Customer service and billing is incompetent. Paper not delivered electronically as promised and paid for. The problem was not solved after two phone calls. Will be cancelling subscription. This is not the first delivery or billing problem we have had over the years and price keeps going up. read more

Delivery service! I just signed back up for the paper delivery and did not receive the paper on the second day!!! When I called I was told they could not send a paper out to the house and I would have to go on line to read the news. read more

I am administering the Estate of my late cousin. The day before she passed she sent a check for $197 which was a subscription for 3 months. We attempted to cancel delivery three times beginning 5/28. The paper kept coming. I finally got through to "customer service" today(7/16/2024) and asked them to grant a refund, even though their policy is no refunds if the subscription is canceled during a billing cycle. They're granting the refund, but only $77 because she "used the paper" until today. No mean feat considering that she passed away on 5/22. I'd have awarded zero stars but it's not an option. While I was clearing the house, I had the opportunity to read the paper, and I can't imagine why anyone would subscribe anyway. @LevittownNow is a much better option for local news read more

Worst service ever. I subscribed for about 20 years and cancelled because of sporadic delivery and no response to my calls for missed paper. Gave them a 2nd chance, but it was even worse. Now they keep bugging me via snail mail. Not going to happen. read more

I have gotten the Courier Times for over 40 years but about a year & a half ago I cancelled because the newspaper was delivered so sporadically & nothing was ever done to correct it!!! Took me months to get only a partial refund on my account. Well, I gave them a second chance when I got a special 3 month offer in the mail in January!! It is 6 weeks later & I have yet to receive a paper. When I call each time they say that it is being escalated & I will definitely receive a paper next Sunday & of course I don't!!!! They tell me I can access the paper on line but that is not what I signed up for!! Also the only phone number to reach them directs the call to Columbia South America!!!! REALLY !!!!! BUYER BEWARE, I have learned my lesson!!! I rate them as a minus 5 stars but had to put at least one star at the top in order to post this review!!! read more

I have been a subscriber of the Bucks County Courier for over forty years and I am lucky if I get the paper two days a week. After numerous calls complaining about the horrible delivery failure I decided not to renew. When I received the statement in the mail in January I returned it with a big bold CANCEL across the invoice. Today I get a call telling me that I am behind on payments. I told the woman that I am lucky if I even get a paper one or two days a week and that is even rare. I told her to cancel and she told me I can't because I owe them $ 80.00. They won't cancel until I pay for all the back papers I never received. This is the worst company and the paper has diminished greatly. Has anyone else had this problem. I'm very frustraTed and disgusted with this company read more

I've been a subscriber of the BCCT for 5 decades. Once upon a time, if a paper was not delivered, they would send a human out with a replacement. Today, you can not even talk to a person at all. In the past month I believe we did not receive our paper 25 percent of the time! They have even cut back on delivery days to save money, at the subscriber's expense. They claim, via tele-robot that they will extend your subscription, but there is no way to verify that. In conclusion, I feel I've been over paying for very poor service. read more

I even can not give them a star. Over the past year and half the paper gets delivered when they want to. Called many times and have them on speed dial since I get the paper at least 2 times per week. Calling them is a waste of time. Never gets to the proper people. Get the CEO off his but to get the paper delivered. Also the paper is getting thinner and thinner. So when a big guy takes over a small guy you see what happens. Online version has way too many adds. Escalate this review to them. 42 year customer. read more

Well it has happened again. Over 30 years as a home delivery subscriber I had quit home delivery a month ago. Then received a call promising a resolution to the problem and a great rate. At this point BCCC would have to PAY ME to return.. Since the merger with the Phila inquirer it has been a delivery disaster. I know that there is a help problem. BCCC can save money by getting rid of the district managers. They are useless. My delivery person has just missed multiple days . Then brings the missed days papers plus the current days. Like bringing stale bread to a table. As an industry that is dying you would think they would take their home subscription department more seriously. One star is too much read more

Have not gotten a delivery of this paper since May the 14th. Spent in excess of 1.25 Hrs on hold trying to resolve the issue, Asked to speak to a supervisor 2x's and was disconnected, All I get is," we will extend your subscription." This situation is a nightmare! Fix the problem!!!! read more

After several attempts to contact them, they're still sending me unsolicited ads in the mail. REMOVE ME FROM YOUR MAILING LIST. I NEVER SIGNED UP. read more

Even for a local paper it's bad. Sparse coverage, mediocre, at best, columnists, and just awful delivery service to the point that not only to they fail to deliver, but they don't credit your account until you've made multiple calls about the problem. Get the free Levittown Patch app, or Newsbreak, or both, and you'll be better off. read more

Sunday delivery of the Bucks County Courier Times - What's that? They quickly took my money in January when I renewed my subscription but I haven't had a paper since then. Calls to customer service on Monday morning generate apologies and promises to get to the bottom of the problem etc., etc., etc. Emails to them (when they finally answer) are the same - lots of promises but nothing more. Of course they assure me my subscription will be extended and at this rate I'll be good for the next five years! read more

No Sunday paper for 6 weeks. I call every week for credit. There was a message left for the distribution manager to give me a call a week ago. No call yet. My prediction: The BCCT will fold some point soon. Why? Because the Philadelphia Inquirer was hired to start delivery in Mid May. That WANT the BCCT to lose subscriptions!! read more

I have been a customer for 40 years. About 10 years ago switched to Sunday delivery only, because of the increasing cost. Delivery was good until about 5 weeks ago. Since May 23 I have not received the Sunday paper. I call request a paper be sent out, never receive one. I call every Monday to inform customer service that I never received a paper and ask them to extend my subscription renewal. When I ask why there's been an issue, I was told they didn't know. I asked for a phone call, email, from manager. Never got one. This week I was told that they were transitioning to a new delivery service and were still working out some kinks. 5 weeks to work out kinks for newspaper deliver... that's ridiculous! I again asked for a call from a manager. She assured me someone would call me back within 2-3 days. I'm not holding my breath! read more

This newspaper just keeps getting smaller and more expensive. Also, the news is not presented as facts, to let the readers decide on their own, but as the journalists personal opinions. I would give zero stars if i could read more

Worst delivery service ever! Three times missed delivery since we renewed in October of this year and we only get the Sunday paper. And it happens with each new delivery service. This does not include the times when the paper has production problems which is quite often for a daily publication. The paper is riddled with advertisements. When we renewed they tagged on an additional charge for online access which we did not have the choice to decline. Definitely not renewing my subscription when this one is over. read more

This paper was originally called the levittown news now it goes by the courier times. In the last 15 years they have consistantly reported stories the local tv ststions did 3 days prior to the courier's publishing times. Many call it the levittown liar due to some reporters injecting facts that were made up in many instances. Plus the paper takes some unusual stances on matters that they have no business doing rather than reporting both sides of the story. Many here no longer subscribe to it anymore due to delay and misinformation they publish. Perhaps at some point in the furture they will return to being a respected source of news. read more

I agree, WORST delivery service ever! I have been a subscriber for over 11 years and have no delivery at least 2 times a month, sometimes more. In fact, I didn't get my paper today. This is the 2nd time this month. I would cancel but I like having a paper to read with dinner. That is, if it's delivered. And they just keep raising the delivery rates. For what? CHITTY delivery service. read more