Online Check-in is not possible, despite Brussels Airlines suggest it by email. They have no app for smartphones either and are not supposed to allow check-in with Star Alliance partner airlines. For the 6:45 AM flight from TXL to Brussels I had to wait ~ 1 hour in a very long line, due to they had only 2 check-in agents. In Brussels I got a rude answer to an simple question. read more

Website crashes constantly, to add a ticket to your wallet you first have to request the ticket to be sent by email, so far unsuccessful adding miles n more id, paying with phone in the sky not possible - everything digital appears from the 80s and programmed by a 14 year old. Then frequently remote stands in BRU and late flights. Business class is a joke: same seats as Economy, expensive drink that you get served, should be Don Perignon at least... To tell something positive, slightly better than Ryanair (but 2 or 3x the price) read more

Sells you business class for an international flight and they actually leave the economy seats and add a curtain. Easy bait and switch. We must not forget that Brussels airlines is a low cost company with low cost customer value. Update: there was no curtain. read more

Does anyone have anything good to say about Brussels Air? I do not. They lost luggage August 5 and as far as I know they have not been heard of since. Needless to say the luggage-a suitcase with a year's worth of clothes and a plastic case of school supplies-has not been heard of either. They are a part of Star ALliance who, of course, places the responsibility on the last carrier-In this case Brussels where the luggage was last seen-on its way to Cameroon. A claim was filed at the airport, trips have been made to check lost luggae and shrugs are the results. They should be ashamed of themselves but their customer service can neither get to the phone or even respond. read more

Let me get this straight: after not being allowed to bring liquids into the terminal, and avoiding paying the ridiculous airport drink fees, I get on my flight and I don't even get a complimentary soda or juice? Wait, you want me to pay 2,50€ for airplane-sized drinks that used to be free? I understand this whole rising cost of prices and such, but seriously Brussels Airlines, you can't be hurting THAT bad. Even AirBerlin gives out free snacks and drinks. read more

They lost my bag and I never got it back Tried to call but it is a nightmare to reach anyone Do not recommend it That is right Nothing good to say about them Just do not use it read more

I wish I could give Brussels Airlines less than 1 star for their utter, abject failure to perform even the bare minimum of airline services. My girlfriend, knowing their garbage reputation, did her best to keep her luggage with her, as a carry-on item. Brussels Airlines, with their infinite capacity for failing its customers, forced her to check it at the gate in London. The flight attendant on this May 17, 2019 flight (SN 2094) from London to Brussels assured my girlfriend that her luggage would arrive on time, despite projected delays. When she finally arrived, however, her luggage had not. She was forced by Brussels Airlines's delays to run halfway across the airport to barely catch her connecting flight to Santorini, a journey that all of her belongings never made. Is she supposed to wear the same clothes all week, or just spend a thousand dollars buying all new ones? An airline has only 4 jobs to perform in order to succeed: get people(1) and their things(2) to a specified place(3) at a specified time(4). They failed completely to perform two of those services, and barely limped across the finish line with the others. They are a pathetic, inadequate abortion of a company, that should be wiped off the face of the earth. Do yourself a favor and stay home if these morons are operating your flight. read more

My friend luggage was lost. When she was flying to Prague. She needed to buy basic things. Since she does not speak English I fill out the luggage lost form- the case Case no. 1607-SN-02410. There is no communication from the airlines side whatsallever. There is no phone number to call regarding this. I did not see such customer service long time. I was told by guys on Prague airport that Brussels airlines are well known for losing luggages a lot. read more

Worst airline...... sucks beyond words. Save yourself the frustration. Put your money else where. Lost baggage, get it 4 days later and bags are torn and damaged. No explanation no apologies. No refunds. Omg. I have nothing good to say. The customer service sucks. I will never ever make the mistake of travelling with them read more

