Beyond Expectations, Excellent customer service! I have been to Budds three separate times, and each time the level of service and quality of repair has been excellent. Two of the repairs were insurance Claims and the Budd's staff was easier to deal with then my insurance carrier. The length of repair was shorter then any other collision centre within the GTA and the quality had me questioning if I even had an accident. The final touch was the detail cleaning at the end, my car looked better then when I bought it. If you have the choice, choose Budd's. They are the best repairers within the GTA, even Ontario, to restore your vehicle back to pre-accident collision. I cant thank J.R. and his team enough, well done... every time. read more

Unprofessional and Misleading - Avoid Budd's Collision at All Costs In August 2023, I made the mistake of choosing Budd's Collision to repair my cracked windshield, trusting their promise to handle everything with my insurance, including the rental car. What followed was an absolute nightmare of incompetence and lack of accountability. I was told Enterprise would bill Budd's directly for the rental car. However, Budd's completely botched the process, submitting the claim as only a windshield repair and ignoring the rental car aspect altogether. Despite clear instructions, their failure to communicate with my insurance company left me to deal with a mess I thought they were handling. When I spoke to manager Jay R. Martino in March, he confirmed Budd's was supposed to contact the claims adjuster about the rental. But when I followed up, Martino shifted the blame to me, saying it was my responsibility to check whether rental coverage was part of my policy--something Budd's claimed they would manage for me from the start. On top of that, Budd's took forever to source parts from Tesla, which extended the rental period. I repeatedly tried to get updates from my advisor, Liana Giberti, and later Nicole, only to be met with silence. No calls returned. No updates given. When I finally spoke to someone in August, they casually mentioned yet another part was needed, which would push things back even further. This left me stressed about racking up rental costs, and still, no one at Budd's took responsibility for sorting it out. Then came the final insult: in January 2024, I found a massive charge of $2,415.38 on my Visa from Enterprise. When I contacted them, I learned Budd's had flat-out rejected the rental bill. Not once was I informed, nor did I ever receive a bill from Enterprise. I was under the assumption that Budd's was handling it, as promised. But clearly, they weren't--nor did they care. Despite my numerous calls and follow-ups--spanning weeks--trying to get answers from Budd's was like shouting into the void. Eventually, when I managed to speak to manager Alfie Emery in February, I was promised a call back the next day. Spoiler alert: that never happened. Budd's gross incompetence and refusal to take ownership of their mistakes has left me with thousands of dollars in unexpected charges and months of stress. They completely failed to deliver on their promises, showed zero professionalism, and couldn't even be bothered to communicate with their customers. This has been one of the worst experiences I've had with any business. If you're considering Budd's, do yourself a favor and look elsewhere--they are unreliable, misleading, and will leave you to clean up their mess. read more

I had to take my car here because insurance recommended them and really wished I read all these reviews on here before bringing my car to them. All the google review looked great so I figured sure why not. Worst decision ever! Their customer service is horrible, for a small family owned company I'm very disappointed at the lack of communication and follow up. They said my car would be fixed in 7 business days but it actually took 3 weeks. No follow up on status, we tried countless time to call them no answer! Then when we finally got our car back and asked them why they didn't answer our calls. Allie says oh I was busy. That is not an acceptable excuse!! That just shows they don't care about their customers at all. The car on the other hand was fixed fine, but they didn't fix some of the paint that was damaged.... Buds please do better! Guys saves your time and just go somewhere else it's not worth the headache. read more

Yikes. Take forever to get anything done here. I had a vehicle in for a collision repair, took them Months to even start on it, tried to give my vehicle back in July half done. Then end of Sept half done Then end of OCT almost done Then Dec nearly done but felt wonky Took it to somewhere else, they fixed it within a day. Took 13 Months to get my vehicle back. One month later, Still haven't gotten all the pieces they were to install. Only go here if you're okay with your vehicle never being the same again. After MONTHS of "work". Incompetant shop. Do not recommend. read more

I have used budds in the past and they did a great job and delivered on time. This time around I have been given the same status for 3 weeks in a row and John who is providing the status is just feeding a lie. When we pressed him he said there is delays in the shop. What started as a 7 day repair it has been over a month with no light at the end of the tunnel. I would stay clear of this shop there are many other collision centers that will respect your business and not lie to you. read more

I have purchased my RR sport from the same dealership so I though I take it back to them for body repair after the theft recovery. After 6 weeks of holding to the car, they say the car is not ready because of repairs and they are not specific of what repairs. No clear communications and keep bringing excuses and blaming it to holiday season, back log in production ( Production of what ?? ). Go to your local body shop and save yourself lots of time and headache ! read more

