Title: Browns refused breakfast despite breakfast menue booking, and served us stale microwaved ready meal food, mascarading as premium
Summary:
1. The pancake breakfast was not freshly prepared: The pancakes were dry, clearly frozen/ defrosted & likely microwaved; the pancetta was reheated, old & chewy; the syrup was low quality & there was not enough; the addition of seeds and odd spices made for an odd flavour and texture combination.
2. Browns made a mistake with our booking & did not compensate us (see below)
Via Browns' booking system, I booked a table for 12pm and selected the breakfast and brunch menu. I arrived to be told that breakfast was no longer available despite my showing email evidence from Browns confirming the contrary. We were forced to settle for the bottomless brunch, an expensive and restrictive set menu with few options. After further arguing that we both do not drink alcohol, the sympathetic server pushed for us to have one course, yet upon receiving the bill, we found that whilst it was the same dish as that on the breakfast menu, it cost more. We therefore paid more for a dish we did not want. We want to make clear the server did his best to help. Nonetheless, we were not the only table complaining about the fact we booked but could not have the breakfast menu; an adjacent table was further disgruntled as they could not order from 2 separate menus. This is nonsensical, and Browns should have compromised, given they had already upset several customers by refusing breakfasts.
Chains like Browns think they can serve stale food at premium prices and force customers into set menus because they are established. Please instead invest in independent resultants who care about quality food and customer satisfaction. Don't be duped by these chains. read more