I've been coming here for about 3-4 years. Overall I'm very pleased with my results. Now I only…read morecome back every few months for touch up's. Very sweet staff members who foster such a welcoming and comfortable environment - shout out to Savannah whose thoroughness never disappoints.

Milan services are very unprofessional. They are only professional at the consultation that's 1hr…read morelong. Here is my story. I saw their company Information on google and I called them. I spoke with a staff member about wanting mustache, chin, and neck hair removal like I have done in the past when I lived in California. They asked me questions which included if I had laser hair removal before and I said YES. They did not once ask me how long ago I had my last laser removal in California. I was given an appointment Trent time with their new knowledge that I have had laser before on those same areas. I was to go in for their consultation and get a free laser hair removal. They said my consultation was at 4pm and my FREE laser hair removal at 5pm. I went in April 1, 2024 at 3:50 for my 4pm appt and sat through hell. They made me watch a huge screen with a slide show and videos about laser hair removal like if I was being sold a timeshare! That's great for a new patient but I have had laser hair removal and know how it works. So for an hour I sat through it smiling and looking forward to my hair removal session. The lady selling me the monthly payment program was nice and she also asked if I had laser before and I said YES so w en in the long video she fast forwarded the video and said; "you know how it's done since you have had it before." Not once did she ask when my last session was when I did it in California when I resided there. So after I declined their laser hair removal time share plan and monthly payment options I asked if I could just pay for one time laser when I feel like it on my mustache since I don't have much hair and she said; no. They don't have just one session or three session packages. This is a monthly commitment. So then the timeshare lady proceeds to wrap it up and I ask about my free laser hair removal and she said; WE DON'T DO FREE LASER HAIR REMOVAL ON PREVIOUSLY TREATED SKIN. I was upset and walked out and told them they were scammers and wasted MY PRECIOUS TIME OFF! I drive far for that as well. I walked out disappointed at their lack of professionalism. I could write a list of things they could do to improve their customer service and not waste people's time! Dissatisfied! They scammed my time with false advertisement and appointment scheduled to come in for their hour long presentation!

As a former New York resident, and someone who has lived in various cities exposed to the cosmetic…read moreindustry I assure you my standards for a Medical Spa are high. Essence Skin Clinic, under the ownership & direction of Jennifer Sanneman CLP, is an excellent resource in Midwest. They offer and exclusive and exhaustive list of skin care treatments that address each individual's concern to help you leave feeling your absolute best. Jennifer treated me like gold, giving me highly personalized service. I have had 3 major laser resurfacing treatments and could not be more happy with my results. Her eye for perfection and that standards by which she trains her staff are far superior to that of any staff in MN. The wide range of services they offer are cutting edge in technology. A poor review of this place would just mean that that person's issues go much deeper than a cosmetic visit. Unhappy people are hurting people that lash out at others. As far as I am concerned. This place is a little "slice of Heaven" in the midwest & Jennifer and her "angels" can help me out with my appearance anytime!!!!! ;)

Kim is FANTASTIC at lashes! I have had my lashes done for years and she is professional and has…read morehigh standards. You will not be disappointed in her work. Schedule your lash fill with Kim (or a full set...) everyone will notice your eyes.

High quality service! Very clean, pleasant facility. The staff is kind and supportive. I can't…read moreimagine going anywhere else.

From the owner: At Body Solutions Electrolysis, we specialize in permanent hair removal using electrolysis, the…read moreonly method approved by the FDA for permanent results. What sets us apart is our personalized care, inclusive environment, and commitment to helping every client feel confident in their skin. Whether you're dealing with hormonal hair growth, preparing for gender-affirming surgery, or are simply tired of temporary fixes, we’re here to support you with expert treatment and compassionate service. All skin tones, hair types, and identities are welcome.

Another 5 star experience at Refined Skin Medi-Spa. Dr. Tuominen removed some sun-spots that…read moredeveloped around my right eye and took off a mole on my neck that came from some weight changes. I had another peel since I was way overdue, and already I am happy with my results. I can now say that I have had awesome experiences at both Refined Skin locations. Very professional, clean and welcoming. I trust this spa. Can't wait to come back for some overdue filler. Thanks to Dr. T. and his staff!

From the owner: At Refined Skin Medi-Spa we take pride in offering a new level of service that starts with how our…read morestaff are selected and how our standards are taught. Our environment allows each of our professionals to cater to our clients, personally assisting them, making the most of their time spent with us, ensuring comfort, convenience, and control.

I just got the Diamond glow facial yesterday with dermablading and my skin is feeling very glowy…read moreand deeply cleansed! I like that this facial has basically no downtime, your skin looks amazing right away! The esthetician was super professional and friendly. They take the time to get to know your skin concerns, inform you about the whole process, and answer your questions. It was a very relaxing and comfortable experience--and it always smells amazing!

Although I was a bit hesitant to have this elective procedure done during the pandemic, I felt safe…read moreat Posh. They had me take a quick health survey, had my temp taken, washed my hands and went in the room for my appointment. Stephanie took time to talk with me about my needs & questions and gave me great information and suggestions. Not pushy at all. So easy to get in and out and the prices are reasonable. I'm worth it right? Thanks Posh. I'm a customer for life. The receptionist actually found more deAls and coupons for me so it cost much less than I thought it would!! Yay!

I had a wonderful experience at AEM. I went in for the laser pigment treatment. Mary Jo took care…read moreof me and was so great. She walked through the process, listened to my concerns and didn't push any product/services. It is refreshing to be with such professional staff. Thanks AEM.

