***TERRANCE RILEY AND MYRNA SMELTZER: UNPROFESSIONAL AND IMMATURE***
One of the most HORRENDOUS customer service experiences of my life. Both MYRNA SMELTZER and TERRANCE RILEY are incompetent and ignorant when it comes to customer service.
It was my first time insuring a vehicle, so I met with with TERRANCE RILEY with the understanding that one expects from a professional. But, TERRANCE was mostly interested in getting my money than providing helpful information. Quite the contrary, TERRANCE provided misleading information from the beginning, which led to unnecessary termination of my policy. When it came to th payment, TERRANCE kept HARASSING me email after email, but when I needed information, he was completely INCOMPETENT. When my policy was terminated due to his INCOMPETENCY, I confronted him by quoting all the INACCURATE information in his emails, he STOPPED responding.
So I decided to complain to his supervisor, MYRNA SMELTZER, the account manager, hoping she may resolve the issue. Shockingly, she provided HORRENDOUS service, to say the least. She refuse to provide me copies of many of my documents and instead put me . She put me on an HOUR-LONG HOLD!!!! When I called from another line, she HUNG UP, without speaking with me!
ARCHWAY INSURANCE's owner need to do the right thing. The fact remains that it was due to the immature and unprofessional work work of MYRNA SMELTZER and TERRANCE RILEY that my policy was terminated and both refuse to take responsibility. There is no excuse for such behavior.
I have emails threads, which prove their incompetency and irresponsible behavior. If anyone who wishes to contact me, I can provide proof, in case.
***TO TERRANCE RILEY AND MYRNA SMELTZER: BEWARE OF THESE TWO*** read more