I called didn't even book yet, asked a simple question do you have a fridge with a freezer. I have medication, that requires it to be cold with an ice pack. And the lady, snapped off saying i told you yes. She sounded very upset that I bothered her, hopefully she's nicer to the next person, that has a question. read more

This place is terrible! The lobby reeks of hydraulic oil and weed! The furniture is older and has lots of scratches! Pillows were terrible. Not firm at all. Bedspread was old and had cigarette burns. I've stayed here several times because I have family nearby and their rates are reasonable. They don't have irons in the rooms and lack toiletries. I asked for extra towels and was questioned about it. I had an emergency at home and had to leave a day earlier. I was told by the woman at the desk to let her the day before. I did and she told me she couldn't do anything because I paid through Expedia. I called Expedia and they asked me the name of the person to talked to earlier. She refused to give me that information and said, " You don't need to know! They know who to talk to!" I informed Expedia and was told Expedia would call. I asked to check out and the woman took my room cards and said, " We don't give you check out receipt!" She walked away! Rude! I would give it a minus 5 rating on customer service. The only good thing about this hotel is the grounds are well lit. I would not recommend this place at all! Don't go there! read more

Rude clerk, manager seems straight up biased for whatever her made up reasons, checked in she was sarcastic and rude for no reason. Rude when we called because an item was missing when we came back to the room, said your room so dirty I'm sure it's there keep looking and she hung up on me, wth , never dealt with such an unprofessional person in my life. By the way room wasn't dirty I just hadnt put all my things away since I checked in late at night. Housekeeping, place not clean, dirty linen, dirty tub, stains on ceiling. Place looks nice from outside, but I side not the case. Supposed to stay here several nights but that's not happening. Don't stay here. If I could give this place a zero I would. read more

Budget Inn - Hotels Near Me - San Leandro, California

Rooms are clean,comfortable and they have a fridge and microwave only thing didnt know how to use remote for tv,and the vending machines is credit card only that sucks because not everybody has a credit card read more

Saw fresh pee in the elevator. But on a positive note, I did find some vegan blunt wraps in the lobby. read more

Budget Inn - Pee in the elevator - Hotels Near Me - San Leandro, California

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This place is disgusting. I stayed here because I work in Emeryville and did not feel like driving home since I stay in Sacramento. Anyways I woke up and I was itching in several places I thought I had been bitten by mosquitoes or something. I checked out about 7:30am since I had work. I notified the manger about all the bites and she said she could do nothing for me. As the day went along my arm begin to swell and those bites grew larger and larger. I went to Kaiser only to find out they were bed bugs. I called the manager again and she said what do you expect me to do. I was so upset here it is that the finds where bed bugs and she could care less. I only asked that she exterminate so no one has to go through this because this is nasty, painful, and it's violating that I spend my hard earned money for a peaceful night that I did not receive. Don't waste your time or money they need to be placed out of business. read more

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Do not come here dirty room dirty towels phone don't work in the room the hotel is deserted they only give you a room on one floor which is the third lady at the front desk is very rude and unprofessional please do not spend your money and come here it's a dump It's very cheap and that's a good thing but besides that this is not a good quality room read more

Go spend your money somewhere else. I had a confirmed reservation only to find out that they cancelled it. THEY CANCELLED IT. No warning or anything. All because of a special event going on in the area. They cancelled it because of supply and demand. Some of the staff were ok to deal with but the others gave me attitude because they couldn't find my reservation even though I had the confirmation right in my hand. The place is run down. It smells like smoke. And the neighborhood does not look all that safe. They just want your money. They don't care for your welfare. Greedy. Seriously. Go somewhere else. Don't even consider this place. It's not worth your time or your money. read more

This place is a DUMP. The people at the desk have the nerve to be arrogant. The lobby reeks of some funky curry. It smelled like my Jr. high school locker room. They checked me into a room that had not been cleaned. Beer cans, cups, trash, etc. When I came down to let him know, he never said a word to me. No apology. Just attitude. He slid me a different room key without even looking at me. I wouldn't put my dog up in this s**thole. read more

I can't even begin to explain how disappointed I am with this place and the management. I've been here before but this visit has really changed it all. I dosed off around 10pm. I woke up around 12am, went to the restroom, and when I returned I saw something crawling on my bed! I looked closer and it was a bed bug! After I nearly died, I grabbed a cup from the bathroom to trap it. I looked to my left and there was another one! Then a baby one! I started shaking and packing my items when I looked down and saw one crawling on my shirt, I nearly died again! I knocked it off and there was another going up the wall...OMG, its infested! I went to the front desk. After he gave me attitude he gave me another room. Well guess what, MORE BED BUGS! I packed up once again and headed to the car. I went in to tell management and request a refund. They refused to give me a refund. ...now I have to take further action. I'm so tired of shady businesses read more

