I had high hopes given other reviews but was very disappointed in my detail…read more
The car was clean-ish, but there were a lot of things that were missed:
- Running boards were untouched - still had dirt and grime all over them
- Windows were a streaky mess
- Floormats were rinsed but were still dirty, had dirty soapy water pooled in them when the detailer left
- Interior was mediocre overall, but there were areas that were clearly missed. Doorsills were still filthy, third row was completely untouched, floor mat clips caked with dirt.
- Wheels were rinsed off but were still covered in brake dust/grime
- Exterior paint was washed but not wiped/dried properly, and clearly was not waxed. Lots of remaining bug residue and hazy, steaky cleaning product left on the paint. Definitely was not waxed even though that was included in the "mighty detail" package I purchased. Overall, the car would've gotten cleaner being run through a $12 touchless wash.
I was also charged an undisclosed $35 pet hair removal fee, even though there was no dog hair in the car.
I called to express my disappointment and the representative was completely unapologetic. They offered to send the same detailer out to give it another shot, which I declined. Why would I want the same person working on my car who did a poor job the first time? The representative then told me this specific detailer has had other complaints. Why would I want that person touching my car again then? I was the told it would be at least a month before any other detailer was available, so no recourse other than to have the same incompetent person come back out. I was offered a partial refund, which is probably fair, but I'm still left with a disappointing experience and a car that was not detailed properly. I will be looking elsewhere for a more professional detail in the future.
