Very good deal on tires and trailer hitch I had installed last year fast service and work was done…read morein a timely manner

Found my tire flat this morning and traveling through. Needed a quick tire repair/plug. Tried a…read morecouple of places. One couldn't do it till 4 days from now. The other decided not to be open, although there signage said otherwise. Canadian Tire could do it but only had an opportunity 5h later. So although these guys wanted more money for the repair ($48) as apposed to ($35) from Canadian Tire. I'm willing to pay the extra for the convenience.

I bought a new 2011 Ranger last October and was told that if there were any major warranty problems…read morea loaner would not be a problem. Today I had to bring in the ranger because of transmission problems (banging into reverse & not going into first) So when I asked about the loaner I was first told oh sorry all our plates are out of town. So when I said that I had to have a loaner and there was no other way around it I was told to talk to Paul Legris so I did,a nice or helpfull person he is not. He stormed off and came back and gave me the keys to an older GMC Envoy. First thing I noticed was no rearview mirror and wires hanging out. So I went to put some fuel in it but by the time I got to the Esso there was an overwelming amount of pet dander in the air and it was to the point it affected my vision and breathing so I went back to talk to PAUL LEGRIS to see if he would put the plate on an used F150 that they had in the lot and he said NO WAY so I reminded him I need a vehicle for work and that the Envoy was undrivable without all the window down. And his response to me was and I quote "I DONT CARE IF YOU HAVE TO CARRY THE 2X4S ON YOUR BACK!" Now is that the way to treat a customer. What the also seemed to forget was that when I purchased it last year I told them that in 1 or 2 years I would be buying a second truck for my business.Well they've lost that sale and any other purchases I would have made

From the owner: North Shore Ford Sales and Service. Serving Elliot Lake, ON and the North Shore and Area for 38…read moreyears. Taking care of all their automotive needs. We are a New & Used Ford Dealership. We back what we sell. We are also a proud sponsor of our community, Elliot Lake Wild Cats Junior A hockey club, Deer Trail Curling Club, Elliot Lake Stone Ridge golf Club, Mount Dufour ski hill and many more Community based groups. North Shore Ford Sales offers many automotive products and services to our customers. From quality new Ford vehicles to used cars, We carry a comprehensive line of Ford vehicles, including the Best Selling Truck for 50 years the F-150 and Canada's number one selling Escape, Explorer, Mustang, Super Duty and Transit Connect. Also carrying Fiesta, Focus and Fusion, making us a good choice for all your automotive needs.

My air conditioner stopped working and we were vacationing . My fiancé cannot tolerate the heat …read more I was given an estimate to replace the compressor . Lutz replaced the compressor and I was charged less then the estimate . I guess the part didn't cost them as much as they thought . And Lutz passed the savings onto me . I was given a great warranty on the part that included road service ! Thank you again Lutz Auto Repair

Honest and capable shop. They diagnosed my transmission problem very accurately. Ended up having a…read morewarranty so had it towed to dealership.. but Lutz team was very helpful and their diagnosis was spot on with what the dealership found when the transmission was inspected/replaced. I've heard great things about Lutz Auto from other folks.. and indeed, I'd say they were spot on. Hope I never have auto troubles up north, but if I do, I know where I'm heading.

Always a pleasure. Great service and pleasant people to deal with. I will never go anywhere else!read more

This was the worst customer service I have ever experienced. After having my windshield replaced,…read morethe moulding came loose and was flapping in the wind. This happened twice. The first time they fixed it, but the second time they refused to take any responsibility. Plus the technician was extremely rude and combative, shouting at me and using the "f" word repeatedly. Do yourself a favour and take your business elsewhere. These guys are very unprofessional and do not stand behind their work.