Poor, poor, POOR customer service at Brussels Airlines. Quite sad actually since I always liked Sabena back in "the good old days".. but now, never again with Brussels Airlines. Luckily there are lots of other companies to choose from, so there actually is no need to take this horrible company. So what happened? On May 22 I left Stockholm for 3 days in Marseille. Or at least for what I thought would be 3 days in the city. Upon arrival at Bromma Airport at 06 AM I was told that my flight was delayed and that I had to be rebooked for a later flight - with a scheduled departure time at 16:35 PM from Arlanda. Finally after even more delayed flights I arrived at Marseille Airport about at 23 PM, and - with a little help from the French police - I managed to take the very last metro in Marseille after midnight to get to my hotel. Instead of a arriving at noon, I thus arrived 11 hours late. When back home I filed a claim in order to be compensated according to EU law. First however I had to wait. And wait. And wait. Then finally I got a reply. And SEK 301 for food and train tickets. According to customer relations my flight was delayed due to air traffic controllers' decision - therefore force majeur. And yes, since Bromma Airport opens at 7 AM Mon-Fri, and their plane was taking a nap at Arlanda, they sure were right. Landing at a closed airport might not be that of a good idea. But should this be force majeur? They knew about all this already the day before my departure, so, at least, they should have taken care of me and the other 5-6 persons bound for Marseille, rebooking us for another flight. Anyway, today, after some investigation in this matter, I don't even know whether it was my flight or the previous one that was delayed due to ATC decisions. And I most probably never will since they closed my case without giving any evidence whatsoever. Force majeur or most likely not - I don't know. But I do know that this delay made me loose one day out of three in Marseille and made me loose a lot of money. Compensating according to EU regulations.. no they didn't. But they sure didn't compensate me for the damage caused either, giving me nothing for the ruined flight. Or yes, they gave me SEK 301 - a real mockery. read more

Brussels Airlines, like many other companies book more passengers than the number of seats available in the plane. As a results, very often, passengers's flights are delayed and people have to spend a night in an hotel waiting for an available seat in the following plane. This overbooking process is absolutely scandalous ! I really have something else to do than wasting my time so Brussels airlines can make more money!!!!! read more

Promised reimbursement for 3 days delayed luggage on a flight last June. Provided all requested documentation and receipts in July. Still waiting for my money. All I get from these people is stonewalling. I have zero level of trust in them and will try never to fly this airline again. read more

DO NOT FLY THIS AIRLINE!!! I would give them zero stars if I could. Their customer service is absolutely horrible. I purchased a ticket two months away from the date of my flight. Then next day my itinerary changed as a result of work. I contacted Brussels airline letting them know that I had to switch flights and would like to cancel my original ticket (this is less than 10 hours after booking). I was told that I had to go through their website to cancel and so I did. I received a notification the next day stating that my flight had been cancelled but it did not mention a refund. I contacted customer support and was told that I would receive no refund as a result a 35 Euro airport fee. My origin ticket cost more than 100 Euro so I told them this did not make any sense and I should receive at least a partial refund. I went back and forth with their customer service department but no one could seem to explain to me why I was not getting any money back. I don't think English is their first language, but regardless of language they aught to have been able to do simple math. Never again. read more

I just returned from an international trip originating in the U.S. on Brussels Airlines. I have no idea what all the negativity is about from so many of the posters. Before I left two weeks ago, I nearly forfeited my ticket and booked elsewhere because the reviews - which I did not read before booking - were so horrible. I am glad I did not cave to that noise. Across the board, my experience was total perfection. My flights included IAD to TLV via BRU and then TLV to NCE via BRU and then NCE back to BRU (with the return flight from BRU to IAD on United equipment). Every flight left absolutely on time, if not in fact backed away from the gate early. The inflight entertainment options were tremendous and the food was delicious. Their flight attendants could teach those on any American-flag carrier a lot about service and attitude and courtesy. No issue with lost baggage, etc. Again, I think a lot of people must get flaked out very easily and then write in to bash someone/something. The planes were either new/newer or recently retrofitted. 100% terrific. I would fly Brussels Airlines again in a heart beat and highly recommend that others do so, too. As for the guy who said you can't check in online, he must not have been connected to the Internet - I received both a text and an email from the Airlines the day before each flight as a reminder, and clicked from my phone on the link provided in the email and checked in within about 10 seconds. read more

My friend and I were supposed to board this plane yesterday. We had been in the correct gate for a couple of hours checking the screen with information every now and then. Somehow, at one point the screen must've changed the gate number without us noticing. However, it was not mentioned on the speaker system, as confirmed with one of your employees, and our names were not called either. Therefore, we ended up missing our flights and had to change to a later one whilst paying €45 per person. Your employee told us we had to pay the aforementioned amount due to the fact that "all the other passengers had figured it out without it being called on the intercom". However, when we boarded the new plane, 3 hours later, we met a big group of elderly citizens who had been the victims of the same mistake on the airport's behalf as we had. They were greatly dissatisfied as well. Unfortunately, we were not able to get hold of their contact information. As the situation is right now, my friend and I are planning to leave reviews on the internet to spare other people of a horrible experience that will end up costing them additional money. Furthermore, even though your policy clearly states that flights lasting more than 2 hours include food, we had to pay for everything during our flights including water even though we were dehydrated. This, to us, is not acceptable. read more