) I have been trying to straighten it out for almost a year now. I have been given a dozen different conflicting reasons from the Malia Hayward staff. Rate increases happen sometimes, but it should be transparent. This office is incompetent and dishonest. Do yourself a favor and choose one of the other Juneau State Farm offices. I don't normally write reviews but I want to spare others the headache.

Krystal is wonderful to work with, she's extremely knowledgeable and works very timely. 10/10read more

Robin is the best insurance agent I have ever had. She always has time to make sure all of my…read morequestions are answered, takes care of every request I make right away, and the pricing I get from her is more than competitive. She is impeccably professional while adding a strong feeling of personal friendship to our dealings. I value her as my agent and am very happy I have found her.

Their insurance agents are always on break or lunch. They refuse to return phone calls, and they…read moreare "conveniently" too busy to take on new customers ...