This place is great! I had an appointment for a hydrating facial and let me tell you it works…read morewonders. It was so relaxing and my skin is flawless now. My esthetician Madelyn was very professional and did an amazing job. I'd recommend her to anybody. I'm going to start going in every month for a facial!

Casey does a great job with her waxing services! Her studio is for both massage and beauty…read moreservices, which provides a relaxing atmosphere for an otherwise not-so-relaxing experience! It's hard to find good waxing services in the area, and she does a wonderful job!

From the owner: Brazilian Waxing Bikini Waxing…read more Eyebrow Waxing Full Face Waxing Back and Chest Waxing Half and Full Leg Waxing Spray Tanning Makeup (lessons, special occasion and weddings) Brow and Lash tinting 30, 60 or 90 Minute Facials (Customized to your needs) 30, 60 or 90 Minute Massages

My experience was not up to standard. There was no "welcome to the european wax center" or "thank…read moreyou for coming in today". The receptionist was very rude- she was short in her responses and was rushing me through the payment process. I haven't been to a European wax center for 10+ years so I asked if I could get the free wax, which she simply said "no". It seemed grimy and dirty in the front desk check in area with excess boxes around and dirty plexiglass at the desk. Then, my waxer did not even talk or spark conversation with me. (I know that an important part of a wax is the distraction...) I was the one asking the questions and keeping the conversation rolling. She didn't explain to me what she was going to do. It was hard to relax in her presence. In terms of the waxing- she would put on pretty large pieces/areas of wax. In my experience, I have had people use smaller strips so that it was more precise and not as painful. It also seemed like she lost her grip on the wax sometimes so she took smaller pieces of the larger piece of wax. I asked how much the inner thy add on would be and she said "$12", so I said that I would like to add it. (It was actually $20). At the end, I looked down and she missed some spots. I asked her to wax another strip where there was a HUGE line of hair (I have no idea how she missed it). There were some sparse hairs that she missed too and she told me to "tweeze them because it turns out I have very sensitive skin". I knew that I had sensitive skin.... I will not be returning due to their lack of professionalism and experience.

I have been coming here for well over a year now. Tayler, who runs the front desk has outstanding…read morecustomer service skills. She is so friendly, polite and knowledgeable. Jasmine is the person I see for my services and is efficient, meticulous, professional and a delight to be around. Another thing I appreciate about this place is they are very respectful of their clients time. I'm a busy working professional and don't have the schedule that would allow me to sit and wait in a waiting room for an extended period. The client as well as the business are held accountable and have a set schedule to keep. I know I will be able to make my next obligation with no concerns because of waiting. The prices here are also unbeatable. The packages have saved me a ton of money.

So this review is for the place specifically as a hair salon. Haven't had anything else done there…read moreso can't comment on nails etc. But wow - what a setup! First off, I love the layout. There's a bar area where you can drink a cup of coffee (thank you Lord) while you get foiled, with magazines and a TV, and it's open and warm into the rest of the salon. Then the decor is great too, modern but colorful and interesting. Great for getting those creative juices flowing during your biannual hair-must-change-drastically crisis! Which brings me to the true gem of this place. Erica. She is actually an artist with hair and she'll be straight up with you about what ideas are good ideas and what ideas are not so good. I've pulled out pictures of the general idea I've had, and she's talked through with me what we can do and what to expect - and if she can't do an excellent job with it, she won't. Full stop. I've shown for a 2h appointment before with an idea that would take 2 at a rush and 3 to be perfect, and she actually had me reschedule (just did a quick cut) so she could give it the time and attention it would need. The colors look GREAT. I stay, if obviously not "natural," at least within the range of natural for the purposes of professionalism at my job, and she manages to bring out all the highs and lows and depths I never knew my relatively thin hair could achieve!! I've sent several friends and coworkers her way which is the ultimate positive review. You want a color whiz, head to Erica. She'll deliver, and keep you relaxed and engaged while she does it!

I strayed from my fav nail salon because I needed something close to my work. From my previous…read moreexperience I should have known better but I was willing to give them a second chance. My tech was very nice...but that is the only good thing I have to say. I know better now....

I had an absolutely wonderful time working with Sara! She did my makeup for my engagement pictures…read moreand for my wedding day. I felt so beautiful the day of the wedding - largely because I had wonderful people taking care of me so I wouldn't have to worry about messing up my make-up or hair! Sara is an incredibly positive and optimistic person - she did a great job of bringing a presence that was calm (but fun!) and was talking about how perfect the day would be. It was really great to have someone with a personality like hers to help me get ready for such a special occasion. She did my trial on the same day of our engagement pictures and she listened to my requests (I wanted to look like myself aka no heavy make-up) and knew the exact right products to use. I did the trial + day of package which included a product (I think just one but maybe it was 2 or 3? AH! I can't remember) but I still use those products 6 months later because I love them so much. My make-up stayed for the entire day and still looked great 10-12 hours after she did it. She was on-time and very professional. Would totally recommend About Face - and make sure you ask for Sara!

I'm rarely in Rochester, but I drove down for a show last week while there was a street fair going…read moreon. About Face had a few tables of ridiculously low priced high-end makeup, nail polish and skin care. The people working there were personable and knew the product lines. I passed on a few items at the time and they're helping me buy them and have them shipped to me in Minneapolis. I'd go there all the time if it were local.