It gets three stars for being the only watch store in Munich to have the watch for which I was looking. It loses two stars because the customer service was terrible. The person who "helped" me was condescending and barely willing to do his job. The Wempe sales reps, on the other hand, were incredibly friendly and helpful. If Wempe had had the watch strap I needed, they'd have had my business. Brace yourself to pay a fortune and be treated badly here. read more