Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Please keep your love ones away from this facility they are unprofessional is only about the money…read morewith them each time I've visited she was soaked in urine hasn't been too any of her appointments nor had she done any rehabilitation they keep her in bed 24hrs a day and now she has pressure sores that's not been clean correctly I've called several times they avoid the calls and lie it's trash on the floors the cna was asleep in the hallway I caught 2 cna smoking weed I reported this to the male administrator he did nothing not even try to fix the issue with my love one so now I'm reporting it to the state because this is ridiculous even the director of nursing was unprofessional

This place is not a place for love ones they are under staff and the staff they do have does…read morenothing for the residents they don't answer the call lights and if they answer they don't come back and leave them wet for hours are on their phones making personal calls and watching tv are social media this is not a good place

Bait and switch. Concerns are not addressed. Poor maintenance. Bad food. Management does not care.read more

THIS IS THE WORST PLACE ON THE PLANET! If you love your parent, do not even consider this place. If…read moreI could leave zero stars I would! We regret every minute putting our beloved mother in Brookdale She was traumatized from day one, & developed paranoia. The staff acted like she was a burden. They were cold & distant, uncaring. We had problems from day one where no one came to greet her when she arrived, & she had to go to lunch unescorted, alone & scared. The second day she had ants galore, the 3 rd day air- conditioning problems, she went 12 days without a bath, the list went on. My mother was so miserable & cried everyday. The aides acted rudely towards her, & she kept asking us " why don't they like me?". Her paranoia from such a cold & uncaring environment became more evident as each day passed. She has only been there 3 weeks & they wanted to send her away for more mental evaluation at OakBend in Rosenberg. Basically, they couldn't stand her & wanted her out of their facility. She left & died 6 days later. She was depressed, felt like she was a burden, became weak & dehydrated, & aspirated. After she died, no one cared. They only wanted her key back. We regret the day that we entrusted our dear mother in their care. We would not recommend Brookdale to anyone. STAY FAR AWAY! We drive by often & become physically sick.

This place is closed now but when it was open it was a little gross. Smelled like urine all the…read moretime.

Avoid this facility at all costs. They have had rampant turn over from direct care staff through…read moreadministration. The care my family member received was deplorable and he is currently being treated for pressure sores he received while being cared for at this facility. Many family meetings occurred where change was over promised and under delivered. I shudder to think of the care they're providing to individuals who don't have the benefit from actively involved family members. Update: recently contacted by the state regarding egregious errors and violations were found upon inspection. Family member continues to be treated for pressure sores and is at risk for losing both feet.

5 stars since day 1 my Dad got there! He lived upstairs in the assisted living and did therapy…read morethere. Carmen at the front, Valentine and Sylvia upstairs along with Amador and Jessica. Blake and "All I do is Nguyen" in therapy were caring and professional. They cared for Dad like family. If I had to do it all over again would I? Without hesitation!

the nurses talked about my grandfather behind his back as an amputee saying "i don't get paid…read moreenough to lift someone". would not recommend, they don't care for the comfortability of their patients as long as they get paid.

