Forget about lotion at this salon. I got what I thought was a Dip manicure. When I asked for lotion, I was told I only get that with the combined manicure. What??? Are you serious. I won't be back. I'm sure there is a salon nearby that doesn't mind providing lotion with their nail services. read more

I went in to Broadmoor for the first time today. I'd heard good things about it from my friends so I figured I'd try it. It was pretty busy when I got there, so I wasn't surprised/angry when they told me I'd have a 30 minute wait. But then, an hour passes and I still haven't been helped. My friend asked the receptionist what was happening, and she didn't know how long the rest of the wait would be. So I decided to tough it out for about 15 more minutes, but there was still no seating. I understand that you need to serve customers with a reservation first, but it's important to give your walkins an accurate wait time so that they aren't let down in the future. read more

I can't stop coming here... I travel all the way from Cleveland and get my (gel) nails done when i'm in town to visit my mom. I also got my eyebrows waxed here and they did the best job i've seen anyone do. All of the appointments & walk ins are organized and I never have had to wait when I walk in! read more

My first visit to Broadmoor ended up being very pleasant but it did not begin this way hence the three stars. Upon arrival the receptionist was very welcoming and myself and my guest were ushered by Tuan who rushed us to pick a color and when asked if he had a better color for what my guest was looking for he just handed her colors that made no sense for the request. Tuan was set to do my full set and I am very particular in my shaping and I know exactly what I want. I clearly expressed everything I wanted before he even pulled anything out of his drawer and he claimed to understand and be in agreement. I was not pleased once he placed the tips on and began trimming, and I told him so. He became very upset and caused a scene saying that I didn't know what I wanted and that he was done. He left the chair and had someone else come do my nails. She removed the tips and added new ones, then Jimmy took over for her. I have never been traded around so often in a salon but I'm so glad I ended up with Jimmy because he took his time with the application, had casual conversation, and listened to my requests unlike Tuan, and even gave me free designs. I love my nails but I am reluctant to go back because of how unprofessional and childish Tuan behaved, but if I do return I will only make appointments with Jimmy. read more

This review is for eyelashes only. I have had eyelash extensions in multiple cities and at multiple places. This was by far the worst experience I have ever had, from coming in and asking for a 2-3 week fill, to being surprised at the end by a charge for a full set... to having painful clumps of glue the size of small pebbles throughout my eyelashes. There were just glued clumps of eyelashes throughout my lash line, and when I called to complain they offered to redo them. I explained to them why I would never want them to touch my eyes, ever again, and then asked politely for a refund since I have only had the lashes three days. "No refunds on services, but we can redo them for you or remove them." Again, given how much my eyes burned and watered during the process (she did things no other eyelash tech has ever done, which should have been a clue, but I was halfway through the process, what are you supposed to do?), and the end result of spiky lashes with giant clumps of glue at the bottom, why would I want them to touch my eyes again? Had they given me a refund, I would have taken this as a rookie mistake and just gotten them removed, no harm no foul. But to ask me to come back again and let them put chemicals near/in my eyes when they screwed it up so badly before is just ludicrous. Also, you lay on a tiny bed covered in towels and a strip of paper in what used to be a half bathroom. you and the "artist" barely fit in the room. It's a nightmare, and I'm out almost $200 for it with no eyelashes to show for it and half of my own will probably come out upon removal. read more

After my past two appointments my gel nails have broken/chipped 2 days after getting them done. Sooo I go back to get them fixed & had to wait an hour.. finally when I'm seen the nail tech decided to use a nail clipper to remove the excess acrylic..which was extremely painful by the way & when I said something about the pain she said "It's going to hurt.", no apologies whatsoever. I pulled my hand away & literally demanded that she soak it off. AND then, this past week.. I witnessed another customer addressing complaints with her service & as soon as she left, the staff was cracking jokes about her weight.. talking about the situation with other customers & it was just extremely unprofessional. I moved to this area over a year ago & completely fell in love with this place but my experiences these past two months are the reasons why they won't be getting anymore of my money. read more

