Rented a car rather last minute in September, we booked it online the day before we needed it…read more Inventory was low, and due to the time constraints the price was trending high - roughly 130 euros for an automatic economy car for ONE DAY of driving (we were literally picking it up at 8am in Dresden, and dropping it off in Berlin that evening). For another 20 euros we could have an upgraded vehicle, so we opted for a luxury car which they advertised as being available - a Mercedes or Audi, for 150 euros. When we arrived at the office to pick up the car, we were given a VW Golf, not a luxury car, and not given an explanation for the switch. At my husband's urging, I complained. We were told that the VW was the only automatic vehicle they had available for the day, and she offered a discount...of 5 euros. So, had I just simply booked the VW the day prior for 130, I would've saved myself 15 bucks. What's worse, is that I CAN drive a manual transmission, I just preferred not to while in a foreign country. Had they offered me an upgraded car that was worth the price-point I paid but with a manual transmission, I would've taken it. But they didn't offer, the VW was already prepped for us, and we had major time constraints so there was no time to ASK them to prep us a different vehicle and then wait for it. Service was friendly and the vehicle was clean and new, but we didn't appreciate the higher price for a lesser car (and the 5 euro discount was stupid).

Do not use Hertz in Germany. I rented a car in 2015 and was charged 700 euros for damages to the…read morebottom of the car, dropping off at this location - I never left the car, only drove it from one location to another, and I know nothing happened to the car while I had it. I did an initial inspection, but who gets on their hands and knees on the dirty concrete floor of an airport car park to check the bottom of their rental car for scrapes? The main point is that I have been contacting any and all customer service representatives I can find for Hertz Autovermietung GmBH since I recieved the bill and have yet to even get a response from any of them. I finally gave up and called my credit card company to fight the charges. Forgive the translation, i used the computer translator: Hertz Verwenden Sie nicht in Deutschland . Ich mietete ein Auto im Jahr 2015 und wurden 700 Euro für Schäden an der Unterseite des Autos aufgeladen , Abwurf an diesem Ort - Ich habe nie das Auto verlassen , nur fuhren sie von einem Ort zum anderen , und ich weiß, es ist nichts passiert , um das Auto , während Ich hatte es. Ich habe eine Erstinspektion , aber die auf ihren Händen und Knien wird auf der schmutzigen Betonboden eines Flughafenparkplatz , um den Boden ihrer Mietwagen für Kratzer zu überprüfen? Der wichtigste Punkt ist , dass ich habe irgendwelche und alle Kundendienstmitarbeiter kann ich für Hertz Autovermietung GmbH zu finden , da ich empfing die Rechnung und haben noch nicht einmal eine Antwort von einem von ihnen zu bekommen Kontaktaufnahme . Schließlich gab ich auf und rief meine Kreditkartenunternehmen , um die Gebühren zu kämpfen.

The lad at the front desk has terrible customer service. I've been renting form here for 4 months…read moreand came in to swap cars to my new reservation and he wouldn't let me take the car. He says because I didn't bring my license but this has never been a problem before as my license is on my profile and they've let me swap cars previously like this. Even if you are Avis preferred member like me they still treat you terribly. Avoid if possible, National here I come.

Total scam. Gave car back full of fuel, charged more than 100EUR to refill...a smart car! Yup,…read moreafter a puncture, they gave me a smart car. I will NEVER hire from Avis again.