The short version: Syed is an expert and he remains current in his knowledge of the needs and…read moreplacements of his clients' loved ones. He already knew what kind of experience I was having in my mom's current placement; he had more information about it than I did! He is patient, diligent, and informed, explaining parts of the long term care industry I didn't know exists. He knows who owns and manages, how long they have been there (turnover), insurance, and all the particulars -and then some. He has information you don't even know you need. If you are wondering whether you should work with him, just call him him and get started. I promise you will be happy with the results. Long Version: After reviewing Yelp and other organizations reviews, I decided on 2 companies. Syed called immediately and I never spoke to the other. The first time we spoke, he was driving and it was 6 PM. I knew it was after business hours so I expected we would talk the next day. He said, "no, just give me a minute and let me pull over on the side of the road; I will call you back". We spoke for 45-60 minutes. That says a whole lot about him. And, in the end, he enhanced my ability to make decision immeasurably and made my life bearable. I work full time and while managing my parent's affairs. I'm knowledgeable, selective and very detailed. And in a different state- so this was not a small accomplishment on his part. I had a cousin in Houston on the ground helping to choose the placement. Syed worked with us both. He continued to respond quickly every time. And when he wasn't available, he scheduled an appointment for us in the next day. Living in a different state while trying to find a new placement for my mother is beyond stressful. I found out the hard way about assisted living and memory care facilites. Only six months after placing my mom, we had to move her-and Syed knew why before I said it. All I had to say was where she was and he finished the rest. If i had worked with him to begin with, she wouldn't have been there. I had a placement specialist in my home state and though really good, she didn't offer the specialty and training that Syed offers. He is extremely knowledgeable and experienced. I thought I'd done a whole lot of research on dementia etc. and the industry but Syed took it to a whole new level. Whew! by the way, It is imperative to know someone who is neutral who could help me make an informed decision. These places are not cheap-It's expensive to move them in. Moving them a second time... Out of three top choices based on my mom's needs, I made a decision. I flew into town to move her and she got COVID so they couldn't take her. Then, after visiting my choice (twice) I decided I wanted to place her somewhere else. So we began again. Syed didn't flinch. He helped me to compare my second and third choice: he knew the managers, he had clients there, he knew the history of the organizations distinguishing between the privately owned and the corporate, the long term management teams and the newly formed, whether nutritionist prepared meals or a cook a formal background. He knew the nurse in charge of initial assessments, medications, and who managed the caregivers. I decided on the 3rd choice. She is happy and having a great time. It's a great fit for her. And if or when there comes a time when it no longer serves her needs, I'll be calling Syed. You should too!

The wonderful social worker at my doctor's office referred me to Senex. We were struggling to…read morefigure out what to do to help my mother. My family was in crisis. Syed was very patient and willing to listen. He handled all our ups and downs. To be honest, we didn't follow his advice in the first place and regretted our decision. When we reached back out, he quickly helped us find the perfect fit for my mom. Very efficient, knowledgeable, and thoughtful during a very difficult times. If you feel that no one can really understand, Senex can really help you find the right place. What a blessing.

Great doctors and nurses that saved my life!!! Friendly and caring staff. Clean hospital.read more

I give 1 star JUST because of some of the midwifes in the team; Everyone, and I truly mean, almost…read more98% of the people I had interaction with, lack accountability, responsibility and profesionalism. From the scheduling team, to the "patient advocate", to the "patient liason /guest relations" I MEAN EVERYONE and ultimately, NOBODY IS RESPONSIBLE FOR ANYTHING. The billing department for SEVERAL WEEKS in a row, closing or leaving early and even when asked at 3:45pm to be transferred to the guest relations department to complain, THE GUEST RELATIONS HAS LEFT EARLY AS WELL! I have been under their care from week 9 to week 33 of my pregnancy and I tell you, I just want my child to be born so I dont EVER have to ever have anything to do with Houston Methodist Willowbrook. Im too far along to be accepted into a new practice for my birth and that is the only reason why I am still here. They "overlook" small details that, prevents insurance coverage and you find out after the fact or , like me , at 33 weeks, when its too late to transfer care to another provider. PLEASE save yourself a BIG headache and possibly a mental breakdown and go to another hospital.

Working for SilverSpring rehab is a pleasure.The co is very supportive and try their best to find…read morecoverage for all their patients which can be difficult at times.Staffing pts depends on the nurses skill level, location of pt to nurse and the desired hours of both pt-nurse Silverspring tries hard to staff their pts daily and address pts-nurse concerns immediately if possible.I get paid like clockwork every 2 weeks. I recieved a bonus at christmas time...silverSpring has always been good to me. Currently employed at silverspring Pkeffer

I called Silver-Spring Healthcare Services when I was having a horrible time with hospice services…read morefor my dad from another company. Olu and staff were so compassionate and helpful. They jumped in and were ready and able to help us in less than 24 hours. They had staffing available for 24 hour hospice service when the other company could not provide that. Olu even called to check on my brother and me after my dad's passing. I can't recommend them enough. I never expected such wonderful service and can not praise them enough.

Well, starting with the rehabilitation service teams. I was assigned Lydia and Jason and they were…read morethe dynamic duo. where one stopped the other picked up. They challenged me hard to my successful goal. The doctors and nursing staff were wonderful, everyone was so kind. Thank you. Sincerely, Myrtle

Communication between staff and family is seriously lacking While their PT team is effective,…read moretheir nursing staff contributed to the deterioration of my family member's health by creating situations conducive to skin breakdown and allowed their medical condition to deteriorate as well, simply because they weren't observant enough