1. Brownings Windows Doors and More

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Willisburg, KY

Brownings Windows Doors and More

5.0 (1 review)
Open • Open 24 hours

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Universal Windows Direct of Louisville - Bay Window

Universal Windows Direct of Louisville

(15 reviews)

Hayfield Dundee

In home window presentation 2021…read more Sales rep on time. Gave informative talk of company products. Reviewed my windows. Process approx 1 hour. Explained service warranty and install process. Informed sales Gave written estimate. Product was within my goals. Price above my budget.

Beware of Universal Windows Direct…read more We decided to replace a few windows that were in the worst condition, some of the frames were rotten in places. Important note: We had no idea--since we had never replaced windows before--that "window replacement" just means inserting a new glass unit into the existing frame, not replacing the entire window 1:1. The company representative never mentioned this, and we assumed it was obvious what "replacing a window" meant. That's why, after brief negotiations, we accepted the price for replacing a few windows. We thought it would be worth it. After the installation, when we realized what "window replacement" actually involved, we felt completely ripped off. We would have never agreed to such an inflated price just to replace the central part of the windows and--on top of that--lose 20% of the glass surface. The manager at Universal Windows Direct completely ignored us. He never responded to our texts, even though we asked repeatedly. The technician promised to follow up the next day. No one ever got back to us. We called and messaged multiple times. They tried calling us but that was against our clear request to contact us via text or leave a specific phone number since we're often unable to answer phone calls. But that's not all. After signing the contract, we received no paperwork. Two months later, we got a call about the installation date--and that was it. The installation itself didn't go smoothly either--someone messed up the window handles, and we had to wait another two full months for the correct ones. No joke--two months of unusable sliding glass doors. And did I mention they installed new glass units into the old frames and didn't bother to address the parts of the frames that clearly needed repair? We only received copies of the contract, warranty, and invoice after calling the company office following the final handle installation. Our suggestion for a discount--flat-out ignored. This is not a professional business--let alone an ethical one.

Glasshoppers - The bay no one else would do. If it can be done we can make it happen.

Glasshoppers

(2 reviews)

I spoke with Shandeal about replacing a window for my parents. My parents have an antique wood and…read moreglass door that was shattered. Other than having to wait a bit (as they are really busy and far from my parents home) They came out and were done replacing the window in no time. Very professional and quickly done. Lovely contractors and staff all around. I am so glad I called Them :) Thank you! Beautiful work and a very fair price!! I will make sure I tell anyone I know that is in need of window replacements to call Glasshoppers first. Thanks again! ~Mary

Well GLASSHOPPERS finished the new windows installation and wrapping…read more The crew did an outstanding job. They were challenged by some tricky window A/C units but they exceeded all expectations. The depth of the casement window units were a bit larger than the new, so we will have to touch up paint about a quarter inch around the opening, but really the woodwork is overdue a fresh coat of paint so no big deal at all. The crew cleaned up as they went and were very neat and orderly. I recommend Glasshoppers for the following reasons: 1. They did what they said they were going to do. 2. They showed up on time and were professional and pleasant. 3. They cleaned as they went. 4. The product and installation was quality. 5. The price for the 14 windows, including labor on the window a/c 's was significantly better than the guys who show up at your door offering a today only bargain. 6. And they are local, so should something go wrong it is a 3 minute drive to speak to the owner! Thanks guys, you made me look like a hero to the wife!

Brownings Windows Doors and More - windowsinstallation - Updated November 2026

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