I have been to Broadmoor several times. I am a diligent customer, coming every 2 weeks for a gel manicure. It is located close to home and convenient, and most of the time I was pleased with the service offered. But, today was probably my last time visiting this nail salon. Along with my gel manicure taking over an hour and a half from start to finish (I've never experienced a manicure anywhere that took over an hour), I walked out extremely displeased with what my nails looked like. After my previous gel polish was removed, I sat and waited for a nail tech for what seemed like forever. Probably 40 minutes. I understand that they were pretty busy, so that alone would not be a deal breaker for me. Once he sat down, it was like he only cared about getting me out through their revolving door so he could bring in the next paying customer. The job was rushed, extremely sloppy, and truly disappointing. The gel polish is all over my cuticles, looks uneven, and once I left I even peeled polish off of my fingers.... it was everywhere! Worst of all, there are little bubbles/bumps coming up from under the polish. I have never had this happen before in my YEARS of gel manicures, so I assume it is due to the rushed and sloppy nature of my nail tech. Definitely not worth the $45 I left there today :( If you do go here, schedule an appointment with Jimmy. He is the reason I started going to Broadmoor in the first place (I followed him here from another salon). He is amazing, but ALWAYS booked up and I have never been able to get an appointment with him here. read more

I found this nail salon & decided to go during my lunch break. I was excited to get a pedicure because it has been a while & I felt it would be a great way to relax. When I came in I was immediately seated, which of course was great. As I sat down the water was very very cold but the nail tech quickly added hot water from the sink multiple times to make the water warm which I had no problem with. While I was getting my service I over heard the specialist next to me tell her customer she had a better seat than me & that my water was icy cold. That immediately hurt my feelings, there were many seats open before I sat down so why did I have to sit at the seat that only had cold water? & why did the specialist have the need to let her customer know, to make her feel more welcome? To make her think she was a well taken care of customer? I continued with my service & after let the lady at the desk know I was upset. Other than that, the place was nice but I will not be returning. read more

I was going to the salon for about a year, without going anywhere else. And I decided instead of getting dip I would do acrylics. So I picked out my regular color and the guy told me the color wouldn't look good on me. So I picked a different one. And he didn't like it and said that he wasn't gonna do my nails. So he picked his own color. Which ended up being a dark yellow. When all I wanted was white. Not only that he then decided that coffin shaped nails would look better on me instead of almond shaped nails which is what I asked so he said no again. After all that, he proceeded to tell me my total would be $40, I told him I would pay once my nails were dry, and then this lady came over, I'm assuming the owner, she acted that way, and she told me my total was $70. I told her he told me $40. And she said nope 70. And I said well this isn't even what I wanted. And she lifted my hand up and then pushed away and said they were good. So I felt guilty and paid. I sent them an email but they never responded, and I called and no response. So I'll leave a review instead! read more

At first my appointments were great. After time progressed, the work became sloppy. This is a pricy salon! I consistently asked for the hot stone pedicure, and gel device for my hands $$$. After a while my time, and my money was taken for granted. No thanks! read more

If I could give a negative number I would. My 9 year old daughter and I had called to make an appointment. They asked what time did we want to come in. I said 6pm. I work in Solon and live in Burton (22 miles away). They told me no appointment was needed and to just come in. After work I ran home, grabbed my daughter and drove back to arrive at 6pm on the dot. This was 44 miles out of my way to be told that they where not taking anymore appts. for that evening. They had no one waiting in the lobby, some nail techs working with people and 4 employees standing around talking in the back. I explained what I had been told hen I called that morning and she shrugged and said sorry. I explained what I had been told and all I got was "that wasn't me". Didn't offer me the manager, nothing. I wasted an hour and half of my life for nothing when I know they could have fit us in.I was packing to go vacation the next day and I fitting this in as a special treat for my daughter. This was time completely wasted. They closed late that night. I'm a Sales and Customers Service manager for my company and I would never allow a customer or new customer to be treated this way. I was livid. My daughter was going to have her first mani-pedi with her mom. Very excited and this happens. Never again! read more

Christine is the best referral ever! She spends so much time making sure everything looks great and makes sure you are happy.

This lovely salon is owned and staffed by some of the nicest people I've ever met. (In particular I want to give a shout out to Christine who does my nails. She is amazing!)Their competent delivery of services will delight you, but even better, their calm, cheerful personalities will soothe you. I drive 30 minutes each way because they are worth it. If your spirits need a lift and you want competent nail care (and other beauty services) check this place out. You will leave pampered and beautiful! read more

Great color selection, super professional best mani and I looooove the hot hot towel hand massage!!

Got a great pedicure from Jimmy. Very friendly, clean. I would highly recommend them!

I do not recommend this spa for gel polish over gel nails. After one day, the polish chipped on three nails. I went back the next day and the staff were not friendly at all. They did not apologize and they acted as if they were doing me a favor by fixing the nails. I requested a new polish on all of the nails thinking that it may have been the polish only to be denied. Sure enough, after one week, three different nails chipped. I haven't bothered to request a repair I will never return or recommend this spa for any service. Save your time and money. read more