After 25 years as a loyal customer, I found myself in a position where I had to change providers…read more While the support staff in the office is fantastic and extremely customer focused, the actual agent/business manager is virtually useless. His only interest is in passive renewals and over the 25 years he never reached out to see if I was satisfied or if I would be interested in shopping out the carriers. Even when I asked for updated pricing, he was either non-responsive or seemed annoyed by the request. This resulted in excessive increases, usually too late to address, during the renewal process. I finally had enough and went to AAA, where they seem to care about my business. I took the opportunity to reach out to the owner of Gallant (parent company) and he could not have cared less about losing me as a customer. I received an email back that was arrogant and thoughtless. I highly recommend considering your options carefully before choosing this company.

As banks go, Main St is mediocre at best. I think someone forgot to look at calendar while…read moredesigning their website. "Archaic" is the first word that comes to mind. "Untested" is the second. A good example would be trying to download checking account data. You can only access a maximum of 45 days of data at a time. Seriously, 45 days!? In what world is a limit of 45 days appropriate? And the data that is supposed to be formatted for spreadsheets (csv) is, well, poorly executed. Next is their reports. Just try getting a report for January - December. You'll most likely end up with February - December. Like I said, UNTESTED. I've been designing and developing software since the mid 1980s. I would be ashamed and embarrassed if I released garbage like Main St Bank has.

Went to this place today after having a terrible experience next door at CastleWay. After being…read moreinsulted and turned away without cashing a completely valid settlement check. I had never tried cash link before and after today I will never go anywhere else. First impression: welcomed warmly and politely by the staff. I was initially being helped by a very helpful woman who unlike their Neighbor to the right, immediately recognized the validity of the check that was deemed fraudulent not more than 10 minutes before. (It was 100% valid for the record) however after realizing my ID was expired, rather then telling me that I was out of luck and to hit the bricks, I was introduced to Tommy Tom. I'm not positive but I gather he was manager. After a few suggestions he was able to find a solution to my expired ID. 10 minutes later I walked out completely aglow as my pockets were now lined and I became a lifetime patron of Cash Link in Fitchburg MA. TL; DR Do NOT do business with Castleway when you can be treated 100x better for the same service.. ... in the SAME plaza!

Cash Link is,a great place, very friendly and helpful. Check cashing, bill pay, money orders,…read moreelectronic transfers, lottery tickets and more all with a smile. Try Cash Link, you will be glad you did!