AWESOME place to have an unfortunate repair done. I highly recommend Budds' Collision and if needed I will be back in the future. Great customer service and the pricing is on point. All in all a great experience. read more

Like other criticisms, while the workmanship is good, the customer service is lacking. My 20 day estimate ended up being 11 weeks! And those delays were a death of a thousand extensions. And with no proactive updates and delays in responding to my queries. Imagine being told after 4 weeks that there would be another 4-5 week delay because "the wheel is on back-order"! My response "can't we put on a temporary (cheap) wheel, or my winter rim?" Hadn't thought of that.. were happy to leave my car in their lot.. and they knew I ran out of insurance rental coverage. I'd have to pay for the interim wheel swap since insurance wouldn't. Fine. Prior to bringing in my rim, I put an order for the replacement rim through Costco (I had given them the URL on day 5). Ordered late Thursday night, received at my doorstep Saturday afternoon. Turns out Budds was trying to order an (unmatched) rim from BMW! They installed rim and found strut issue... 15 day order delay for part from Germany. Installed passenger side strut only to find driver strut gone too! Another 5 day delay. Picked up car, while driving home heard rattling. The broken parts were in my trunk! Returned to have them take them out. Driving into home garage, noticed passenger headlight misaligned by 3 FEET. Returned, technician response "it was way off!". No apologies from anyone. To their one credit, after I noted the ongoing delays and impact on my rental budget, JR covered about a week of car rental. (after I asked) Was brought here by mild insistence from my insurance company. Should have declined and gone to my recommended auto repair shop (look at my other review) read more

I have had 6 different vehicles repaired MANY TIMES at Budd's over the years. From minor bumper scuffs to "should of could have written it off" major insurance claims. A clean shop with a professional staff that meets my expectations..."Imagine perfection, make it that way"! A courteous team that puts you at ease when you come in broken and sends you home with a smile when the job is done. read more

Awful, awful, awful!! Car was in the shop for over a month. Supposed to be a couple weeks, if that. Called to check when my car would be ready and they said to pick it up that evening. I call the next morning to pick up the car and I am told it will be ready in 2 days and I am a liar for saying it is ready. 2 days later, I call and I am told the car will be ready in a couple of weeks!! The staff is horrific. Very poor customer service skills. I do NOT recommend this place. The worse part is that Chevy recommended this place - makes them look very bad. read more

They have had my Tesla for months now. Currently without vehicle as my insurance only covers rental to max limit. Several misleading completion dates, excuses, etc. Would not recommend taking your Tesla there. Will save the details just look at my rating and that tells the story. read more

I had an aesthetic issue with the car that was too large for me to fix myself. A friend of mine recommended Budd's. Like another reviewer here on Yelp, I was given a firm timeline of two weeks for them to process the repair (insurance, etc.). I was told that Budd's would call me to let me know when to bring the car to the garage and finalize. Six weeks later, I had left two voicemails and several calls. They still had not responded. I called back again. I was informed by reception that "they were busy" / had too many customers in queue, and that I would need to wait yet another month before they could repair the damage. This was not at all the promise that was given to me, and I ended up going to another collision repair place entirely. Budds - I take my promises very seriously, and you should too. For you to fail in honoring your commitment of 2 weeks was extremely disappointing, especially in light of no follow-up and no update. I would strongly recommend being proactive and warning customers well in advance of changes to their repair order(s). I really wanted to like Budds, as I heard they are the best in town. Sadly, my review will be one star. If things change, I will return. read more

Took my BMW X6M here for a fender bender on my back bumper. The job was not cheap. Over $8000.00 dollars. The work was very good. However, the service side needs improvement. Communication was not the best. But what earned these guys a 3 star was the bullshit at the end when I went to pick the car up. First of all they will not release your car to you unless the insurance company has prepaid your bill. I deal with Des Jardins insurance so they send the checks to you, then you bring them to the collision center. Well thats what I did with the original quote payment which was just over $6000.00 dollars. The final bill was $8800.00 dollars so they would not wait for the check from the insurance company for the balance, i had to pay the extra $2800.00 dollars to get my car. Now I have to wait for the refund from the insurance company. Not a big deal for me, but not all their customers will be in a position to pay that big a bill. So be warned, they will hold your car hostage until they get paid from the insurance company. So lets see, I bring my car to you in good faith that you will fix it properly and do the work needed and not rip me off. So I have to trust you. But when It comes to me getting my car back you hold my car hostage until you get the reminder of your money. Guess the trust value only runs one way here. And to add insult to injury, after an $8800.00 dollar bill, they bring my car to me dirty!!! Really, 8K and you cant wash my dam car. I had to ask them to wash the car. Budds, you will NEVER get my business again!!! Take your vehicle somewhere else. These guys are not the only BMW bodyshop!!! read more