We had our fire extinguisher inspection serviced by this company last year. I was not involved with the process to speak about the experience then, but I can say it has been an awful experience in dealing with them now. So much to the point where I have to write this in a review. The 1 star rating isnt even worthy.
The owner, perhaps Doug, was curt on the phone when I asked to schedule our annual service. He said his son was likely the person who came into our company the year before and to reach him. When the son or whoever called us back (a few days later), he would not schedule a day or provide a general time frame; rather, he said he would call an hour before arriving (any day) that week. There didn't seem to be any sense of urgency so I asked for reassurance he would definitely come. He said yes. The week goes by, he never calls or shows. I call back the number listed on our inspection tag and speak to the owner again. I briefly explained I had been in touch with his son to service our company's fire extinguishers and he never got back to us; how can we schedule an appointment. I heard a pause and then a click on the other end--he straight hung up on me!
Customer service goes a long way and these guys do not have it. They're unprofessional, unhelpful and incredibly rude. I can't imagine they have a loyal customer base with the way they treat people; you'd think they would want to make money and hold a solid reputation. I'm glad they didnt take our money, because now we can give our service to a company who respects their customers' time and does the work they advertise. I highly recommend Pitt's Fire Equipment Co in Plano. They were friendly on the phone as well as in person and came the same day I called. read more