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My husband travels for work and he was unfortunately placed here for a night, he found hairs under the sheets and knew they had not changed the sheets, he called just to simply have his sheets changed to fresh clean sheets, a request that most hotels are happy to oblige to, not this place, the front office repeatedly hung up on him when he asked if his sheets could be changed, and accused him of making noise... noise or not, a respectable facility should have clean sheets/bed for each guest, so please if you are one who enjoys clean hygiene AVOID THIS PLACE! Also they have their staff just hand sheets and make the customer do the whole bed ... read more

First of all, they charge $109 per night and they have no breakfast of any kind. Hell, they don't even have in-room coffee! Gang bangers roaming the hallways, it seems like a nice place to get mugged. It's located in the middle of nowhere with nothing but a 7-11 within 2 miles. And then the W-Fi wasn't working. When I called the front desk the guys says "Yeah, it's not working. The guy won't be in today." when I complained about paying for something I wasn't getting, he says "We only provide that for free. It's not an amenity. We don't advertise that." Yet when you look on their homepage, it IS listed as an amenity! I feel as if they owe me some stars! STAY AWAY!!!!! read more

They have a bed bug infestation, I went down to ask for a refund, Raj the manager tells me, I'll have to wait for the pest control to come and verify that it's bed bugs. (Uhm hello, previous post, and plenty of complaints prior to mines have notified them of the damn bugs dude) he knows theres bed bugs. It's a Saturday morning, I suppose I have to wait until Monday? The guy is really rude, walks away, after ringing the bell again he turns it off. Smh. I had my 4 and 6 year old with me. He has no sympathy. I should have checked the reviews first. Please do not go there. Try the Valley inn up the street, very nice Indian family there. read more

If I could give negative a billion stars I would the front desk clerk he hit me!!! Literally I have the police report and got him booked! it was an awful nightmere the fire alarm started going off at 4 a.m. on and off around 5 a.m. I finally gave up called the front desk no answer went down there and rang the desk bell he wouldn't come to the door so I banged on his bedroom door to figure out what was going on me and other guests were concerned eventually they gave up and went to their rooms. I on the other hand had to get to sleep because I had to work in the early morning so I continue to try to get his attention once I finally got his attention he got in my face started shouting I put my hands up to block and then he struck me do not go to this Hell forsaken place! read more

Please do not stay here. Employees do not communicate special requests that have been noted for my stay was not done. Employees disrespectfully started laughing at us knowing we were clearly up set about it. They make the check in process so complicated. We had to change hotels. Never using this place again. read more

This place smell so BAD AND WHEN I MEAN BAD IS BAD ( SMEELS LIKE INDIA SMELL ) wouldn't come back for business a trip I'll go somewhere else.. SAVE YOUR TIME AND GO SOMEWHERE ELSE. This place is just so gross.!! The desk lady is so Rude she just give us our card and didn't tell us where to go and when we ask she roll her eyes like what the hell !!! read more

Perfect stay except for the price. It's not that cheap to stay here but the beds, comfort ability, convenience and staff made me feel happy and welcome. Just easy on all the additional taxes. Lol. 4 stars. read more

Friend and I had been driving all night from LA and booked a room between the hours of 4-5AM. After booking the room, we see that "booking doesn't start until 3PM" as the rude woman checking guests stated. We asked if we could cancel the reservation since we're drained from the trip and they would charge us the full price of the stay just to cancel!! This place is awful and I sincerely regret booking here because now we'll have to sleep in our car for another 8 hours due to their shady business. If I could leave a negative star rating I would. Take your business and weary souls to a better/classy establishment! read more

The lady is always rude don't think I've ever seen her smile. She once yelled and complained for us calling about a toilet that didn't flush. Also I couldn't sleep bc a floor above us..sounded like a woman was being beaten...Didn't feel safe here. Won't be back. read more

Don't stay here!!!! The "son of the owner" or Rouge? He turned away the people before us AND us. We had reservations.. That they cancelled.. Then CHARGED us for the room anyways.. But I couldn't use the bathroom because I'm not staying there lol save your money. read more

Paying $150+ a night, bathroom run down, blanket has holes, Wi-Fi not working, you could hear ppl and kids running/walking above you. No iron in room, if I needed to use it, I would have to go get it. read more

This hotel is so frustrating. They won't take reservations over the phone! Seriously??? You can only book through www.booking.com . The office staff can barely answer the phone let alone be helpful. Beware of the cancellation policy. I needed to the change the reservation but they don't refund for the first night. Maybe our change was requested too close to check in?.....just beware, if you can find it in writing. read more

I was just ripped off! Decided to check out Budget Inn because the price was reasonably priced at $99 per night. We booked 2 nights 12/12/16-12/14/16. The clerk was not very friendly to begin with and had an attitude when we asked why we had to pay $5 to get a 2nd room key. We get to our room and immediately smell the stench of cigarettes! Smelled like someone was smoking 20 packs a day( and no, I am not exaggerating! The stale smell was horrible!) I immediately called the front desk to tell them they put us in a smoking room, keep in mind we were never asked if smoking was ok. We were told if we wanted to change rooms we would have to pay about $20 more! I told them I would speak with my partner, who was in the restroom at the time and call them back. As my partner was coming out of the restroom, I pulled back the blankets and found discolored sheets, both blankets had burn holes in them and the smaller cover had stains. I said we are not staying here and immediately went online to see what else was available nearby. We grabbed our belongings and as we were leaving, my partner pulled back the curtains and the inside of the curtains even had stains! We went to the front desk and advised him we would like a refund. We were in the room maybe 15 minutes. He said he had to check the room 1st. We waited a few minutes and when he returned he said we would not get a refund because the toilet had been used and the tub was wet, (my partner turned on the water in the tub to see how hot the water was while he was in there). I argued with the owner that he knew my partner was using the restroom because I told him that while I was on the phone with him. I told him he is using that as an excuse to not give us our money back. He basically said we had to take the room or leave. Then proceeded to call the cops! The cops arrived and said they have been at this hotel many times for the exact same reason! They said it's a civil matter and the owners have never issued a refund. On top of that the owner lied and told the cops we had been there an hour! The owner told us we could change rooms but we would forfeit what was already paid and we would have to pay full price for another room because he didn't have a maintenance staff to re clean the room! There was no way we were sleeping in that room and at this point I didn't want to stay there period! So they kept our $99 paid for the 1st night and refunded the 2nd night. I took pictures of the blankets and wish I would have taken pictures of the sheets, pillow cases, and curtains. Total rip off! Don't waist your time here! The rooms are Nasty. Customer Service sucks and the owners could care less once they have your money. The cops, who were awesome by the way, suggested we keep the room and go to Walmart and buy new sheets to avoid losing the money. Wow really???? I will pass. Not worth it at all! You have been warned just pay an extra $25-$50 and go to a franchised location. At least you will have a course of recourse should things go wrong. One very dissatisfied, disappointed Customer! read more

Budget Inn - Burn holes in the top blanket. - Hotels Near Me - San Leandro, California

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Terrible service, I will never come back again. My apartment building caught fire and had to be placed in hotels for a couple of days. The staff was horrible and rude. And also house keeping went into my room without permission. When I tried to rent the room for another night the front desk told me I couldn't , and didn't give a proper reason to why. But I will no longer go there ever again ! Staff was HORRIBLE read more

This was the worst experience ever. The manager (man) was nasty as ever. I was traveling from another coast and found myself in the depths of Lucifer. People like this man will cause you to get in trouble. Please stay away. Others say bed bugs were in there. I didn't see any. But that doesn't mean their not there. Over priced for what you get. Housekeeping does their best but the manager treats them very nasty. Rooms were clean. But weren't worth the money. Worst hospitality ever read more

Bas experience with management he was rude and so was the lady that was there when I checked out. I came in at 11 pm and ask them for a room and told me the price and I gave him my car and just gave me a key and didn't even say where to go or thank you hotel smelled like weed Also bad time there for being a first timer there read more

I wish I could give no stars. This place started off okay but ended in a nightmare. I have never in my life been treated like this whatsoever.... I came around 2pm and left at 1. My Boyfriend came back at around 230am and his key didn't work he went to the front desk and the issued him another one. When he entered the room it spelled like weed which was on the counter and cigarette buds in the toilet keep in mind its a non-smoking room and remember no one was there from 4pm to 230am. After he cleaned it up he proceeded to fall asleep, then he was awaken by someone entering into the room which they didn't get in all the way because the extra security lock was on the door. He went to the door and it was 3 young females saying that this was there room. (They are the ones that were in there smoking) He told them it wasn't closed the door an went to sleep. Around 7am he went to the front office and explained the situation and asked for a refund. The lady said that she refunded the girls. He said they where in the room when I wasn't here why would you refund them, She said my son doubled booked the room and basically too bad. I have been calling all week to speak to a manager which is never there and they have been rude and hung up on me as well. All I want is my money back. I WILL NEVER EVER EVER IN MY LIFE STAY HERE AGAIN....... read more